Mazda class action lawsuit overview:
- Who: Four plaintiffs filed a class action lawsuit against Mazda Motor of America Inc., which does business as Mazda North American Operations.
- Why: Certain Mazda infotainment systems allegedly have a defect causing them to malfunction, posing a distraction to drivers.
- Where: The Mazda class action lawsuit was filed in Kentucky federal court.
A new class action lawsuit claims that certain Mazda infotainment systems malfunction and can cause drivers to become distracted.
Plaintiffs Catherine Duffy, Matthew Edlin, Lawrence Mulcahy and Paula Hall filed the Mazda class action lawsuit June 28 in Kentucky federal court on behalf of current and former owners and lessees of certain Mazda vehicles.
They claim the following vehicles are equipped with a defective Mazda infotainment system:
- 2016-2022 Mazda2
- 2014-2018 Mazda3
- 2016-2021 Mazda6
- 2016-2021 CX-3
- 2016-2020 CX-5
- 2016-2020 CX-9
- 2016-2023 MX-5
The class vehicles are reportedly equipped with a Mazda Connect infotainment system, a multimedia and video interface, located in their center consoles. The system includes a number of features, including a visual for the backup camera, radio and audio controls, the navigation system and cell phone connectivity.
Mazda touts the Connect infotainment system as a way to “stay connected without taking your hands off the wheel.” The automaker claims the system provides “seamless connectivity between your car and your smart phone,” according to the lawsuit.
However, the plaintiffs say the Mazda infotainment system is plagued by glitches that cause it to reboot, freeze, become non-responsive or otherwise malfunction. The alleged Mazda infotainment defect can even cause safety-related systems, such as the backup camera, to malfunction.
Mazda class action says automaker concealed defect from consumers
Each of the plaintiffs says their Mazda infotainment systems were affected by cycles of rebooting and freezing every few minutes while driving. They say they may not have purchased their Mazda vehicles, or would not have paid as much for them, had they known about the distracting Mazda infotainment system defect.
The automaker has long known about the Mazda infotainment defect based on warranty and repair records, pre-release testing and complaints collected by the National Highway Transportation Safety Administration and posted on consumer message boards, the plaintiffs claim. Despite this knowledge, Mazda has never adequately remedied the defect and has instead chosen to conceal it, the lawsuit alleges.
The Mazda class action asserts claims for breach of express warranty, breach of the implied warranty of merchantability, violation of California’s Consumers Legal Remedies Act, Unfair Competition Law, the Kentucky Consumer Protection Act, fraudulent concealment and unjust enrichment.
Mazda recently reached a class action settlement over an alleged valve stem defect. Eligible class members have until Oct. 19, 2024, to submit a claim.
Do you have a vehicle affected by the alleged Mazda infotainment system defect? Tell us about your experience in the comments.
The plaintiffs are represented by Randall S. Strause of Strause Law Group, Benjamin F. Johns and Samantha E. Holbrook of Shub & Johns LLC, Andrew W. Ferich and Robert Ahdoot of Ahdoot & Wolfson PC, Keith T. Vernon and Andrew w. Knox of Timoney Knox LLP, and Troy M. Frederick and Beth A. Frederick of Frederick Law Group PLLC.
The Mazda infotainment class action lawsuit is Catherine Duffy, et al. v. Mazda Motor of America Inc. d/b/a Mazda North American Operations, Case No. 3:24-cv-00388-BJB, in the U.S. District Court for the Western District of Kentucky.
Don’t Miss Out!
Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join!
Read About More Class Action Lawsuits & Class Action Settlements:
46 thoughts onMazda class action claims some vehicles have defective infotainment systems
My 2017 CX-5 also freezes up and jumps around cancelling my navigation changing radio stations and jumping to random screens.
I have a 2017 Mazda6 that the map starts jumping around and I have had to reset the infotainment system a few times to correct the back up camera not working or won’t power on fully.
My 2017 CX-5 has been in ghost mode for 2 years. It randomly changes the settings on the navigation, the sound settings plus all of what is mentioned in the article. I can’t reset my service reminder because it will reboot when I try. I brought to the dealer a d I was told that they took out the SD card and it should work for now or pay for the Apple system.
Yes, many of the same glitches as noted. 2019 CX-5. With screen going dark, radio stations changing and making random phone calls.
The infotainment system on my 2016 CX-5 quit working at 40k miles. Because it was out of warranty I had to pay $2,500 to have it replaced. Mazda will not reimburse me for the repair. The replacement system is already glitching. Never again, Mazda.
I have a 2015 Mazda 3 and it is currently glitching it adds random call to my phone and calls outbound,adds random contacts, switches my radio stations, turns pandora on randomly, freezes when trying to switch my call from the car to speaker! It is vary hazardous especially in Nashville when traffic is horrible!
I have a 2017 Mazda 3 Sport. A few years ago I noticed when I was on the phone and the person’s info was on the screen, it’d mute and unsure itself. However, when I’m on the general menu screen it’s fine. Also, if I’m on the radio screen it will randomly just start scanning. But, like the phone problem, it didn’t happen on the general screen. I took the car to the dealership, they initially thought the system needed an update (found out it can only be done at a dealership). It continued to happen so they said they’d have to replace the system for $1500. I didn’t do it since my work around kinda works.
I have a 2017 Mazda 6 that has an infotainment screen that began to do the “ghost” thing where it will change channels on its own, or have the screen go blank. It also is inconsistent on connecting my phone to bluetooth which is a huge inconvenience. The fact that Mazda knows of this issue and will not fix it has completely soured me on the company. This will be my last Mazda, which is unfortunate because up until this issue began I have been overall happy with the purchase.
I have the same “ghost” in my 2019 CX-5
I had the same and they replaced the screen under extended warramty now 4 years later it’s happening again
I have a 2018 CX-5.
I have had my system do things by itself while I am driving!!
Would love to have that corrected!!
Yes,I own a 2018 Cx5 and the
infotainment system does reboot itself and the screen freezes the back-up camera has issues as well .I carried it to the Mazda dealer and was that it cost me $2,5000.00 to replace the system.