Capital One class action claims bank rejects fraud claims without proper investigation

Capital One fraud claims class action lawsuit overview: 

• Who: Leah Walton filed a class action lawsuit against Capital One N.A. 
• Why: Walton claims Capital One breaches its contract with account holders by rejecting fraud claims without properly investigating the. 
• Where: The Capital One class action lawsuit was filed in California federal court. 

Capital One denies account holders’ fraud claims without conducting a “proper” investigation, a new class action lawsuit alleges. 

Plaintiff Leah Walton’s class action lawsuit claims Capital One “mechanically rejected” her fraud claim relating to nearly $1,500 in alleged unauthorized debit card charges without performing a “reasonable” investigation. 

“Capital One’s superficial rejection of Plaintiff’s bona fide fraud claim without conducting a proper investigation and the use of form denial letters without any written explanation or supporting documentation violates federal law,” the Capital One class action says. 

Walton wants to represent a nationwide class and California subclass of Capital One checking account holders who were denied reimbursement after submitting a timely notice to the bank about one or more unauthorized charges on their account. 

Capital One fraud claims rejected by company despite lack of ‘factual findings,’ class action claims

Walton argues Capital One, after denying her fraud claim — which she alleges was backed by “substantial” factual proof — issued form denial letters “devoid of any factual findings or documentation from its alleged investigation.”

“If a financial institution like Capital One denies a fraud claim, it must provide a substantive written explanation of its findings and must make the supporting documentation available to any consumer who requests it,” the Capital One class action says. 

Walton claims Capital One is guilty of breach of contract —including breach of the covenant of good faith and fair dealing — and violating California’s Unfair Competition Law. 

The plaintiff demands a jury trial and requests declaratory and injunctive relief and an award of actual, statutory and treble damages for herself and all class members. 

Capital One recently agreed to pay $16 million to put an end to claims the banker charged its account holders unlawful fees for returned check or ACH debit transactions. 

Have you ever been denied compensation following a timely fraud claim to Capital One? Let us know in the comments.

The plaintiff is represented by Scott Edelsberg of Edelsberg Law, P.A and Jeffrey D. Kaliel and Sophia G. Gold of KalielGold PLLC. 

The Capital One fraud claims class action lawsuit is Walton, et al. v. Capital One, N.A., Case No. 5:24-cv-02788, in the U.S. District Court for the Northern District of California.

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