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Aspen Dental Class Action Lawsuit

By Matt O’Donnell


Aspen DentalAspen Dental, one of the nation’s largest corporate-dental chains, has been hit with a class action lawsuit accusing it of illegally owning and operating dental practices and of deceiving patients with aggressive sales pitches for expensive treatments after they’ve been lured in with promises of free exams and X-rays. Aspen Dental owns and controls 358 clinics across the country and markets to low-income patients that can’t afford dental care.

The Aspen Dental class action lawsuit was filed following a June 2012 report by PBS FRONTLINE and the Center for Public Integrity titled “Dollars and Dentists” that uncovered Aspen Dental’s practice of servicing patients who can’t afford a dentist and then allegedly locking them into debt. Some patients in the report also alleged they were overcharged and given unnecessary treatments.

The Aspen Dental class action lawsuit was filed October 18, 2012 by 11 patients across the country who accuse the company of violating laws in 22 states that require clinics to be owned by dentists actively performing procedures onsite. The laws are designed to prevent business interests from overshadowing those of patients.

Aspen Dental said Friday that the accusations in the class action lawsuit “are entirely without merit,” and that it provides support services to dental offices owned by local dentists.

“The dentists and staff at Aspen Dental offices around the U.S. provide access to high quality, affordable dental care for millions of patients,” the Syracuse-based company said. “Their singular commitment is to do what’s right for their patients.”

However, attorneys for the Plaintiffs say in the class action lawsuit that Aspen Dental trains the dentists and sets production goals for them, and accuse the company of illegally practicing medicine. They are seeking class-action status to cover potentially tens of thousands of current and former patients.

In 2010, Aspen Dental reached a $175,000 settlement with the Pennsylvania Attorney General’s Office over misleading information about discounts, consultations, financing and other promotions.

Plaintiffs in the Aspen Dental Class Action Lawsuit are represented by attorneys Brian Cohen and Jeffrey Norton.


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Updated October 22nd, 2012


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  • Anonymous October 30, 2012

    How would I go about being included in your class action lawsuit.

  • Anonymous October 30, 2012

    I have my own Aspen Dental nightmare which began in 2009. I am currently under the care a new dentist and oral surgeon who, I am sure would confirm their experience with the shoddy and expensive work done by Aspen.

    How would I go about joining your class action lawsuit?

    Thanks for your consideration.


  • Anonymous November 5, 2012

    Yes, I been seen at Aspen Dental, and I been overcharged for a cleaning and a couple cavities fill. They offer me to applied for a CareCredit to make monthly plans, besides the practically force me to buy an electrict toothbrush. I was surprise and I end buying it. I would like to file a complaint, and I would also like the name and address and phone number on who to contact on concering this lawsuit,,,,,,,on Aspen Dental

  • Anonymous November 19, 2012

    I would like to participate in the class action lawsuit. I am a victum also given the wrong ill fitting dentures

    • Ron Marlow March 22, 2016

      yes same thing here, dentures don’t fit and I have 5 yrs on care credit to pay yet, $4000.00.. dentist told me you shouldhave taken better care of your teeth when you were younger and you would ot have this problem, Was nice to me unitl they got my money ,now don’t care about if the dentures fit or basically told me don’t come back, the dentist rudely threw his hands up in the air and said to me, what do you ant me to do about it, tahts when he said that about I should have taken better care of them when i was young, I am a type 1 diabetic ,I took good care of my teeth ,, I went to aspen dental because of their tv ad, I trusted them with my mouth,the dentist said I had plenty of bone to wear a bottom plate , so I took him at his word, now he says I don’t ,, but that is after he got my $4000.00 , if there is a class action suit I can join I would like to know how and who,

  • Anonymous November 30, 2012

    I would also like to be informed on how to go about doing something as this as well, in the process of hiring/obtaining a lawyer. Need advice and guidance in how to do so. – Jolene Wausau Wisconsin

  • Anonymous December 1, 2012


  • Anonymous December 7, 2012

    I too have been the victim of Aspen Dental’s horrors. I had two root canals. Then Aspen Dental charged me for out of network fees When all my dentists and oral surgeons were in network. The problem is I Did not realize this until it was too late. They would not let me make an appointment until I paid my outrageous balance. My root canal really bothered me and I desperately needed to be seen, but because of their neglect I ended up having to save 600 $ to be seen. I ended up needing an extraction and I lost my tooth because their staffs irresponsible and careless charges. Finally my insurance told me about the overcharged fees and Aspen Dental was supposed give me a credit. What they Did was use my credit towards pulling my tooth! It was their fault in the first place I lost my tooth. If they never overcharged me, I would never haveadecayed tooth!

  • Anonymous December 7, 2012

    I also need advice as to How to join in the lawsuit. I took notes on every incident, who said what, dates, of calls, saved all the emails from the regional manager and have all my insurance charges, payments, and Aspen dental charges. Because of them I lost my tooth, have a second root canal that is uncomfortable, and need an implant which I can’t afford. Plus I spent many days, weeks, and months in excruciating pain and discomfort!

  • Donna Miles January 2, 2013

    I would like to know how to join the class action law suit. I have been fighting with Aspen Dental in Mechanicsburg, Pa for almost a year now. I got dentures last February. They have had to make 3 full sets and they still are not right. I not only need to feel normal again I need to find a way to have these dentures replaced. I am already $3400.00 out of pocket, not counting what my insurance paid.

  • Steven Singleton January 7, 2013

    Have had the experience with Aspen Dental of having all my lower teeth extracted and being given temporary dentures. Now the roots of the teeth that were extracted are growing up through my lower gum.,causing great pain when I attempt to wear my dentures. They charged me about $3,500 through Care Credit before the procedure even took place. I would like to know how to join the lawsuit.

  • Steven Singleton January 7, 2013

    I have had my own experience with Aspen Dental. A couple months ago, they extracted all of my lower teeth and immediately put in “temporary” dentures. The cost was around $3.500 charged through Care Credit before the procedure was even completed. I now have the roots of the teeth that were extracted growing up through my lower gum, making it very painful to wear my dentures. I would like to be a part of the class action lawsuit.

  • Renee Schwieger January 31, 2013

    I too was screwed over by Aspen. They charged me and then kept adding to the bill. I have partial plates I cannot wear and had to see a new dentist. (real) and found out that they pulled teeth I didn’t need pulled and that my plates are temps. To fix this it will cost another $4800 so I too need help.

  • Carla Covert February 1, 2013

    I would like to be a part of the class action suite. Aspen has put me through the ringer and I have suffered depression because of them.

  • Devin DeMeulenaere February 16, 2013

    I would like more info on Aspen Dental lawsuit. I have had my own nightmare with them and was mislead by them. I was tricked into costly procedures that were not covered by insurance even after Aspen Dental assured me that they would be. I have been paying on my bill with them for 3 years and it never seems to go down.

  • Rosalee Scott February 20, 2013

    I would like more information on the Aspen Dental Class Action lawsuit. How do I get included in this lawsuit I have a nightmare to share in this case. Would like to be able to obtain lawyers name.Over 18,000 dollars for 1 appointment and they charged me more for the third appointment which was included in the first estimate which I paid thru carecredit. the last $00 has went to collection. Thoughtthey were giving my a free electric toothbrush and found out they charged me for it. nothing was said about a charge, They said sign here that we showed you how to use it ,but was actually signing to buy!!!

  • Michele Metzger March 15, 2013

    I would also like to join the lawsuit. I have been dealing with ill fitted dentures since last April. They have remade them 3 times and they still do not fit. $4600 later and am not able to go out to a restaurant to enjoy a meal. This has been a nightmare.

  • Carlina Wiese March 26, 2013

    Aspen Dental has been overcharging my family as well and it is a battle each time. They receive money from the insurance company then charge us too even though the insurance company paid them!

  • Vicky April 1, 2013

    Yes. It’s unbelievable, and young inexperienced dentists do all of that crap. They(Aspen) screw their employees and their relatives, promising discounts on services and then they charge in full and demand to pay in a week or so. They(Aspen) don’t care. They have no morals. All the management and upfront have no dental previous experience or education. They pay embarrassing wages to staff and change them like “gloves”, that you,guys, wouldn’t find those who is in fault for the crappy dental services.Good like for you! I really hope that you return your money!

  • Mary Centeio July 3, 2013

    I want to participate in the class action lawsuit , Aspen dental deceived me and provide unnecessary treatment that I never ask and ended up paying high cost and put me in to debt.

  • Cheryl Smith/ Lane July 9, 2013

    We want to talk to the class-action attorney’s handling
    the Aspen suit, we also feel that we have been duped
    into paying a very high dental fee for services rendered.
    They charged $5,800.00 for the dental work. Please provide us with a phone number for the attorney’s
    handling class-action suit in Ohio. Please send to
    our e-mail address. Thank you.

  • Rose King July 16, 2013

    I want to join the lawsuit Who do I contact I was overcharged and they did procedures I didn’t want and cused me physical and mental anguish.. I am so afraid to go to a Dentist now I don’t know what to do…..

  • Patricia McLain July 27, 2013

    I too want to be included in the lawsuit. My dentures go not fit as promised. Can not eat much of anything with out hurting my gums, because they do not fit.

  • Patricia McLain July 27, 2013

    I too want to be included in the lawsuit. My dentures go not fit as promised. Can not eat much of anything with out hurting my gums, because they do not fit.

  • # 24 LeAnna Meyers August 12, 2013

    I LeAnna Meyers would like to join this class action law suit. I was misrepresented my Aspen Dental as they said I had 5 teeth that were damaged and needed to be part of a bridge. I had one tooth that needed a root canal. The bridge was placed on incorrectly I had to see a specialists to perform a root canal after aspen incorrectly finished my bridge. How do I join this lawsuit?

  • Kathryn Frazier August 14, 2013

    How can I join this lawsuit? I had (questionable) work done which they said would be covered by my HMO. At the time of service, I paid the co-pay and got a receipt. FOUR MONTHS later, Aspen began billing me for the insurance’s responsibility. I called my insurance to ask why they hadn’t paid, and they said that Aspen has not submitted a claim. No claim has been submitted still, many months later, though I’ve called them repeated, my insurance has called them twice, and I wrote to Aspen’s head office twice.My insurance company says they will cover the cost, but a claim must be made. When I asked Aspen why they won’t submit a claim, I was told 1.They don’t submit claims for any HMOs, because that’s not how HMOs work. 2. The claims they submitted were rejected (and yes, that contradicts) and 3. I should just let their office do their job, because insurance is not something I can understand.
    The head office says that they are so sorry for the experience I had at the Dale Mabry office in Tampa, FL–and then they do nothing. I have repeatedly demanded proof of a rejected insurance claim or something in writing that says I agreed to pay without insurance. They can provide neither, because they have neither. Now the unjust bill is in collections. Every time I talked with the people at the local Aspen, I pointed out that I’m trying to work it out and there is no need to send it to collections, because the bill is disputed. I was so sweet and patient, too. Honestly. I hoped it was just a mistake and I could keep going to their office. But now that it’s on my credit record– I’m not feeling so nice. This has cost me aggravation, credit rating, money, physical pain because I can’t transfer my dental records and go to another dentist for needed dental work, and it has affected my ability to do my job. If this suit is ended, please someone let me know how to start another or what to do. Thanks for letting me vent!

  • Kathlene McDanel August 18, 2013

    I am the POA and daughter for Kathlene McDanel and she is involved in the class action lawsuit. She has misplaced her paperwork, and also has a change of address. I need someone to contact me so that I can do a change of address for her so she can remain aprised of the lawsuit.
    Thank you…..Danielle Salmon

  • Tracy October 25, 2013

    count me in, too! still in pain after months of ugliness. please send me information on how to add my name to aspen’s very lengthy list of horror shows. thanks in advance

  • betty November 8, 2013

    They cost me 2500 and pull tooth that should have been pull was a good tooth push me into the sale pitch to do it and was best way to go but threw finance company that charges 22% interest. So count me in!!!!!!!!!!

  • Marsha Turner November 18, 2013

    I had crowns put in on my front teeth one of them fell out in two months they told me that my tooth was to short for the tooth to hold on and suggest more dental work which would cost me more money The cost of the dental work was 3,000 now I don’t want to go or do anything because of how my mouth looks

  • Tami McClurg November 25, 2013

    I also need to be included in this lawsuit, and no one’s comments are being answered here….I also cannot find a phone number to get in contact with the attorneys that are working on this lawsuit. I trusted Aspen, and got nailed with $9,000.00 worth of debt because of dental work that was “necessary”. I have photos of my face being severely bruised and swollen due to the dentist not being competent enough to work on a patient with an extremely small mouth….every time I had dental work done, my lips would split open and bleed from her pulling and tugging to gain access to the tooth being worked on, and I would be bruised for days following every single visit. Why did I keep going back? My teeth were in tough shape, and I needed the work done….according to them, I still need another $2000.00 worth of work done, but I am done with them….SOMEONE PLEASE GET AHOLD OF ME REGARDING THIS LAWSUIT!!!! PLEASE!!!!

  • Brenda Golden February 10, 2014

    I went also paid almost 5000. For dentures that do not fit I have told them they do not fit but they keeping telling me they supposed to be big and finally they said come in for Soft liners I paid to much to have to have soft liners and they look crooked not happy with them at all

  • samuel July 11, 2014

    Aspen is a business owned by a Dental Lab. Not a dentist as required by law. They also mark up procedures to draw the maximum fee from the insurance. They routinely write off co pays among other things

  • John July 28, 2014

    Please tell me how I can join in the class action suit against Aspen Dental.
    I originally went to aspen dental to have a tooth fixed. I received their exam and X-rays and was then told that my teeth would not support a partial plate. That I needed to go with a full upper denture. Of course I listened to the professionals. After receiving my permanent denture I keep telling the dentist that they were to loose. He did some slight adjustment and told me they would be fine. They have never fit correctly. They are always loose and when I tried telling them again they just put me off as though it was not their problem. I have gone back to them also because one of the teeth in the denture snapped off and I was not even eating anything when this happened. They fixed the denture and now here it is about 2-3 months later and the same tooth has snapped off again. I bought the most expensive dentures they sell so I wouldn’t have problems. I don’t think it’s fair for this company to take advantage of people.

  • Mary December 23, 2014

    I would appreciate information on how to join this class action lawsuit or how to put in a claim.

  • Diana Hatfield February 18, 2015

    Would you please give me some information on how to join this lawsuit or how to put in a claim.

  • Kendria Williams-Hart May 28, 2015

    Please forward me information as to how to be added to this class action case or to begin another. I had four crowns placed not even 5 years ago and two have broken completely off including the post. In so many words I was told this was a botched job and the two times, including today I have to pay to redo the job as well as additional dental work I’m told is needed. Mind you I was just in the office last month to get two of the four crowns replaced due to a clean break on one and my gun growing under the other. (I was left in the lobby for 6b hours last month after being told the doctors are now at lunch.) I asked one several different occasions what the issue was and I was told I was a add on and had to wait, when the on call doc had told me the Friday prior to arrive that Monday morning first thing and have them notify me that you’re here. A NIGHTMARE and rip off!!!!!!!!!!!!!

  • caroline cataldo July 6, 2015

    Help, 6 unit bridge set with temporary cement. this is documented in dental chart. went back to have permanent cement and dentist could not get bridge off. she said its ok to keep temp. cement. now have tooth abscess, 4 teeth have root infections and everything I drink just causes pain. Im in the process of getting the work corrected. currently on very strong antibiotics. will cost thousands more to correct as now I need root canals. this is the least of it, the best possible outcome. don’t want to think about loosing good teeth. Hope you can help. thank you

  • jen August 3, 2015

    Please contact me if there is a new law suit pending. Given partial that rusted and still trying to pay off although they are useless.

  • Janice Sanderd August 25, 2015

    I would like to file a lawsuit also i have a top and bottom partial and they hurt terrible and i start feeling sick when i put them in and the stuff they put on my front teeth has chipped. They also said they pulled another tooth that o didn’t see then put me in a room telling me how much to pay now i’m. in a mess paying some bank and i’m on medicare really can’t afford it either

  • Eugenia Akeley August 26, 2015

    I would love to file a clam against Aspen Dental, I went in for a cleaning and came out own them over $3600.00. My insurance paid $1200.00 so for the total of 4800.00 I got a good flossing and a tooth brush. But that is not the worst I did not have the money to pay them the $3600.00, So now my credit is bad, because the sent it to collection. I tell everyone to stay away from them.

  • Graylon Morrison October 17, 2015

    Can someone please direct me on how to join the suit against Aspen Dental . Please contact me at Thanks G. Morrison

  • Tom Ruby December 28, 2015

    I would appreciate information on how to join this/or other class action lawsuit against aspen dental. I had two plates made @ Lady Lake, FL and cannot get follow-up work done @ Bay City, MI.

  • Denise Novakovic April 1, 2016

    I would also like to join a class action lawsuit against Aspen Dental. Hi My name is Denise Novakovic, I unfortunately went to Aspen Dental on 3.10.15 to get a root canal done on a tooth The root canal was done so unprofessionally that it caused infection to go up into my jaw bone and eat away at my jaw bone. I had to go to metrohospital dental department in Cleveland, Ohio where they needed to do a bone graft to get my body to regrow the jawbone It caused excrutiaing pain and suffering. I needed to wait for 3 months for the bone graft to replace the jawbone so I could get a dental implant which took another 3 months to heal so I can get the crown done. It is almost nine months after I went to Aspen Dental and I am still waiting to get my crown because the tooth and implant needed to heal. The other tooth that they put a crown on without a root canal was done unprofessionally also. The sizing of the crown is completely incorrect, the fit is wrong, the alignment with the other teeth is wrong. I would like to be included in the class action lawsuit against Aspen Dental due to the pain and suffering and additional dental expenses caused by their incompetency. My email address is

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