Turkish Airlines flight cancellations class action settlement

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Turkish Airlines has agreed to a settlement resolving a class action lawsuit that accused the airline of failing to refund flights canceled during the COVID-19 pandemic.

The settlement benefits all U.S. residents who purchased tickets for travel on a Turkish Airlines flight scheduled to operate to, from or within the U.S. between March 1, 2020, and Dec. 31, 2021, whose flights were canceled by Turkish Airlines, where the customer did not cancel the flight or fail to show for the first leg of the flight before the cancellation of a later leg, did not request and receive a voucher or rebooking from Turkish Airlines and did not request and receive a chargeback from their credit card provider for the full amount of the flight canceled by Turkish Airlines.

The plaintiffs in a class action lawsuit alleged Turkish Airlines failed to refund them — or failed to provide a refund in a reasonable amount of time — for flights canceled due to the pandemic.

Turkish Airlines, founded in May 1933, operates flights to 267 domestic and international destinations, according to the company’s website.

Turkish Airlines denies any wrongdoing but has agreed to the settlement to avoid the cost and uncertainty of further litigation.

Under the terms of the Turkish Airlines cancellations settlement, class members who have not received a refund may file a claim to receive a full refund plus an interest payment of 1% of the unused ticket price or, in the case of partially used tickets, 1% of the price of the unused segment.

Refunds and payments to class members who have not received a refund are not subject to a cap.

Class members who have already received a refund and submit a claim form can select either $10 cash or a $45 voucher for future travel on Turkish Airlines. If the total value of these claims exceeds $1 million, the cash and voucher amounts may be proportionately reduced.

The deadline to opt out of or object to the settlement is July 17, 2023.

A final approval hearing in the Turkish Airlines cancellations settlement is scheduled for Aug. 24, 2023.

Class members must submit their claim forms by Aug. 18, 2023.

Who’s Eligible

The settlement benefits all U.S. residents who purchased tickets for travel on a Turkish Airlines flight scheduled to operate to, from or within the U.S. between March 1, 2020, and Dec. 31, 2021, whose flights were canceled by Turkish Airlines, where the customer did not cancel the flight or fail to show for the first leg of the flight before the cancellation of a later leg, did not request and receive a voucher or rebooking from Turkish Airlines and did not request and receive a chargeback from their credit card provider for the full amount of the flight canceled by Turkish Airlines.

Potential Award

Up to $10 cash or a $45 voucher.

Proof of Purchase

If you did not receive a notice by email or mail, then you must enter your ticket reservation number(s) when you submit your claim. Proof of purchase is not required, although all claims are subject to audit, and the administrator may request additional proof to validate claims.

Claim Form

NOTE: If you do not qualify for this settlement do NOT file a claim.

Remember: you are submitting your claim under penalty of perjury. You are also harming other eligible Class Members by submitting a fraudulent claim. If you’re unsure if you qualify, please read the FAQ section of the Settlement Administrator’s website to ensure you meet all standards (Top Class Actions is not a Settlement Administrator). If you don’t qualify for this settlement, check out our database of other open class action settlements you may be eligible for.

Claim Form Deadline

08/18/2023

Case Name

Sholopa, et al. v. Turk Hava Yollari AO d/b/a Turkish Airlines, et al., Case No. 1:20-cv-03294-ALC, in the U.S. District Court for the Southern District of New York

Final Hearing

8/24/2023

Settlement Website

TASettlement.com

Claims Administrator

Turkish Airlines Settlement
c/o JND Legal Administration
PO Box 91455
Seattle, WA 98111
1-855-678-0528

Class Counsel

BURSOR & FISHER PA

LIDDLE SHEETS COULSON PC

Defense Counsel

NORTON ROSE FULBRIGHT US LLP