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Bank of America has agreed to pay $32 million in what is believed as the largest class action settlement that would settle charges that the company made harassing debt collection calls to customers’ mobile phones.
Though the settlement resolves multiple proposed class action lawsuits that affect 7.7 million of the bank’s credit card and mortgage loan customers, the bank is still denying the allegations. The class action settlement would also allow the bank to avoid any further legal costs.
Under the 1991 Telephone Consumer Protection Act (TCPA), making auto-dialed calls or robocalls to cell phones without the customer’s consent is illegal and is tantamount to harassment.
The multiple class action lawsuits accused the bank of making mostly pre-recorded calls. Because of the nature of a robocall, court documents said that the bank’s debt collection agents revealed that it was impossible for them to remove a person’s number from the computer system.
The class action settlement also calls for the bank to stop calling cell phones of its customers unless they have the permission.
Reports though are saying that Bank of America is still not off the hook in Florida as it still faces a proposed class action in the state for the same nature of making repeated robocalls to mortgage borrowers. The bank is denying that it violated the TCPA.
The previous cash settlement record is $24 million by Sallie Mae. Instructions on how to file a claim are not yet available. Top Class Actions will update our readers as soon as claiming filing instructions are announced. Keep checking TopClassActions.com or sign up for our free weekly e-newsletter below to receive updates on this settlement and other class action lawsuit news.
The Bank of America cases covered by the settlement include Stephenie Rose v Bank of America, Case No. No. 11-cv-02390, U.S. District Court, Northern District of California; Duke v Bank of America, Case No. No. 12-cv-4009, U.S. District Court, Northern District of California; and Sandra Ramirez, et al. v. Bank of America, Case No. No. 11-cv-2008, U.S. District Court, Southern District of California.
Do You Suspect a TCPA Violation?
Have you been contacted by an unauthorized company and think TCPA laws might have been broken? If so, you might qualify for a TCPA legal claim. You can discover more at theText Message Spam, Cell Phone Call TCPA Class Action Lawsuit Settlement Investigation right now. Submit your story and an attorney will contact you if you have a case for a free TCPA claim review.
All class action and lawsuit news updates are listed in the Lawsuit News section of Top Class Actions
3 thoughts onBank of America Debt Collection Calls Class Action Lawsuit Settlement
victim of Bank of America is overcharged in debt collectionsI’d like to become a member of this class action lawsuit I have documents that prove that I was abused three credit reportingand ignored when presented the paperwork to Bank of America I paid my home off in 17.5 years on a 30-year fixed and I should be in a better position Bank of America took advantage of my on-time payments and used me to qualify for their loan from the federal government I was 3rd from the top Brian D Matthews and misrepresented the amount that I owed them
bank of America was my bank at one point but I had identity theft and they did not help me at all when this kind of problem was no fault of my own. but I agree with the people it is a constant harassment.
constant harrassment