$4.1M Truist Bank class action settlement

Truist Bank has agreed to pay $4.1 million to resolve claims it violated the federal Telephone Consumer Protection Act (TCPA) by placing prerecorded calls to consumers without their consent.

The Truist Bank settlement benefits subscribers or regular users of 5,998 phone numbers assigned to cellular telephone service in the United States to which Truist placed a prerecorded telephone call concerning an unrelated account between Feb. 10, 2019, and Aug. 31, 2022.

According to a class action lawsuit, Truist Bank violated the TCPA by placing prerecorded calls to consumers without their consent. The Truist Bank TCPA violations allegedly concerned accounts that were not even related to the consumers receiving the calls.

Did you know? If you receive a wrong-number robocall to your cellphone, you could be entitled to $500-$1,000 per violation.

Truist Bank is a financial institution which was formed in 2019 when BB&T merged with SunTrust Banks.

Truist hasn’t admitted any wrongdoing but agreed to a $4.1 million class action settlement to resolve these allegations.

Under the terms of the Truist Bank settlement, class members can receive an equal share of the net settlement fund. According to the settlement website, each class member is estimated to receive approximately $440. However, exact payments may be higher or lower depending on the number of participating class members and other factors.

The deadline for exclusion and objection is Sept. 8, 2025.

The final approval hearing for the Truist Bank TCPA violations settlement is scheduled for Oct. 16, 2025.

No claim form is required to benefit from the settlement. Class members who do not exclude themselves will automatically receive settlement benefits.

Who’s Eligible

This settlement benefits those who received a prerecorded call from Truist Bank regarding an unrelated account between Feb. 10, 2019, and Aug. 31, 2022, on one of 5,998 phone numbers.

Potential Award

$440 (estimated)

Proof of Purchase

N/A

Claim Form Deadline

09/08/2025

Case Name

Truong v. Truist Bank, Case No. 23-cv-00079-MOC-DCK, in the U.S. District Court for the Western District of North Carolina

Final Hearing

10/16/2025

Settlement Website

TBTCPASettlement.com

Claims Administrator

Truist Bank TCPA Settlement Administrator
P.O. Box 301132
Los Angeles, CA 90030-1132
[email protected]
888-333-9046

Class Counsel

Keith J. Keogh
Timothy Sostrin
KEOGH LAW LTD

Defense Counsel

Sarah A. Zielinski
Bryan A. Fratkin
MCGUIREWOODS LLP