Canada Airbnb Service Fees Class Action Settlement

Airbnb recently agreed to settle class action claims that they overcharged its Canadian customers for reservations.

The settlement will benefit individuals residing in Quebec, Canada who – while located in the province between Aug. 22, 2014 and June 26, 2019 – made an Airbnb booking for anywhere in the world but paid a higher price than initially advertised. Bookings made for business travel are not eligible.

The Airbnb class action claimed that the company violated Quebec consumer protection laws when advertising their reservation prices. Although the company marketed their accommodations at a certain price, they allegedly added 13 to 17 percent more in “service fees” during the final steps of the transactions.

Although the company denied that they violated Quebec law, Airbnb allegedly made changes to its pricing display on June 26, 2019. The changes reportedly show accommodation prices which include fees.

Airbnb has not admitted any wrongdoing but agreed to settle the claims against them. The proposed Class has been approved by the court for settlement purposes.

The settlement will provide Class Members with redeemable credits for Airbnb credits worth up to $45.

Class Members do not have to file a Claim Form in order to benefit from the settlement. Instead, eligible consumers will be contacted with a hyperlink that they can follow to claim their redeemable credit. The hyperlink will reportedly be sent in an email.

The deadline for exclusion from the settlement is Nov. 15, 2019. The final approval hearing for the settlement is scheduled for Dec. 3, 2019. Objections to the settlement can be made at the final approval hearing.

Who’s Eligible

Individuals residing in Quebec, Canada who – while located in the province between Aug. 22, 2014 and June 26, 2019 – made an Airbnb booking for anywhere in the world but paid a higher price than initially advertised. Bookings made for business travel are not eligible.

Potential Award

Redeemable Airbnb credit worth up to $45 CAD.

Proof of Purchase

N/A

Claim Form

A Claim Form is not available on the settlement website. If you are a group member eligible to receive a Redeemable Credit, you will receive an email outlining how you must submit a claim online in accordance with the claim process. See Frequently Asked Questions for more information. If you believe you are a Class Member and did not receive an email, please contact the Settlement Administrator.

NOTE: If you do not qualify for this settlement do NOT file a claim.

Remember: you are submitting your claim under penalty of perjury. You are also harming other eligible Class Members by submitting a fraudulent claim. If you’re unsure if you qualify, please read the FAQ section of the Settlement Administrator’s website to ensure you meet all standards (Top Class Actions is not a Settlement Administrator). If you don’t qualify for this settlement, check out our database of other open class action settlements you may be eligible for.

Exclusion Deadline

11/15/2019

Case Name

Preisler-Banoon v. Airbnb Ireland UC, et al., Case No. 500-06-000884-177, in Quebec Superior Court

Final Hearing

12/3/2019

Settlement Website

www.VelvetPayments.com/Airbnb

Claims Administrator

Velvet Payments Class Action Services
5900 Andover Ave. Suite 1
Montreal, Quebec
H4T 1H5
info@VelvetPayments.com
1-888-770-6892

Class Counsel

Joey Zukran
LPC AVOCAT INC.

Defense Counsel

Jean-Francois Forget
Yves Martineau
STRIKEMAN ELLIOT LLP

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