$1.8M UnitedHealth Optum robocalls class action settlement

UnitedHealth Group agreed to pay nearly $1.8 million to resolve claims that it violated the Telephone Consumer Protection Act (TCPA) by using prerecorded voice messages to contact consumers without their consent.

The UnitedHealth settlement benefits individuals who received artificial or prerecorded voice calls from Optum Community Health Workers as part of the Optum at Home program between Dec. 11, 2019, and March 27, 2025, and who were not members or subscribers of United Healthcare or who opted out of receiving calls from United Healthcare.

According to the Optum robocalls class action lawsuit, UnitedHealth violated the TCPA by contacting consumers with prerecorded voice messages without their consent. The plaintiff in the case says he received multiple calls from Optum despite never giving the company permission to contact him in this way.

Optum is a subsidiary of UnitedHealth Group that provides health care services. The company has a program called Optum at Home that provides in-home care for patients.

Optum has not admitted any wrongdoing but agreed to a $1.8 million class action settlement to resolve the allegations.

Under the terms of the UnitedHealth settlement, class members can receive a pro rata share of the net settlement fund. Cash payment will vary based on the number of claims filed with the settlement. No payment estimates are available at this time.

The deadline for exclusion and objection is June 24, 2025.

The final approval hearing for the Optum robocalls settlement is scheduled for Aug. 4, 2025.

To receive settlement benefits, class members must submit a valid claim form by June 24, 2025.

Who’s Eligible

Individuals who were called by Optum Community Health Workers as part of the Optum at Home program using an artificial or prerecorded voice and who were not members or subscribers of United Healthcare or who opted out of receiving calls from United Healthcare between Dec. 11, 2019, and March 27, 2025.

Potential Award

TBD

Proof of Purchase

N/A

Claim Form

NOTE: If you do not qualify for this settlement do NOT file a claim.

Remember: you are submitting your claim under penalty of perjury. You are also harming other eligible Class Members by submitting a fraudulent claim. If you’re unsure if you qualify, please read the FAQ section of the Settlement Administrator’s website to ensure you meet all standards (Top Class Actions is not a Settlement Administrator). If you don’t qualify for this settlement, check out our database of other open class action settlements you may be eligible for.

Claim Form Deadline

06/24/2025

Case Name

Marden’s Ark Corp. v. UnitedHealth Group Inc., Case No. 5:23-cv-00708-M-KS, in the U.S. District Court for the Eastern District of North Carolina

Final Hearing

08/04/2025

Settlement Website

CHWTCPASettlement.com

Claims Administrator

Marden’s Ark v. UnitedHealth Group Inc.
c/o Kroll Settlement Administration LLC
P.O. Box 5324
New York, NY 10150-5324
833-421-6595

Class Counsel

Avi R. Kaufman
KAUFMAN P.A.

Stefan Coleman
COLEMAN PLLC

Defense Counsel

Carolyn A. DeLone
HOGAN LOVELLS US LLP