TourFactory Subscription Fees Class Action Settlement

Home Debut Inc. d/b/a TourFactory has agreed to pay $142,500 to settle a class action lawsuit alleging it fails to adequately disclose the terms of its subscription membership program.

If you paid subscription fees to TourFactory between June 9, 2013 and Jan. 26, 2018, you may be entitled to compensation from the TourFactory class action settlement.

TourFactory is a digital marketing company that provides a variety of visual media services for real estate professionals, including virtual property tours, property websites, 3D walk-throughs, and other services.

TourFactory sells memberships to real estate professionals that include website hosting, custom flyers, YouTube video creation, social media options, and customer support.

Plaintiff Carrie Warren filed the TourFactory class action lawsuit, which challenges the marketing and billing elements of TourFactory’s subscription program. She claims the terms of the subscription membership program are not adequately disclosed.

TourFactory denies any wrongdoing and maintains its disclosures about the subscription membership program are proper. However, the company agreed to settle the subscription fees class action lawsuit to avoid the time and expense associated with ongoing litigation.

Class Members who would like to opt out of or object to the TourFactory settlement must do so no later than April 23, 2018.

Who’s Eligible

Class Members of the TourFactory settlement include anyone who paid subscription fees to TourFactory between June 9, 2013 and Jan. 26, 2018.

Potential Award

Varies.

Class Members who submit timely and valid Claim Forms are entitled to a partial refund of the TourFactory subscription fees they paid. The amount of the refund will depend on several factors, including the actual amount of fees paid, whether the Class Member previously received a refund, whether they were dissatisfied with the program, and how many claims are filed.

Proof of Purchase

To file a claim online, Class Members must provide the CPT ID and Passcode that was sent to them in the official notice of the TourFactory class action settlement.

Claim Form

CLICK HERE TO FILE A CLAIM »

NOTE: If you do not qualify for this settlement do NOT file a claim.

Remember: you are submitting your claim under penalty of perjury. You are also harming other eligible Class Members by submitting a fraudulent claim. If you’re unsure if you qualify, please read the FAQ section of the Settlement Administrator’s website to ensure you meet all standards (Top Class Actions is not a Settlement Administrator). If you don’t qualify for this settlement, check out our database of other open class action settlements you may be eligible for.

Claim Form Deadline

4/23/2018

Claims can be submitted online, or you can download a Claim Form here.

Case Name

Carrie Warren v. Home Debut Inc. dba TourFactory, Case No. 17202214-9, in the Superior Court of the State of Washington for the County of Spokane

Final Hearing

6/15/2018

Settlement Website

www.WarrenSettlement.com

Claims Administrator

Warren Settlement
c/o CPT Group Inc.
50 Corporate Park
Irvine, CA 92606
1-888-529-0719
WarrenSettlement@CPTGroup.com

Class Counsel

CUSTODIO & DUBEY LLP

Defense Counsel

N/A