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The FTC says $10 million in rebates are available for persons who lost money in a scheme by Advanced Tech Support.
Also known as Inbound Call Experts LLC, Advanced Tech Support has reached a settlement with the FTC and the state of Florida resolving allegations that it ran a telemarketing scheme to pressure people into buying tech support services they didn’t really need.
According to the FTC, Advanced Tech Support marketed its tech support products and services though online ads, search results, and partnerships with software developers. The company used high-pressure telemarketing to sign people up for hundreds of dollars worth of tech support subscriptions and services that they didn’t actually need.
Company representatives allegedly sold services by convincing people that their computers were infected with viruses and malware.
The settlement was authorized by a Florida federal court in December 2016. It imposes a $10 million judgment on Advanced Tech Support, to be distributed as partial refunds to hundreds of thousands of persons affected by the alleged scheme.
Among other terms, the settlement also prohibits Advanced Tech Support from misrepresenting any material fact in its future promotions of products and services. The company is also required to terminate its business relationship with any other company serving as a lead generator if it determines that business has been making material false representations.
The FTC has sent out email notice to persons eligible to collect partial refunds from this settlement. These emails, sent from the address subscribe@subscribe.ftc.gov, contain a claim number and a PIN that the claimant can use to request a refund.
Eligible claimants who prefer not to click on the link in their notice email can claim a refund using an online form or by calling the settlement administrator, Analytics Consulting LLC, at 1-877-793-0908.
Who’s Eligible
Eligible claimants include persons who bought tech support products and services from Advanced Tech Support, also known as Inbound Call Experts, between April 2012 and November 2014.
Potential Award
The FTC does not state how individual payments will be calculated.
Proof of Purchase
Claimants must submit the claim number and PIN provided in their notification email.
Claim Form Deadline
10/27/2017
Case Name
Federal Trade Commission, et al. v. Inbound Call Experts LLC, et al., Case No. 9:14-cv-81395, in the U.S. District Court for the Southern District of Florida
Final Hearing
No final approval hearing will be held. The court signed off on the settlement in a stipulated order filed on Dec. 19, 2016.
Claims Administrator
Analytics Consulting LLC
1-877-793-0908
Class Counsel
Counsel for FTC:
Emily Cope Burton
Colleen B. Robbins
James Evans
Andrew Scott Hudson
U.S. FEDERAL TRADE COMMISSION
Counsel for State of Florida:
Katherine Ann Kiziah
Diane Oates
OFFICE OF THE ATTORNEY GENERAL, STATE OF FLORIDA
Stephanie L. Hauser
LEVINE KELLOGG LEHMAN SCHNEIDER GROSSMAN LLP
Defense Counsel
David Lawrence Ferguson
Seth David Haimovitch
Jonathan Marc Streisfeld
KOPELOWITZ OSTROW FERGUSON WEISELBERG GILBERT
Holiday Hunt Russell
HOLIDAY RUSSEL PA
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6 thoughts onAdvanced Tech Support FTC Enforcement Action Settlement
Please add me to the lawsuit.
Advanced Tech Support is still scamming. I got hit this past June 2017. Guess I can’t be part of this settlement, but I would participate when you get them again!
Add me too
Yes I did, these fools wanted me to pay $350.00 for life time support. When i called they weren’t a 24 hr support at all, i ONLY paid for 1 year support.
Tried to file but email never came
You should contact the settlement administrator with any questions on the claim submission process: 1-877-793-0908