Capital One class action alleges it shares data with Meta, Google

Capital One class action lawsuit overview:

• Who: Plaintiffs Vishal Shah, Gary Ingraham, Deia Williams and Devin Rose filed a class action lawsuit against Capital One Financial Corporation d/b/a Capital One.
• Why: Capital One allegedly shares personal data with Meta, Google, Microsoft and other entities without customer knowledge or consent.
• Where: The Capital One class action lawsuit was filed in California federal court.

A new Capital One class action lawsuit alleges that the financial institution shares personal customer information with Meta, Google, Microsoft and other third parties without their consent.

Plaintiffs Vishal Shah, Gary Ingraham, Deia Williams, and Devin Rose filed the Capital One class action lawsuit. They did so to challenge the “outrageous, illegal and widespread practice” of disclosing customers’ personal and financial information to unaffiliated third-party entities.

The plaintiffs claim Capital One implements code-based tracking devices into its website. Those disclose account information, credit card application information, which pages the customer visited and information entered on preapproval application pages.

“Upon information and belief, Capital One utilized data from trackers to improve and to save costs on its marketing campaigns, improve its data analytics, attract new customers and generate sales,” the Capital One class action lawsuit alleges.

Capital One class action says customers do not expect personal data to be shared

The plaintiffs allege banking customers do not expect a trusted financial institution to send their personal and financial information to undisclosed third parties for profit. When they visited the financial institution’s website, they say they believed they were communicating exclusively with Capital One.

The plaintiffs say Capital One did not disclose to website visitors and customers that it would share their personal and financial information with unaffiliated third-party entities. They claim they never signed written authorization to share their data and were never provided an opportunity to opt out.

The Capital One class action lawsuit asserts claims for negligence, negligence per se, invasion of privacy, violation of California’s Comprehensive Computer Data Access and Fraud Act, Consumer Protection Law, Consumer Privacy Act, Customer Records Act, the federal Electronic Communications Privacy Act, Computer Fraud and Abuse Act, breach of express and implied contract, unjust enrichment and other claims.

Capital One recently settled a lawsuit with Walmart over allegations it failed to meet the customer service standards established in a 2018 contract between the two companies.

What do you think about the allegations in this Capital One class action lawsuit? Tell us your thoughts in the comments.

The plaintiffs are represented by Natalie Lyons, Vess A. Miller, Lynn A. Toops and Amina A. Thomas of Cohen & Malad LLP, J. Gerard Stranch IV and Emily E. Schiller of Stranch Jennings & Garvey PLLC and Samuel J. Strauss and Raina C. Borrelli of Strauss Borrelli PLLC.

The Capital One class action lawsuit is Vishal Shah, et al. v. Capital One Financial Corporation d/b/a Capital One, et al., Case No. 3:24-cv-05985, in the U.S. District Court for the Northern District of California, San Francisco Division.

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