Sarah Mirando  |  October 29, 2012

Category: Legal News

Top Class Actions’s website and social media posts use affiliate links. If you make a purchase using such links, we may receive a commission, but it will not result in any additional charges to you. Please review our Affiliate Link Disclosure for more information.

Follow us on Twitter and Facebook for the latest Class Action Lawsuit Settlement News!

Norton Upgrade Class Action Settlement

By Mike Holter

 

Norton by SymantecSymantec Corporation has reached a class action lawsuit settlement over allegations it improperly charged customers for the automatic renewal of a prior Norton software subscription after they purchased another Norton product. If you upgraded or renewed your Norton antivirus software since October 1, 2005, you could get a $10 cash refund or two-month Norton subscription extension from the Norton upgrade class action settlement. No proof of purchase necessary.

The Norton upgrade settlement will resolve a 2008 class action lawsuit, titled Marolda v. Symantec Corp., that alleges Symantec’s automatic renewal program for Norton anti-virus subscriptions was improper because it did not disclose to customers that they needed to cancel the automatic renewal if an upgrade product was purchased. 

Symantec denies any wrongdoing, but has agreed to a class action lawsuit settlement to resolve the litigation.

Class Members of the Norton class action settlement include all persons in the United States (including individuals, companies, government entities and all other entities) who, between October 1, 2005 and May 23, 2012:

* purchased one of the following Norton products, and
* enrolled in Norton’s automatic renewal service for that products, and
* purchased (or renewed) a second Eligible Product either during the term of your subscription to the first Eligible Product or within 60 days after being charged an automatic renewal charge for that first Eligible Product, and
* installed the second Eligible Product on the same computer as the first Eligible Product, and
* have not received a refund of the automatic renewal charge.

All versions of the following Symantec software products are included in the class action lawsuit settlement:

Norton AntiVirus
Norton Internet Security
Norton 360
Norton Personal Firewall
Norton SystemWorks

 

Class Members that submit valid claim forms by the deadline of May 6, 2013, will receive one of the following benefits from the Norton settlement:

No Proof-of-Purchase Claim
If you submit a No Proof-of-Purchase Claim you are not required to prove your Norton purchases — the claim is based on your knowledge and recollection.

Each Settlement Class Member who submits a valid No-Proof-of-Purchase Claim is eligible to receive their choice of either:
* a $10 cash refund, or
* a two-month extension to their existing Norton subscription.

Proof-of-Purchase Claim
Proof-of-Purchase Claims require documentation from you to prove your Norton purchases.

Each Settlement Class Member who submits a valid Proof-of-Purchase Claim is eligible to receive their choice of either of the following for each documented Eligible Transaction:
* a $10 cash refund, or
* a two-month extension to their existing Norton subscription.

Claim Forms and more information on your rights in the Symantec Norton Upgrade Class Action Lawsuit Settlement can be found at www.NortonSettlement.com.

 

We tell you about cash you can claim EVERY WEEK! Sign up for our free newsletter.

 

Updated October 29th, 2012

 

All class action and lawsuit news updates are listed in the Lawsuit News section of Top Class Actions

LEGAL INFORMATION IS NOT LEGAL ADVICE
Top Class Actions Legal Statement
©2008 – 2012 Top Class Actions® LLC
Various Trademarks held by their respective owners

12 thoughts onNorton Upgrade Class Action Settlement

  1. Juni Krontz says:

    May 2023 we bought a new pc with McAfee installed so, we decided not to renew our Nortons 360. Charged my checking account $213.98 on April 2023. I called and spoke to a person by the name RoQue’ with a cancellation and refund immediately. I was given a cancellation case # 77384463. RoQue’ stated it would take at least 10-14 days to refund my money.

    May 24, 2023 I call 1-855-815-2726 and ask where is my refund. I was told the refund did not go through. He did not know the reason. I pressured him to look for the reason. He asked me if my bank account was open or closed. I stated open. I asked him what the last four numbers on the account were and he said he is not allowed to say but he could verify. I asked him if XXX4 was the number and he said no. I asked him if it was XXX1 and he said yes.
    Acct XXX4 is my actual checking last four digits. XXX1 was a debit Mastercard attached to my checking account that I misplaced 2 years ago.
    SOMEONE EXPLAIN TO ME IF THEY ONLY HAD A DEBIT CARD FOR THIS ACCOUNT HOW THEY GOT THE MONEY OUT OF THE CHECKING ACCOUNT ON A CLOSED CARD AND I HAVE TO WAIT FOR 6-10 WEEKS FOR A CHECK TO BE SENT. THEY REFUSED TO TAKE A NEW CARD SO TO SPEED THIS FIASCO ALONG.

  2. Felicia Porter says:

    I purchased Norton protection for my computer over a year ago(guess) and it was never installed. I have been without protection for over a year. Paid by my credit card-

Leave a Reply

Your email address will not be published. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. Required fields are marked *

Please note: Top Class Actions is not a settlement administrator or law firm. Top Class Actions is a legal news source that reports on class action lawsuits, class action settlements, drug injury lawsuits and product liability lawsuits. Top Class Actions does not process claims and we cannot advise you on the status of any class action settlement claim. You must contact the settlement administrator or your attorney for any updates regarding your claim status, claim form or questions about when payments are expected to be mailed out.