Cable TV Users File Comcast Wire Repair Fraud Lawsuit

Comcast is facing allegations of repair fraud across the country, with customers claiming the company was charging money while not making any such repairs at all.

Comcast of Missouri LLC is now facing a proposed Comcast wire repair fraud class action lawsuit, alleging the company had swindled thousands of customers by not making the wiring repairs in their homes.

Lead plaintiff Kristi M. Landers stated the alleged Comcast wire repair fraud had violated the Missouri Merchandising Practices Act.

The company had allegedly not been fixing any wiring issues for customers since at least Aug. 02, 2011, even though those customers had reportedly bought service plans that were supposed to cover said fixes.

“In selling its services to named plaintiff and class plaintiffs, Comcast engaged in deception in that Comcast charged named plaintiff and class plaintiffs a fee for a service plan to cover repairs on wiring inside the home of the customer that did not, in fact, cover repairs for all wiring inside the home of the customer,” the proposed Comcast wire repair fraud class action lawsuit stated.

According to Landers, Comcast would sell a service plan that was supposed to cover wiring repairs in the home but did not actually cover all those repairs.

The proposed Comcast wire repair fraud class action lawsuit was originally filed in Missouri federal court, with Landers pointing out that Missouri state law prohibits such deceptive marketing actions.

Overview of Comcast Wire Repair Fraud Allegations

The proposed Comcast wire repair fraud class action comes after the Washington attorney general recently sought over $100 million from Comcast to compensate more than a million customers.

The Washington complaint alleged Comcast had committed 1.8 million violations of the state’s Consumer Protection Act, by deceptively marketing its “Service Protection Plan” to customers.

Similar to the Missouri claim, the Washington claim alleged Comcast wire repair fraud, improperly charging customers service fees, and even subjecting customers to wrongful credit checks.

Customers have been reportedly asked to sign up for the program when first purchasing Comcast services, with this protection plan aiming to provide:

• Unlimited covered service calls with no contracts required
• Troubleshooting and diagnosis of XFINITY TV, XFINITY Voice, XFINITY Internet and XFINITY Home service problems
• Hassle-free replacement and repair of defective wiring
• Hassle-free replacement and repair of cable jumpers, cable connectors, splitters and phone jacks from typical wear and tear damages
• Confidence that if there is a problem with any XFINITY service, Comcast will fix it with no fee

These promises remained on the Comcast company website from at least January 2011, until mid June 2016 with the plan costing $4.99 per month. These promises were also reportedly made by Comcast sales representatives over the phone or by email.

The Washington Attorney General stated he had mentioned these concerns with Comcast over a year ago, but the company made no changes until the impending litigation. According to Comcast spokeswoman Jenni Moyer, Comcast “stands behind its products and services and will vigorously defend itself.”

The proposed Comcast wire repair fraud class action lawsuit is seeking compensatory damages, litigation costs, punitive damages, and any other additional relief.

The Comcast Wire Repair Fraud Class Action Lawsuit is Kristi M. Landers et al. v. Comcast of Missouri, Case No. 4:16-cv-01010, in the U.S. District Court for the Western District of Missouri.

Join a Free Comcast Service Plan Class Action Lawsuit Investigation

If you purchased the Comcast Service Protection Plan expecting that it would cover wiring repairs or service calls that weren’t actually covered by the program, you may be entitled to compensation. It’s absolutely free to participate, so act now!

Get a Free Case Evaluation Now