Samsung washing machine mold class action lawsuitConsumer Robert Durso alleges in the Samsung washing machine class action lawsuit that Samsung markets its washers as “highly-rated, top-of-the-line appliances,” convincing consumers to pay more for Samsung products than those offered by competitors, even when those products have similar features. However, multiple Samsung washing machine models “fail to perform as advertised,” the class action lawsuit says, due to a number of defects, including that they:

  • Cannot accommodate large-sized loads as promised
  • Fail to clean clothes and remove stains as promised
  • Frequently display “error messages” to the user
  • Leave mildew smells within the washer and on the clothes that were just washed
  • Have frequent instances of premature failure of the pump
  • Collect “pot metal” in the hose
  • Have leaks and damage clothes due to premature disintegration of the rubber inside the washer

 

The Defects render the Washer unusable because they (1) fail to properly clean the clothes, (2) leak water in and around the Washer causing damage to the surrounding area, and (3) require continuous costly and inconvenient repairs,” the Samsung washer class action lawsuit states.

The lawsuit claims Samsung is aware of these defects, but continues to sell the washers and refuses to properly address and rectify the problem or to reimburse customers for damaged clothes, surrounding areas or for repairs, citing expired warranty periods.

The defective Samsung washing machine class action lawsuit is brought on behalf of all U.S. residents who own, or have owned, Samsung washing machine models WF331ANW, WF1124XAU, WF328AAW, WF209ANWXAA, WF218ANWXAC and/or any other Samsung washer model containing these defects.

It is seeking damages, restitution and disgorgement of profits for the proposed Class for violations of the New Jersey’s Consumer Fraud Act, fraudulent concealment/nondisclosure, breach of implied and express warranties, and negligent misrepresentation.

A copy of the Samsung Washing Machine Defects Class Action Lawsuit can be read here.

The case is Robert N. Durso v. Samsung Electronics America, Inc., Case No. 33-av-00001, U.S. District Court, District of New Jersey. The Plaintiff is represented by the law firms Nagel Rice, LLP and Michael S. Kasanoff.

UPDATE 1: On Nov. 4, 2013, a federal judge trimmed several claims from the Samsung Washer Defect Class Action Lawsuit, but denied Samsung’s motion to dismiss it entirely.

UPDATE 2: The Durso case was consolidated with several other Samsung washing machine class action lawsuits. The consolidated class action lawsuit was dismissed on April 2, 2014.

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Please note: Top Class Actions is not a settlement administrator or law firm. Top Class Actions is a legal news source that reports on class action lawsuits, class action settlements, drug injury lawsuits and product liability lawsuits. Top Class Actions does not process claims and we cannot advise you on the status of any class action settlement claim. You must contact the settlement administrator or your attorney for any updates regarding your claim status, claim form or questions about when payments are expected to be mailed out.

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182 Comments

  • Anonymous August 29, 2012

    I bought one of this washers and have the same problem with the mildew smell in blankets and clothes… I have thrown some of my kids clothes away due to such bad smell and stains!!! What can I do if I want to be part of this class action lawsuit??

    • Billie August 3, 2015

      An easy SOLUTION, leave the washer door open! All washers, especially front load have water left over outside the drum & if it can’t dry out it gets REAL SMELLY! To get rid of the smell at first, run a load of whites-towels or sox- and ad a good amount of bleach! Maybe up to the max mark if it’s real bad :) I also saw some washer refresher packages in the soap section last week. But the bleach is a whole lot CHEAPER, and u can even pay a little extra and get the bleach that smells like flowers! It really does!! But I like the smelly bleach cuz I can tell if it all came out, if not, I’m always afraid it’s gonna eat my clothes! Go bleach!!

      • Paul Warren October 1, 2015

        Agree, we have owned front load machines for years and no mold issues. Each time the washer is used wipe dry the rubber seal outside and inside then leave the door open…no issues.

      • D. Ca August 3, 2016

        We leave the door open. However, our machine continues to rust around the bleach dispenser.

  • Anonymous September 5, 2012

    I have the same problems, the clothes doesn’t appear to be clean and the mildew smell in clothes. I have had to take my clothes to the laundromat and re-wash them. I would like to be part of this class action lawsuit as well. What do I need to do???

    • Dean August 14, 2015

      You have to clean the filter every two months. (If you haven’t done this, you are in for a very unpleasant smell, and may have inherited additional problems): https://www.youtube.com/watch?v=U8-xnjNlh8A Keeping the door open to ventilate and using bleach/cleaning agents as discussed above in other replies may also help!

  • Anonymous September 18, 2012

    Anyone have a problem with the chrome paint peeling off? I. I thought this was real metal when I bought it. I would have never bought this VERY HIGH PRICED machine, it knowing this was cheap paint. I think this is deceptive. there is no way I could haveknow this was painted chrome My machine is only about years old. I will never buy another one of these machines.

    • Darlene December 19, 2013

      I have had the chrome peel off the front of my washer. (washer kept in the house) I was really upset to find out it was not real chrome but only a cheap paint over plastic. I paid top dollar for this high-end machine and have been very disappointed. I called Samsung and they said because it was now out of warranty they would not honor fixing the defect. The peeling started right after the manufacturer warranty ended.

      I will never buy another Samsung. Terrible customer service, high price to pay for a not so good product. I was sure to let Consumer Reports know my thoughts when they sent me a survery and will continue to do so each year when they send me another.

  • Anonymous November 14, 2012

    I have smoke in the tub on spin cycle! only 3 years old.

    • KellyP March 1, 2015

      We too had smoke coming out of the machine with an E-3 Error.

  • adelin Medina January 3, 2013

    I also have lots of dark smoke coming from tub area after spin cycle! Machine electronic dashboard did not state anything is wrong with machine. I believe these machines are defective.

    • sharonleeyoung April 2, 2014

      You need to have your basket removed and have your tub pulled out like I just did mine was eat up the gunk and the rot from my bottom of my tub the repair man was shocked stale water that can’t be pumped out from the filter I put all the pictures on my Facebook page Sharon l young jacksboro tn I have had it out with Samsung everyday now they wanted me to give the repair man my drum I would not! The pump leaves stale water dirty water in the basket the pump never drains all the way the repair man said it’s defective there pump and it problem started eating my drum problem a week I started useing it. And I never knew it . It’s something you can not see until you pull your drum out and look at the bottom cause it sits in the water you watch in and the rubber hose hooked to it and the pump fills up with the root from the drum if you can’t unhook it to drain the filter it rots your drum makes your drum smell and it does no good to clean your washer just masks the smell till your drum is eat away you should see my pictures of mine .been having it out with Samsung everyday makes me sick

      • sharonleeyoung@peoplepc.com April 13, 2014

        Yesterday more or less you called me a liar when it came to the back of my book where it still has a 5 yr warranty on the engine, till I sent you the copy as proof then today you claimed I was trying to obtain money or a new washer from you that I’m a criminal wow I told you Lowe’s warranty was paying me off you have me taped , play all them tapes , I told you today I never cashed the check yet and I have not fought you all this time for nothing well I am going to today to cash the check and buy me a whirlpool due to the fact I have no other choice I need to warships my clothes after all it is going on 2 months now but I do not like being accused of being called a criminal or a life it seems after I mentioned to you that I found out about the bad filter in this law suite but my model wasn’t one of them but you used the same parts in mine. You started giving me a runaround well I still have them metal particles and the pictures of the drum you no longer make and will take the pump off and keep it before they trash my red washer you promised to make me smile again you did not! You have it on tape I asked you was there anything wrong with the washer they made you said no well there was when I seen the pump and gunk I pulled out of my filter so you did know about the pump and gunk due to the filter on this law suite. And my erosion drum I have you so convenient make no longer when I raised bell with you to do the right thing replace my washer with a new one! Your scare tactics don’t scare me let’s go in front of a judge let him decide if I’m a criminal for fighting you as long as I have , I told you I can spread the check for I have not cashed it yet. Made a copy of it. But that is what I paid Lowe’s for when I purchased there 4yr warranty , what about the year it states on the back of your book my engine that Lindsey sent out held that motor part up said it was shot! I would not accept it why I called Samsung 2 days later. If I would have watched more them my washer as badly eat up as it was under the tub them my parts would have been included in this lawsuit and I would have carried the drum and the filter into that court for a judge needs to see it with his eyes not pictures! Then let’s see what he would of decided then , there would be no way if he is honest he would have went Samsung way. Well talked me now Samsung ill carry it into court and show them what I was fighting you for now! It’s not about money it’s about your company that makes these products should do the right and honorable thing and to be made to replace them ! I feel sorry for anyone who owns a Samsung washer or dryer made by you! You tried to wear me down the second I was called out side by your man you sent and showed me the drum and I pulled out the pieces and gunk in front of a and e repair man and the man he brought with him that works for the same place to help him , only he works on refrigerator s through them, he seen it also ,once I started going on line and read like the man told me to and came across the filter and metal pieces and told you that is when you really tried to wear me own ! I am no lire or ever tried to do anything illegal in my life told you never sued anyone in my life . Your scare tactics won’t work . So have no other choice to go cash the check that Lowe’s sent me today for I need a washing machine but you still need to do me right by my red matching set! And you know it . Plus you woman that called me owes me a apology! How she can sleep at night with the sun she did on a Sunday with me she will have to answer for when she goes to sleep at night! And how your company gets away with selling ones bad stuff and knowing about it I have always believed what goes around comes around sooner or later maybe somebody bigger will take your company down to the ground seeing you are dishonorable to the customers who buy your products . These lawyers should of appealed it to add more people into the law suite and bring the tubs in and take it in front of another judge. I will never buy anything to do with Samsung again I have learned a very very bad lesson there is no justice when dealing with a company like you and I hope others stop buying anything you make and judges need to see the real parts then decide!

        • sharonleeyoung@peoplepc.com April 13, 2014

          You do not stand even behind what you put in your book! Buyer’s you better not go by the book you have when it comes to there products at all!
          Yesterday more or less you called me a liar when it came to the back of my book where it still has a 5 yr warranty on the engine, till I sent you the copy as proof then today you claimed I was trying to obtain money or a new washer from you that I’m a criminal wow I told you Lowe’s warranty was paying me off you have me taped , play all them tapes , I told you today I never cashed the check yet and I have not fought you all this time for nothing well I am going to today to cash the check and buy me a whirlpool due to the fact I have no other choice I need to warships my clothes after all it is going on 2 months now but I do not like being accused of being called a criminal or a life it seems after I mentioned to you that I found out about the bad filter in this law suite but my model wasn’t one of them but you used the same parts in mine. You started giving me a runaround well I still have them metal particles and the pictures of the drum you no longer make and will take the pump off and keep it before they trash my red washer you promised to make me smile again you did not! You have it on tape I asked you was there anything wrong with the washer they made you said no well there was when I seen the pump and gunk I pulled out of my filter so you did know about the pump and gunk due to the filter on this law suite. And my erosion drum I have you so convenient make no longer when I raised bell with you to do the right thing replace my washer with a new one! Your scare tactics don’t scare me let’s go in front of a judge let him decide if I’m a criminal for fighting you as long as I have , I told you I can spread the check for I have not cashed it yet. Made a copy of it. But that is what I paid Lowe’s for when I purchased there 4yr warranty , what about the year it states on the back of your book my engine that Lindsey sent out held that motor part up said it was shot! I would not accept it why I called Samsung 2 days later. If I would have watched more them my washer as badly eat up as it was under the tub them my parts would have been included in this lawsuit and I would have carried the drum and the filter into that court for a judge needs to see it with his eyes not pictures! Then let’s see what he would of decided then , there would be no way if he is honest he would have went Samsung way. Well talked me now Samsung ill carry it into court and show them what I was fighting you for now! It’s not about money it’s about your company that makes these products should do the right and honorable thing and to be made to replace them ! I feel sorry for anyone who owns a Samsung washer or dryer made by you! You tried to wear me down the second I was called out side by your man you sent and showed me the drum and I pulled out the pieces and gunk in front of a and e repair man and the man he brought with him that works for the same place to help him , only he works on refrigerator s through them, he seen it also ,once I started going on line and read like the man told me to and came across the filter and metal pieces and told you that is when you really tried to wear me own ! I am no lire or ever tried to do anything illegal in my life told you never sued anyone in my life . Your scare tactics won’t work . So have no other choice to go cash the check that Lowe’s sent me today for I need a washing machine but you still need to do me right by my red matching set! And you know it . Plus you woman that called me owes me a apology! How she can sleep at night with the sun she did on a Sunday with me she will have to answer for when she goes to sleep at night! And how your company gets away with selling ones bad stuff and knowing about it I have always believed what goes around comes around sooner or later maybe somebody bigger will take your company down to the ground seeing you are dishonorable to the customers who buy your products . These lawyers should of appealed it to add more people into the law suite and bring the tubs in and take it in front of another judge. I will never buy anything to do with Samsung again I have learned a very very bad lesson there is no justice when dealing with a company like you and I hope others stop buying anything you make and judges need to see the real parts then decide!

          • sharon April 14, 2014

            Well Samsung I did last night go out finally and did decide to cash the check that I was going to shread and make you stand behind my book that came with my washer which states 5 years on engine which is not out untill next month ,I still have my red washer sitting in my kitchen with the pump and drum and engine next to my stove for another month, I did go out and finally last night buy another red washer but not your brand! Seen your new ones with the little door and small little hose to drain but how do you get to the big black hose that’s hooked to the pump , I did not see the pump or the bigger hose at all and I know that the little one in the front I somehow could not imagine it’s going to drain everything out. Seems way to small I was told and I do not know if it’s true or not you are being sued by another washing machine company. If so just maybe they will be the bigger ones who will drive you out of business. God only lets hope so. As far as my Samsung dryer that is the only thing left in my home and as soon as it goes out I will trash it and have another brand also! Then there will be nothing left on my property called Samsung! Oh but there will I will remove the designer flawed pump that was in this lawsuit with the original water and grind in it and keep grey wet gunk with the drum parts in it that was in this suite , and also some other parts just incase I need them if I decide to file a complaint with the better business bearu and consumer affairs or unless another law suite comes across with your newer models with the same problems etc..and all my dates and records of dealing with you and all the different ones I talked to , when I seen my drum I asked you to do the right thing and replace my washer and you have me a runaround. When I first called you I Told you what the man held up and said was shot and he would have to opt out which was a grey looking like hub cap that had these black round things going all around it . Which I have a picture of it it’s a part of the engine that runs the whole tub and the red round part fits into it – motor parts that states in the back f my book that still is covered by you until next month of the 6 th of May 2014 and you know this! You are bad that you do not even stand behind your book that I have and then have e nerve to say to me I’m wanting something illegal wow I guess so if you say so since Feb 19 2014 the day I first called you and when you sent your man out for a second opinion on the 27 th of Feb said it could be fixed on March he pulled out the drum erosion ,eat away and I pulled out the gunk called you and raised canine about it! Well it’s all dated all the calls to you all the calls you made to me from Feb 2014 and so on to April . Your just a bad company that put my emotions through hell that I will never forget it . I can promise you on that one . I do hope everyone before you buy there products , think twice before you even do go to anything but there’s it’s like this they need to put on the front of all there appliance Built to be Pretty, Not Built to Last…………! I even told them that every time I called or when they called me. Do not make them richer by giving them your business!

        • Radar February 3, 2016

          Periods are free.

  • Susan Trupp January 8, 2013

    We also have the mildew smell at times. I leave the door open when not in use. We also have a leak where the rubber broke down.We too would like to be a part of the class action lawsuit. Is it only for New Jersey residents?

    • Brenda Davis February 7, 2016

      what about n.c. if I had known my washer would only last 4 years I would have never bought it. I will never buy another SAMSUNG

    • Brenda Davis February 7, 2016

      Brenda Davis again my Samsung washer smoked and made A loud noise I also would would like to be in A class suite.

  • Kasie T. February 2, 2013

    I too have a priblem with the mold inside my washer along the rubber seal. I also have to frequently clean out the detergent tray due to the mold that gets in there. What can I do to take part in this law suit???

    • Ed Gionet March 30, 2014

      I have water every 3or 4 loads all over the floor from this piece of crap front loader had the service guy out here a number off time’s with no luck on fixing the problem my floor will rot out before long I need help also will never buy or talk nicely about samsung front loader again

  • S.Butler February 25, 2013

    My top loading washer is despicable..shreds & warps the clothes, does not drain all the water out below the tub so mildew collects and starts to smell…and then the clothes smell!! does not fill adequately when on “Normal” setting..I hate this machine…please add me to this lawsuit..we thought we bought an expensive and good piece of equipment, but it does not even come near to my old machine’s reliability…why oh why did my husband insist on a new machine?? he read the reviews 2 years ago, which seemed to be all positive, and now it is much different…HELP!!

  • Larry James February 26, 2013

    I bought this washer only to shortly after it constantly stops and shows error messages and needs to be restarted. It takes over 2 hours to do a 51 minute load of laundry. It also has an odor.

  • Patricia McVey March 9, 2013

    I have the same problem, Pump out at just 3 years, The dryer belt shredded and came off the pully, The washer leaks from soap dispenser, does not totally spin clothes dry in washer, a 46 minute load can take over an hour, does not hold many clothes and the reps at Samsung are a joke, cannot get pass go. I need help.

  • Etaveira March 22, 2013

    Can Canadians get help?
    My washer leaks and smells horrible…my clothes never seem clean
    My whites are not white
    Been serviced twice now out of warranty
    What a waste of money

  • Caroline July 3, 2013

    I have a major mildew problem and have spent hundreds of dollars in Affresh tabs, Tide machine washing cleaner, and home detergents to stop the spread of this mildew. I have kept it from getting worse as I spend a lot of time washing this dumb machine. Should have stayed with Samsung. What do I need to do to be a part of this lawsuit. I am outraged with Samsung customer experience and service.

  • Kim Woodruff July 20, 2013

    I bought this washer several years ago and I have the same problem , my clothes smell like a dirty old sock . It’s nasty ! I have thrown lots of clothes away because I can’t get the smell out . What do I need to do to be a part of this lawsuit ?

  • Nadra Vance July 26, 2013

    My washer has been leaking the whole time. It took a very long time to put 2 and 2 together and figure it out. It only leaks sometimes so we didn’t notice it. When it did leak, it would go into one of the drawers below, so we didn’t notice it because we barely used the drawers. When I did notice it, I thought it was coming from the door. Then when I would check the drawers for leaks, there would be no leaks for weeks. Then later down the line a few months, there would be water in the drawer. I assumed maybe someone was accidently opening the washer. I started getting really sick, then my whole family started getting sick. When we were very sick the washer started leaking big time. I was able to tell it was leaking when my closet started smelling like mold. But we couldn’t feel any water in the closet when we noticed the smell. I was not using that closet a lot, so I would have not known if the carpets were wet at one time. My doctor diagnosed me with fibromyalgia, because he could not figure out what was wrong with me. Then when my whole family got sick, we had to flee my house into a hotel room. We realized we had a mold problem. We have traced the source to the washer. The washer still will not leak all the time, so it has to be a defect in the machine. It has ruined my health and my life and I do not ever think I will ever be the same. It is really messed up that if the machine does leak, if you have drawers to catch the water you will not notice you have a leaking problem, unless you use the drawers every time you do a wash. It can take your life. Who would of ever thought. Not me.

  • Nadra Vance July 26, 2013

    My washer has been leaking the whole time. It took a very long time to put 2 and 2 together and figure it out. It only leaks sometimes so we didn’t notice it. When it did leak, it would go into one of the drawers below, so we didn’t notice it because we barely used the drawers. When I did notice it, I thought it was coming from the door. Then when I would check the drawers for leaks, there would be no leaks for weeks. Then later down the line a few months, there would be water in the drawer. I assumed maybe someone was accidently opening the washer. I started getting really sick, then my whole family started getting sick. When we were very sick the washer started leaking big time. I was able to tell it was leaking when my closet started smelling like mold. But we couldn’t feel any water in the closet when we noticed the smell. I was not using that closet a lot, so I would have not known if the carpets were wet at one time. My doctor diagnosed me with fibromyalgia, because he could not figure out what was wrong with me. Then when my whole family got sick, we had to flee my house into a hotel room. We realized we had a mold problem. We have traced the source to the washer. The washer still will not leak all the time, so it has to be a defect in the machine. It has ruined my health and my life and I do not ever think I will ever be the same. It is really messed up that if the machine does leak, if you have drawers to catch the water you will not notice you have a leaking problem, unless you use the drawers every time you do a wash. It can take your life. Who would of ever thought. Not me.

  • Nadra Vance July 26, 2013

    My washer has been leaking the whole time. It took a very long time to put 2 and 2 together and figure it out. It only leaks sometimes so we didn’t notice it. When it did leak, it would go into one of the drawers below, so we didn’t notice it because we barely used the drawers. When I did notice it, I thought it was coming from the door. Then when I would check the drawers for leaks, there would be no leaks for weeks. Then later down the line a few months, there would be water in the drawer. I assumed maybe someone was accidently opening the washer. I started getting really sick, then my whole family started getting sick. When we were very sick the washer started leaking big time. I was able to tell it was leaking when my closet started smelling like mold. But we couldn’t feel any water in the closet when we noticed the smell. I was not using that closet a lot, so I would have not known if the carpets were wet at one time. My doctor diagnosed me with fibromyalgia, because he could not figure out what was wrong with me. Then when my whole family got sick, we had to flee my house into a hotel room. We realized we had a mold problem. We have traced the source to the washer. The washer still will not leak all the time, so it has to be a defect in the machine. It has ruined my health and my life and I do not ever think I will ever be the same. It is really messed up that if the machine does leak, if you have drawers to catch the water you will not notice you have a leaking problem, unless you use the drawers every time you do a wash. It can take your life. Who would of ever thought. Not me.

  • Bill August 12, 2013

    My spider arms in the back of the drum corroded, broke and damaged the drum, door seal and bearing. I called for service before the 3 year warranty but could not get an appoint for a week. Just after the 3 years. When the ‘tech’ arrived, he ran the machine on the spin cycle for 15-20 seconds and told me “your bearing is shot, that will be $87 dollars and I’ll call you with an itemized repair estimate.” A week later he called stating it would cost $775. He told me to call Samsung back and they would authorize covering all or part of the repair. I called and talked with numerous reps all of whom refused to authorize anything. I will never buy any samsung product as they will not stand by the warranty.

    • Anonymous October 1, 2015

      Agree, Samsung tech support and customer service is very poor….they are not worth the lowest grade. I bought a WF56H9100AG the largest front load washer dryer set Nov 2014. The day I took delivery of it after delivery left it started having problems. From day one I have called Samsung every month on part repairs from door latch and latest is replacing the washer drum housing, drum, spider gear, seals at cost over $675. The first drums came in bent gear shaft and would not work. Week later we have another drum delivered that shipping carting looks worse than first one. Techs suppose to be here tomorrow and will see if can be used for repair after waiting month. Samsung service tech supports and follow-up is the poorest I have seen of any service appliance–no help and does not want to take responsibility for repairs. My original year warentee does not run out until Nov and I have the extended warentee for another three years. After that Samsung will no longer ever be in my home.

  • Kerry Caffes August 13, 2013

    I have the same problems with mildew smell and have been battling this machine for years to correct the problem. I’ve also replaced the drain pump three times in two years. I would like to be part of this class action lawsuit. I leave the door open, drain the water from the hose on front bottom left, use Clorox on about everything just to stop the smell, spent money on the drum washing tablets and run the pure cycle once a week, and nothing helps. My only solution is to get rid of this 3 yr old front loader samsung garbage….. I never had these issues with my old 3 cycle top loader!

  • KIMBERLY BOWEN August 20, 2013

    I have all of the same complaints. I never knew about this law suit until the news aired yesterday on it. My clothes, especially towels, smell horrible after they are washed. There is mold and mildew down in the rubber part of door. It also puts holes in any cotton shirt I own. I would love a new machine. I bought the Samsung front loader washer & dryer and paid over 2400.00 to Lowes. Any info would be greatly appreciated.

  • Deborah Thomas August 20, 2013

    Just had a catastrophic failure of my drain pump, and it flooded a large portion of the downstairs. I had the pump replaced yesterday, and now I’m told that the main board and wiring harness need replacing! After reading negative comments of a similar nature about this model on the Lowe’s website, I don’t think I want it repaired. My model is WA456DRHDWR/AA. What do I do to be a part of this lawsuit?

  • Ruby Thurman August 21, 2013

    I bought one of these washers and have the same problem with Towels and other laundry that smell even though they were just washed. We have contacted Samsung before about the smell and they just told us to run the sanitized cycle but this did not help. How can we be part of this class actin lawsuit? Tried of towels smelling dirty as soon as they come out of the washer.

  • jody wolfe August 22, 2013

    WOW! I am suffering from a large loss due to my top load Samsung machine. Pump fell off the bottom and flooded my daughters room hall and TV room. 10K + in damages so far. I have the extd. Warrenty and still have had no help from Samsung to resovle this matter.
    Had to let it up to the ins co.
    How do I join the class action suit?

    • Mark Rosenbaum May 13, 2014

      Jody, this just happened to me. The Samsung machine flooded by top floor and the water leaked to my second floor causing major damage.

  • Belinda George September 1, 2013

    My washer let out a bunch of black smoke and my clothes very smoky and smelly. Unfortunately it was all the nice dress work shirts that I own. Very upsetting.

  • Michelle Black September 8, 2013

    Yesterday our Samsung front loader washer made a loud noise…like someone started a Harley in my laundry room. We stopped the washer which was in the spin cycle and smoke came out. Model # WF210ANWXAA It is 3yrs old and just out of warranty. It also leaves the towels smelly and hard and scratchy it does not clean the clothes well. We wanted to replace it but just couldn’t afford to especially after spending so much on this unit in the first place. Very disappointed!

  • Tamara Vidato September 16, 2013

    I too have one of the above mentioned model numbers and mine smells HORRIBLE!! Ive tried everything and nothing has worked. Ive spent hunderds of dollars on all kinds of products to remove, mask, and clean the washer and nothing has worked.

  • Nancy October 3, 2013

    I too have problems with my Samsung SM HE FL WASHER WF210ANW..I purchased it in April of 2012….it leaves the towels smelling like dirty dishrag, the interior of the unit also has a fowl order (I now run one cycle with just water and bleach to remove the smell and leave the door open after every wash), it cannot accurately was “heavy loads” as touted in their ads… I washed a king size comforter it came out sopping wet, it didn’t spin properly and the machine made a horrendous noise. I too had error codes, I called Samsung and left numerous messages…I am now out of warranty and still have these issues. How do I join the class action?????

  • Sam October 8, 2013

    We also have this problem. There is a video on utube about it also. How can I get in on this lawsuit? We purchased the WF419 and are haveing the same issues, but ours has a major defective part that render the washer useless and would cost more to fix than we paid for it new. Basicly ignored by samsung and told that it is out of warrenty.

  • leslie October 10, 2013

    My Samsung washer broke after a few months and caused thousands of dollars of damage only to brake again a few months later. Samsung has refused to repair/refund me. How do I join the law suit?

  • Gary October 12, 2013

    class action suit against Samsung

  • Jacci Westhues October 14, 2013

    have had my machine less than a year ago last black friday and have had 2 episodes of lung (both fungus in lungs and treated for 6 weeks with antifungal medicine and now currently have yeast infection in lungs. ) Never had lung ailments in past and other members of family have chronic cough as well. Clothes always smell musty, mildew even though I have maintained the machine as instructed to do. Whole family has had a list of odd ailments since this machine has been brought into our home. Wondering if anyone else is having respiratory sx related to fungal infections?

  • Shell November 9, 2013

    I would like to be included in the settlement.

  • Tamara Vidato November 10, 2013

    Please include my name in the settlement.

  • Angelia Henry November 12, 2013

    We bought our washer from CONNs in Tx. They claimed it was a great washer and worth every penny. Two weeks later the wash stopped working. CONNs claims they have been waiting for parts (the computer doesn’t communicate with the drum) We are almost a month in and have had to go to the laundramat to do laundry. Fighting to get our money back or a different brand of washer. CONNs had to know about the defect. We have found complaints on BBB about them selling Samsung defective washers. And we even told them about the class action suit. They are still selling them to consumers.

  • Madelaine November 13, 2013

    Samsung washer with major mold problem. Please add my name in the settlement.

  • Brandi Garcia November 14, 2013

    My top loader washer was bought in feb 2013 I was so proud. It broke in march but we claimed it under home owners ins and never thought about the leaking water being anything other than our fault. It once again broke on oct 5 2013 causing another 9206.00 dollars in damages. This time I have contacted samsung and it’s the 14 of November and all I get is it is with out ins co. They have to investigate. The pump broke off causing many gallons of water to be droops in our new floors and causeing damages. I am hoping samsung handles this professionally and quickly. Knowing they are continuing to sell bad merchandise. I would like to join this class action lawsuit also

  • ROBERT F OKEEFE November 15, 2013

    I BOUGHT MODEL #WF218ANW AND NOTICED MILDEW ODOR AND STAINS!!!

  • Denice Salinas November 16, 2013

    I bought a brand new expensive Samsung Front Loader washing machine on pedestals with the dryer to match in 2009. Model # WF328AAR/XAA02. By the 1st year it was not spinning out like it used to. Silver specks showing up on the clothes, could not handle large loads and not really cleaning. The smell of mold is in my laundry and laundry room. By the 3rd year the pump went out, it was leaking, and sounding noisy, clothes are wet after spinning. The drum has some form of liquid that froze up and the drum needed replaced. All the repairs took over 3 months and lots of people and large boxes of parts sat in my room for months. Now the machine is noisy and worse with spinning, cleaning clothes. I have Leukemia and dealing with the stress of all the problems dragging out really compromised my health. So disappointing, I can not afford another machine now that I am unable to work. You would expect it to last longer than 3 to 4 years. Is that to much to ask for a $2,000.00 washing machine?

  • Ellery Wong November 17, 2013

    We just called in for service for our WF218ANB/XAA since at the end of the wash Smoke was coming out of the washer cavity when we opened it. at 9:30am today 11/17/2013. It was Manufactured 2008.05 We haven’t had any issues till today.

  • bret spinks December 1, 2013

    I purchased a Samsung WF210ANW 2 years ago. I have problems with mold ever since purchasing it. Does not seem to clean a larger load of towels, certainly would not clean a comforter as advertised. I would like to join the class action suit as well.

  • Dewayne Allred December 2, 2013

    How can I get my name added in this law suit? I am having the same problems.

  • Lauren Weber December 3, 2013

    How do I have my name added to this law suit. I purchased WF210 about 2 years ago. The washer does not wash clothes efficiently. There is no way to clean the seal and underneath the seal, where the mold grows and smells horrific. I have tried all of the washing machine cleaners, which was unsuccessful. Even if either of the two did work, who wants to clean their washing machine multiple times a week? Any size load I wash smells rancid as soon as the washing cycle is over. It does not help to set it to heavy soil or an extra rinse. I have tried to wash clothes twice and they still smell rancid. I am extremely unhappy with what Samsung has proclaimed there washers to do because it does not do any of it along with other problems. I paid way too much money for them to not work efficiently.

  • Lauren Weber December 3, 2013

    I forgot to say as well, that I have had to throw so many towels, blankets, and clothing away, due to staining and the horrendous smell.

  • Sherry Rollins December 4, 2013

    I have all the same problems with my samsung, the mold is horrible it’s all over the rubber around the door and under the rubber.The smell is so bad.My husband and my self have been having bad sinus problem’s.I told my family I want a topload washer for Christmas I can’t take it anymore. Please let me know how I can join this lawsuit or if there’s anything else we can do.Thank You.

  • Tracy Thomas December 5, 2013

    I am having problems with my Samsung WF328AA also. The door latch broke and it often smells of mold or mildew, heavy loads do not come clean. I would like to be included in the law suit.

  • Darlene December 19, 2013

    I want to add we had flooding from the washer as well. It has happened a few times.

  • Lisa Grasso December 28, 2013

    I have had the front load washer model#WF448AAPXAA for a little over three years and have had several of the problems listed by other consumers on this forum. The clothes never come out smelling freshly washed and whites are never as clean as my old top load Maytag I used to own. I have had seal leaks and pump replaced a few times and now the washer does not spin properly (clothes are soaked) and making very loud noises. Several error codes are coming up and I have had a repair company out 3 times in the last two weeks. I have a family of 6 and this is getting so frustrating!!

  • Tania January 3, 2014

    I have the same problem. Now my washer is getting rusted and the paint is peeling. I called samsung and they said that because I have no more warranty on my washer I had to pay so they could come to my house. I ask how much will it cost to have somebody come and the customer service lady said she didn’t know. How trusting because I have had mine for a 1 1/2. I paid a lot 1 thousand 500 hundred and now it’s not working. I have just sticked to the kemore or whirlpool washer :(

    • greg b February 27, 2014

      I had the same response they will give you a local repair bus. but if you paid by credit card you might have extended warranty coverage Like I did with a chase mc. read your print then file claim with them after repairs done. my door latch broke due to plastic on machine side metal on dr. push hard it cracks.

  • Sharice Simpson January 3, 2014

    Our machine WF210ANW has been producing mold and making every piece of our laundry stink horribly. We would like to be added to the lawsuit as well.

  • james February 3, 2014

    I have owned a WA456 top loading washer for a little over a year and already have the pump housing break causing a flood and now I get 1e error code for a faulty water level sensor while the drain pump keeps running. I have replaced the water level sensor and done all the troubleshooting I can handle!! where do i sign up?

  • Richard P. February 12, 2014

    I have the Samsung WF328AAW and it has been nothing, but a nightmare. This washer machine NEVER lived up to its promise; the quality is horrendous! The hose keeps leaking, the drain pump keeps failing, the comp board goes haywire with codes, it goes out of balance even with NO LOAD/low spin, constant MOLD even though I barely use any soap and it’s dry. My money was wasted with this garbage machinery.

    That’s it, I’ve had enough. After spending a couple of days worth of research on the internet and reading I am not alone in this. I spent good money on this washer machine to NOT give me problems. However, it continues to prematurely wear out and malfunction.

    Shame on Samsung for selling this defective machine, short warranty with a premium price. I HATE BEING RIPPED OFF: I will spend an entire lifetime to make sure future customers AVOID THIS COMPANY.

  • Terry February 19, 2014

    I would like to be added to the class action suit. My clothes, especially towels, have a moldy smell. I leave the lid open so the washer can dry between washes, however it smells horrible.

  • Michael Brown February 24, 2014

    I would like to be added to class action suit. I purchased Samsung wf330anw 10/2010 and I have the same issues with moldy/dirty clothes. Everything that comes out of the washer smells moldy. Also, the spin cycle doesn’t work properly. Items come out completely water-logged.

  • Jenni Feist February 24, 2014

    My washer smell like rotten eggs…ugh. Sign me up for the class action lawsuit.

  • Tonya February 24, 2014

    Horrible product! I start smelling a mildew smell about six months after purchasing the washer. Mildew started forming around the rubber of the washer and about a year ago it started leaking from the bottom. Shame on SAMSUNG!!!

  • Joe Dailey February 25, 2014

    Having the same issues!!! My wife is fed up with this washer and wants it replaced!

  • tom February 26, 2014

    I to have had nothing but trouble with this machine clothes smell we have had 4 pumps put in it flashing codes and every time the pump goes it takes two to three week to get someone here to look at it i have had about as much as i can take we got it from sears and they well not stand behind it i well never buy any thing from sears again please add me to lawsuit thank you

  • Very Upset February 27, 2014

    We have the top loading model wa456.
    Water leaked all over and caused severe water damage to five rooms in our new home!! Lots of damage. Drain pump fell off. After research I see this has happened to several people’s homes! This has to be stopped and could have been prevented as they are very aware of the situation!!!!!!!

  • Jennifer March 4, 2014

    I would also like my name added to the lawsuit.

  • John March 5, 2014

    We would like our name to be added to the lawsuit as well. We purchased a front loader and two weeks ago it stopped working completely! Before that it had all the defects and issues that have been listed in previous comments.

  • Debbie March 7, 2014

    This washer is terrible WF419AAU. After almost 4yrs of a smell washer and now the drum has gone bad, I am so disappointed. An estimated 10 days to get part . I have to go the laundromat today in rain and cold ugly weather. Repair man said is will probably go again because the way it is manufactured. BIG mistake buying this product. Never again. We are lucky I still have my store 4 yr warranty. But not for the next time. I will be saving for a new washer in the future. We have a lot of Samsung products ….no more !

  • Maddie March 11, 2014

    I too am having an on-going “stinky washer” problem with my Samsung front-loader. How do I add my name to the lawsuit?

  • Mariela Melendez March 12, 2014

    We are having the same problems and we can’t afford another washer machine, how do we get in the lawsuit?

  • Wendy b March 13, 2014

    I hate this washer! It has been a stinking mess since I bought it. How can I join this class action suit? I would like to purchase a new machine.

  • Tina Bryant March 15, 2014

    I I also have one of these stinky washers my concern now is for my family with the black mold that’s growing inside that I cannot get rid of .unfortunly I cannot afford to buy a new machine or even go to the washer. How do I get in on this law suit thanks

  • Robert Miller March 16, 2014

    We bought one on Nov 2012, we thought that it was supposed to only fill the tub with little to no water. My wife is furious with this thing, and today it flooded or newly finished basement. Apparently it has been leaking for awhile according to the old water spots on the basement beams. We are awaiting a service tech, but I’m sure of the outcome, the pump according to what I’ve been seeing. It doesn’t clean anything, and the more you put in the worse the outcome!!! I want Samsung to remove this thing and refund my money plus the new damage to my basement so we can get something that actually works!!! Add my name please!!!!

  • Bobbie Milsap March 20, 2014

    How do I sign up for this class action law suit? I have some of the same problems as others have reported. Please respond to my inquiry. Thank you.

  • Jennifer Rutherford March 21, 2014

    We have the top loading wa5451 that is As rusty as a car at the junk yard. Plus have to wash all loads on bedding because normal doesn’t fill with water. The rust problem is getting worse and the only way to slow it down is to leave washer door up. Yeah…that is safe with a two year old in the house.

  • Heather Williams March 23, 2014

    My WF209ANW Samsung front loader has already experience the leaking water, broken front seal (replaced) and now terrible smell.
    I would like more information on the class action lawsuit.

  • M.Castine March 28, 2014

    My WF209 Samsung front loader is leaking water, I live in rural Colorado so service calls are expensive.
    I would like to added as plantiff to lawsuit.

    • Sandy December 13, 2014

      From what I have found out from the numerous service techs that have been to my house is that you only need 2tbls of liquid detergent to a heavy load and less than that if it’s a smaller load. You should periodically clean the machine with vinegar and run it thru the sanitize cycle…it takes almost 2 hours to clean. My tub bounces all over the room and recently did not drain all of the water out. And you cannot ever wash bath rugs in these machines that have the rubber backing. Apparently the rubber will come off and cause the machine to clog with these rubber particles……and it will void your warranty. Maybe because of my age I remember a time when you purchased a machine you didn’t have to also purchase the extended warranty to make sure it runs for more than a year. The way these new machines are built , they are not meant to work for more than 2 to 3 years. There is so many things that can go wrong with them. I wonder if Samsung actually washed any clothes in these machines for an extended period of time. I will never purchase another samsung product….especially a washer and dryer…you really need to read the booklet before making that purchase

  • L. Green March 28, 2014

    Our washer just went out yesterday, was spinning fine but then stopped. I called my husband at work who came home & took it apart in the back, only to find TONS &TONS of metal pieces in our drainage hose, which we later found out was our spider bracket for the drum. I have also noticed a smoke smell coming from the washer, first time I noticed it I thought I was just smelling things but it kept happening, after reading some of these complaints, I now know I’m not crazy!! The moldy stinky smell is HERENDOUS, even with the door being left open & the clothes for the past 2 weeks have been so soaked that Ive had to run a second spin cycle on them, which DID NOT HELP!!!!! We called Samsung who sent a maintenance man out & w/o even taking it apart saw the metal broken pieces that we found in our hose & immediately told us that it was the broken spider clamp which would mean we needed a whole new set including the drum & everything associated with it which would total around $800 after parts & labor, told us to call for assistance from the Samsung company because of all the other complaints about similar problems, oh we called alright only to be told that it was out of warranty & their was nothing they could do. I truly believe this company has scammed people so bad on these sets, they sell them over $1,000.00 a piece then sell the warranty/extended warranty for $140-$300 only to know these problems will most likely pop up after your warranty has expired, some unfortunate ones before…… We are now out of a washer, which with a family of 4, is DESPERATLY NEEDED!!! We are heading to buy a new one today but WILL NEVER BUY another Samsung appliance EVER from this company, I will also make sure everyone I know knows just how lousy not only there products are but their customer service!!!!!!!!

    • sharonleeyoung April 2, 2014

      Right now my washer is sitting in my kitchen same problem as yours check your bottom of your drum mine was rotted irritated even into the filter the gunk you took out the repair man was shocked so was I posted the pictures on my Facebook site under Sharon l young Hillsboro Tennessee mine did what yours did one big bang smoked and stopped its still under Lowe’s warranty had it out with Samsung! Check the bottom of your drum not the basket it sits in and in clamp the black hose from the pump you might get shocked like I was

  • L. Green March 28, 2014

    Oh & please add us to this lawsuit, thank you!!!

  • Nicole Orozco March 30, 2014

    MINE IS LIKE 8 MONTHS OLD JUST FLOODED MY NEW HOUSE I AM PISSED!!!!!!!! I WANT TO BE ADDED TO THE LAWSUIT!!!!!! I have water coming from upstairs allllll over my ceilings and ruining my ceilings and floors upstairs!!!!! Beyond pissed!

  • Scott urban March 31, 2014

    Add me too
    Same issue just hit our machine today and it’s a model number listed here.

    Let me know what we should do

  • Suzanne Henderson March 31, 2014

    My Samsung front load washer just flooded my entire garage and bedroom for the third time! I will never buy another Samsung product. If there is an active class action I would like to be part of it.

  • lola March 31, 2014

    The worse buy. Flooded our laundry room clothes smell like mildew it sucks. How can I be added to lawsuit please? Anyone!

  • Shannon B April 2, 2014

    How do I join?

  • Karen R April 2, 2014

    I own a samsung top loader which today spun so hard the tub separated and the tub ground off all kinds of plastic and will no longer spin. Pretty pathetic since it was a queen blanket and not a heavy one either. I’m pretty sure i’m about three days out of warranty. Great!! Love spending on washing machines this is probably the third one in eight years I thought I had it solved. guess not. Whirlpool sucked Kenmore sucked and now samsung sucks. So sick of products being so cheap these days and Expensive. Please add me to this lawsuit, can;t afford another washer. I want a quality product.

    • Kim Moore April 3, 2014

      I just had this same problem! Washed a regular sized load heard a bang opened the washer and I was greeted by tons of sharp plastic and the tub being separated from the rim! I am no happy! Bought it in May of 2013!

    • Teresa September 1, 2014

      I have the same problem today with a 422. I bought the machine on year ago. (One month out of warranty.) I Washing a set of sheets, and there was very loud banging. The plastic edge was shredded and the tub separated. The paperwork says tub is under warranty for 3 years.

      I am shocked to read these post. Sears told me this was a “top rated” product.

    • VAL October 31, 2014

      This happened to me last week! Small load in washer. 3 months out of warranty. They said sorry you can pay to have it fixed.

  • sharonleeyoung April 2, 2014

    My model number isn’t listed well it should be I have a eat up drum I can show a judge where the metal came from the filter that connects to the pump have that to go to my Facebook site posted all the pictures of e drum and metal on it! Sharon l young on facebook from jacksboro Tennessee Samsung wanted me to give the drum said no ! Told them to change there slogan Built to be pretty NOT BUILT TO LAST I want in your suite I deserve to be I have the drum the gunk in a zip lock bag the black hose that connects to the pump that fails to drain then rots your tub out he bottom where the metal particles come from looks like wet grey cement when it can’t pump the water the dirty water stays n your basket your drum sits in and crodes the aluminum that’s built on the drum! Where your mold smell etc.. comes from mine it went bang smoked and that was it have had it out with Samsung all the lawyers care about in any class action law suite is how much money they make not what we go through the ones who have the proof and own the machines were stuck with them the lawyers already got what Samsung paid them what more can I say they are not going to add any of you or even care that you or I have a problem they already settled with them so way are we even bothering with them it’s like as if Samsung when I told them about this site like they could of cared less and I knew I and many will get no where with them you can bet the lawyers Samsung paid them one huge chunk of money so we are wasting are time !

  • Melanie A April 3, 2014

    We purchased the WA400P model just 1 1/2 years ago. Pump housing broke at 1 year and flooded our laundry room and kitchen. Thank goodness I was here to dam the water with towels before it destroyed our new living room floor. We replaced the pump, then the wiring going to the pump went out and the machine stopped draining. Fixed that. Today, the machine isn’t draining again and it smells like burned plastic. This machine was like $800! Please add us to the lawsuit.

  • Kim Moore April 3, 2014

    Please add me to this lawsuit! I’m out $950 and I have not even had this washer for a year! I am not happy especially now that I have been doing laundry at a laundromat. Tub and rim separated during spin. Regular size load. Tub hit the bottom of the washer so hard the bottom of the tub fell out! Please help!!!!!

  • Matt Burke April 5, 2014

    Mine is 2 years old, just stopped working, drum has 5″ of dirty water in it, no error codes, last load drum was full of smoke and a burning smell, now it will not do anything but humm.

  • Top Class Actions April 7, 2014

    UPDATE: The Durso case was consolidated with several other Samsung washing machine class action lawsuits. The consolidated class action lawsuit was dismissed on April 2, 2014. More info: http://topclassactions.com/lawsuit-settlements/lawsuit-news/22578-samsung-washing-machine-class-action-lawsuit-dismissed/

  • ellen searles April 7, 2014

    I brought a Samsung washer in 2009 and today I had to junk it The basket in the washer is defeated and Samsung does not want to know anything about it. It will cost me about $500 hundred+ to repair the washer, the parts are not in stock until May.This is the worse product I ever brought. think before you buy

  • Karen Davis April 21, 2014

    Yesterday the glass door on my WF448AAP/XAA Samsung Front Load washer cracked. Called Samsung out of warranty and there is nothing they can do but to send a technician out to see what happened. (I know what happened the glass cracked on the door. But it won’t be until 1 1/2 weeks away. GREAT! This is dangerous the salesman that sell these things need to know about some of these issues. They told me the glass is like bullet proof glass gorilla glass. Hmmmm! Add my name.

  • Sharlene Almeida May 2, 2014

    I purchased my washer 1/28/11 at Lowe’s, still have the receipt. Last night when I was washing a small load on delicate cycle I heard a big noise come out of it. After opening the door I smelled this foul smoke odor and saw shredding of the rubber piece that is around the drum. I called Samsung 45 minutes ago and gave them the information. Supposedly they will call me in 1-2 business days.

  • Beki May 8, 2014

    My top loader is 6 months old. In 4 months ago it was touching the dryer and started to catch on fire–it was smoking! I was told it was an electrical problem (which I am now doubting after reading this site) and I had to have a new electrical tower installed. Now, my tub is broken and the rim right above it. I have called Lowe’s and Samsung and have been without a washer for 3 weeks. The service provider they contacted with made an appointment with me and I waited the 4 hour ‘window’ and they did not show–they said I was a duplicate order and they cancelled me, which was not true, but did not bother to verify with me. Then, when they finally ordered my parts, they called me 20 minutes before the end of the 4 hour scheduled ‘window’ and said they were sent the wrong part (they had the part for 3 days before they called me!) I was passed up to Executive Customer Service at Samsung, and they did NOTHING but listen to me. The washer does not CLEAN properly, is not dependable, and I will NEVER BUY A SAMSUNG AGAIN!

  • Cathy May 27, 2014

    I purchased my washer machine in October 2012 and it has been nothing but a nightmare, the water pump broke 7 months later and it flooded my floor, I called samsung and they sent a repairman to fixed at no charge because it was still under the warranty, now it just won’t spin I called Samsung again and I was told that they can send a repairman but is going to cost $100 just to come to my house and take a look at it… Really??? 100 bucks just to take a look at it… I regret this purchase. I will NEVER, EVER buy a Samsung appliance again.

  • william mccown June 3, 2014

    I like so many had my drain pump fall off and flood my house. the Samsung washing machine was a year and a half old. Called the sears service center the repairman says it was a known problem showed me the bulletin. Well anyhow they dont even make a replacement part. So i have a 1499 dollar washing machine that cant be fixed because they can’t even make a replacement part for that drain pump. Samsung say they will make a decions on what they will do tomorrow. already know they are not going to help me. the bad thing is the still sell the machine to the public even when they know of the problem.
    I guess flooding and not making replacement parts is not there problem. the amazing thing is sears, Lowe’s and other dealers sale this known problem with out discloser. what a greedy world with live in. Good luck people

    s

  • James June 14, 2014

    Now the washer i own is only three years old, the model number is wf328aaw/xaa. Took apart the entire machine and found that the bracket that supports the drum has been eaten away. It came apart during the spin cycle, tearing up the boot seal for the door and the front half of the drum. the parts to fix everything myself total to just over 900 bucks. thanks a lot samsung pile of sh..t.

    • Diane December 16, 2015

      We have had our Samsung machine for approx. 4 years. The machine when it is spinning moves across our floor. We can only use the gentle cycle. We had the useless Geek Squad come out and they said it would cost $600 to repair, something about the drum and the piece that holds it together.We will NEVER buy another Samsung. For the price we paid we could have purchased top of the line Kenmore and will end up doing that. I believe it is more to do with the programming of the cycles, but who will solve that issue? We live in Tucson AZ. and purchased from Best Buy. So unhappy!

  • Melvin June 22, 2014

    I purchased a Samsung washer WA45H7200AW/A2 in April 2014 and it leaks and does not clean the clothes. I called to report the issues and they sent a rep out and they said it leaks because I was not using the he detergent so I switched and still the same problems.

  • Samsung Stinks June 27, 2014

    Have a Samsung Television and Washing Machine (WA456). They both broke within a couple of weeks. The T.V. took two repairman visits. The first to diagnose the problem and order the parts. The second to man the repair. It turns out parts have to be special ordered because they are no longer manufactured. (doesn’t make sense) Overall it took 5 weeks to repair the T.V.

    The washing machine on the other hand is still not fixed after a month. It won’t drain or spin. This is the second time this problem has occurred. The first time the machine was only about 8 months old. That was six months ago. This time after three repairmen and nearly thirty calls for customer service the parts have not yet arrived which means more trips to the laundromat. No-one will tell me how much longer it will take.

    Excuses: 1. The wrong parts were ordered.
    2. The parts aren’t made anymore.
    3. The parts have to come from out of country.

    When the machine was working I had similar experiences as posted in this blog about the older class action machines. Bedding will bunch up and the part that is in the center didn’t even get wet. The heater smells and I am afraid to use the hot cycles. A single thin comforter for a twin bed is too much for this large capacity machine. Clothes come out smellier than when they went in. I have to use pre-soak, then normal cycle followed by an extra rinse and spin then repeat the whole process again to get the clothes anywhere near clean. This means over three hours per load. In I my old washer one minute 30 cycle was all that was needed. I don’t see where there could be any savings of water or electricity which is the reason for the government mandate for this type of technology. They should also mandate that the product has to function and be reliable.

    I will not purchase another Samsung product or recommend it to anyone.

  • WANDA BROWN July 3, 2014

    I PURCHASED A SAMSUNG TOP OF THE LINE WASHER ON JUNE 27, 2014.
    IT WAS INSTALLED AND FAILED THE SAME HOUR AFTER INSTALLATION.
    PURCHAED FROM SEARS. IT SPILLED WATER ALL OVER MY KITCHEN
    FLOOR. THE INSTLALLER PUT WASHER ON TEST WASH AND LEFT MY
    HOME THREE MINUTES LATER. TEST WASH WAS SUPPOSE TO BE FOR
    26 MINUTES, ONE AND A HALF HOURS LATER, THE STUPID MACHINE
    WAS STILL WASHING. THEY ARE SUPPOSE TO BRING A REPLACEMENT
    BACK TODAY WHICH I WILL REFUSE!!!! A HIGH PRICE PIECE OF JUNK.
    SAMSUNG NEEDS TO STICK TO MAKING CELL PHONES AND PERHAPS
    TV. THANK GOD I PURCHASED A 70 INCH SONY!

  • james quinn July 9, 2014

    my pump broke water leaked all over downstairs I think my drum is warped now because I keep getting error code dc had pump changed after that is when error code started tried redistributing clothes did not help put me in for law suit

  • mike harper July 15, 2014

    I have a samsung front loader washer and dryer. WF 350. Less then 3 years old they say it needs a new inner and outer tube.$600 parts and #100 labor. Used very little, only two people in the house.

  • Colin July 20, 2014

    After just 4 years my Samsung Washer WF219ANW needed a new drum because the spider bracket on the backside broke apart. Parts and Labor, at least $550 plus tax. I now own a Whirlpool washer and it’s made in the USA. I’m staying clear of Samsung products from now on. My Samsung TV is a POS too :(

  • Donna Richards July 31, 2014

    I to have a top loader Samsung washer 14 months old. Flooded my kitchen floor when the PLASTIC pump cracked 200.00 to fix 2 months later the water will not drain out from rinse cycle Called Samsung direct and they told me that “we will do a one time fix” Told them what was wrong did not even look at the washer sent the part here UPS Tech should be here in a couple days This tells me they know what the problems are First repairman told me these are the worst machines ever Back to the laundry mat I go At least my clothes will be clean POS What a ripoff Something needs to be done Washer was not cheap!

  • Sam's Dung August 4, 2014

    The Sam’s Dung washer is only one of my problems. Clothes smell like dung even after being freshly washed. Their oven range is horrible. Dishwasher is also Dung. Once I called their overseas call center and the rude dude hung up on me!

  • Mark Grffin August 23, 2014

    Do not buy any of these Samsung washers. They make the clothes smell like dirty restaurant mop water.

  • Amy H August 26, 2014

    My Samsung Washer is less than 2 years old and the paint around the bleach dispenser is bubbling and rusting. Also, the detergent tray is rusting out. The paint job on this washer is faulty. I don’t care about cosmetic issues, they could paint my washer pink and if it didn’t drip rust on my clothes I wouldn’t care. I contacted Samsung and they told me that my it was cosmetic and it was my fault because I lived near the ocean (I live in Idaho) and near a processing plant (no I don’t) and I exposed the machine to moisture (duh it’s a washing machine). They refuse to even send someone out to just look at the machine. Then they gave me a link to set up a repair that we would payt for of course, but it was to send out TV in for repairs. I’m sorry did they even READ my email? I contacted Samsung by phone and they basically told me that due to me exposing my maching to moisture, peeling paint was bound to happen.

    We paid $1600 for for a set of sub par appliances. My Whirlpool was still going strong at 12 years when I sold it to a college kid. I decided to “upgrade” because I wanted more cubic feet of washing space. Bah, I should have kept my Whirlpool. At least they stood by their machine and repaired it when it needed it.

  • Michael Greene August 28, 2014

    I purchased a Samsung front load washer and dryer set 5 years ago. The washer just started filling up with smoke a couple days ago. I figured out it is from the drum rubbing against the door seal. The drum is out of balance. I took it all apart and was appalled at the condition of the back of the drum where the spider bar is. It was full of mold and was deteriorating badly. The spider bar was broke which was causing it to wobble and hit the door seal, causing the smoke and burnt rubber smell. We spent about $2400 on the set and now after 5 years it’s garbage. I will NEVER buy Samsung again! POS appliance!

  • Brian Ferguson November 7, 2014

    I bought the Samsung washing machine model # WA400PJHDWR/AA in 2013. It is the BIGGEST POS ever built. Just barely over a year old and it will not spin out on any size load. Can’t even complain about it on the samsung website because they don’t even have the model number for it. Called Samsung numerous times, NO HELP THERE!!!! Should be a lawsuit brought up that they can no longer manufacturer washers. I RECOMMEND TO EVERYONE NEVER BUY ANYTHING SAMSUNG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Sandy December 13, 2014

    I wish to make a comment on the samsung model number wf419aaw/xaao1. I have owned this machine for almost 5 years and have had numerous repairmen out to see what was wrong with it. First of all I found out that the over use of laundry detergent will cause your laundry to smell like mold and mildew. You use only approximately 2 tablespoons of liquid detergent for a large load and less than that for a smaller load. You must run vinegar thru the sanitize cycle (that takes 2 hours). To thoroughly wash a load of towels you must run the machine on heavy duty … Which also takes approx two hours. We can easily spend most of our day doing laundry. If you don’t do this then you don’t get all the detergent rinsed out and will clog your machine. You certainly don’t want to disturb the delicate balance of this machine. Do not….whatever you do wash your bath rugs in this machine….the ones with the rubber backing……as the rubber will come off in the wash and cause the tub to clog with these little rubber particles. This will absolutely void your already useless warranty. Hopefully you purchased the extended warranty……I guess the only thing you can do with your expensive bathrugs is throw them away and get the cheaper ones that require the rug pads. You can wash them because there is no rubber backing. I have had three different servicemen here to find out what is wrong with my machine….it wasn’t draining all the water out at the end of the cycle ..I guess after all these years of doing my laundry I’m no longer doing it right. Three repairmen and three different reasons of what is wrong . I have never been so dissatisfied with a washer and dryer as I have been with samsung. Even the repairmen advised me not to buy samsung. I have decided to get rid of them and purchase something else. If there is an on going lawsuit against them…I’m in. Samsung needs to stop making laundry equipment until they learn how. Maybe they should try doing some laundry in their machine for more than once and find out why everyone is so unhappy with their product. There are too many things that a consumer has to watch out for in order to keep the machine working. All the consumer wants is a machine that works without all the complications.

  • Brian Minshew January 5, 2015

    I have called lowes extended warranty and Samsung directly concerning the rusting around the bleach dispenser after just 24 months. They both claim it is cosmetic, physical damage and not covered by either party? This is clearly a faulty design, poor materials and defective product. Samsung needs to recall these units and replace or refund.

  • Tim Person January 16, 2015

    I have had all the same complaints with this washer and dryer as well. Add my name to this lawsuit!!! I have had this washer and dryer for 6 yrs and I am very dissatisfied with this, the part to repair it is very expensive. It is cheaper to buy a new washer, different brand of course!!!!! Very upset. Mad in Dalton, Georgia!!!!

  • Mary K LeRose January 19, 2015

    I have had a samsung washer and it has been broken more than it has worked. I have had nothing but problems with it, the clothes do not get clean, the odor is horrible, stains do not come out. Many of the features cannot be used because the do not do what they are meant to do. It takes like 2 hours to do a regular load of clothes that is horrible.

  • Suzanne Regier January 25, 2015

    I’ve never had an appliance I didn’t like… until I bought this Samsung washer! It stank within a month. I clean and clean the black goo out of it. I’m a slave to this thing. I hate it so bad. I tried calling the Samsung help center shortly after purchasing it. They basically told me I wasn’t cleaning it enough. 3-1/2 years of my laundry room smelling like vomit and incense and scentsy and…. I’m ready to sink the thing in my lagoon, exactly where it belongs! Is there still a lawsuit out there? I’d love to get at least half my money back and just bite the money bullet and get something that works. Thanks.

  • Jason Moran February 2, 2015

    I have a Samsung. I too have the mildew, I’ve been trying to clean it out for awhile. I guess I shouldn’t have wasted my time because now my washer sounds like a rocket ship and smoke billows out of it. I thought It was going to catch my basement on fire. How do I get on this lawsuit?

  • Jeff devereaux February 9, 2015

    Own a wa5451. Absolute garbage. Is lawsuit still ongoing? If so, how do i join?

  • Layers February 19, 2015

    For the last two years I have suffered with bouts of hives. It was diagnosed as a severe allergic reaction to something I was coming in contact with. Allergist did test and found I was allergic to cats and mold. With the reports on mold coming out, I am pretty sure it is coming from our Samsung front load washing machine, as we have had the same problems. On my way now to buy the old time top load machine. Two years of suffering, but glad to finally find the cause.

  • Carol Hooper March 16, 2015

    I purchased a Samsung top load machine that is supposed to be able to handle bed linens including the comforter. It gets to the spin cycle, spins very slowly, then stops and we get an error code. It resets itself to the rinse cycle every time. I had to pull my extremely wet towels out of it, wring them out, and hang them outside to dry because it would take entirely too much electricity to put them in the dryer. This machine sucks. I will never buy another Samsung product. I am beyond frustrated and would like to punch someone from Samsung in the nose. Preferably the idiots that engineered this piece of crap and sent them out to be sold to the public. They already have my money, so they could not care less about me or my lack of clean clothes. I think they should change their name to SamSux! How do I get added to this lawsuit?

  • Miguel Medina April 11, 2015

    Please include me in the lawsuit against Samsung. Id like to learn more.

    • Brian M May 1, 2015

      Have you heard anything it don’t seem that anyone has replied

  • Brian M May 1, 2015

    I ALSO AM SUFFERING WITH THE SAME PROBLEM, ALREADY CHANGED DOOR BOOT TWICE NOW THIS DAM THONG IS SMOKING WAS TOLD THE DRUM IS WARPED AMD GEAR IS DAMAGED I TO WANT IN ON THIS LAWSUIT

  • Mike Q May 11, 2015

    Purchased matching Samsung top load washer and dryer from Lowes as I bought into the false ratings and advertisements. Have too had the stanky clothes and odors from the washing machine requiring the use of Tide cleaner that only seems to mask, not eliminate, the odor. Also, the machine is rusting from the inside out around the front dispenser, as well as up underneath the rear dispenser – which always seems to have rust particles in it. By the way, the machine is only about 2 years old – and the rust began appearing about 45-60 days after purchase. The unit is poorly designed and built with sub-par materials. During the agitation cycle the tub flings water everywhere and it appears that the water is reaching areas that it should not reach. Junk, is an appropriate one word description of this product – add me to the Class Action List. Thank you.

  • Angi hall May 18, 2015

    I just spent the last 2 hours tonight cleaning up all the water off my floor because of this Samsung washer. It is leaking from the bottom of the washer. It flooded my laundry room and my basement. This washer also does not clean all my clothes. I can wash a load for an hour and when I pull the clothes out some of them are still dry because the water never even touched them. They also have a mildew smell to them and when you try to dry them makes it even worse. I have ruined my clothes because of that smell. Tried about everything to get the smell out and you can’t. How do I join this law suit. I will never purchase a Samsung appliance again.

  • Jacqueline Whitesell June 8, 2015

    My Samsung washing machine was 4 years old as of 6/2/15. I didn’t purchase an extended warranty. This washing machine is an INCREDIBLY poor piece of machinery. We had to have the drum fixed while in warranty and then in late May it stopped spinning. I called and had an authorized repairman look at the machine and the repairs were estimated at $1,277. Obviously, not worth repairing. He advised that it was definitely something that shouldn’t have happened in a time frame of 4 years. I contacted Samsung – via phone and email and was told it was my responsibility. I find it deplorable that a company wouldn’t stand behind their product. Obviously, a washing machine should last longer than four year. We purchased a new Fisher and Paykel and the salesman said it is, by far, the machine that has the least amount of service calls. Fingers crossed.

  • jason mcgraw July 7, 2015

    same issues that are mentioned above mildew smell, thrown clothes out now it spins so violently that my expensive saw was damaged above the shelf as well as many other issues since we bought the machine problem is I live in Cornwall Ontario Canada

  • Nick July 9, 2015

    I should of never bought the Samsung VRT washer; it didn’t even last 2 years while Maytag last me 15 years. It stuck in the cycle and repeat itself like a computer program language that stuck in an infinite loop that never stop and give off a stupid annoying chime.

  • Sharon Cooley July 16, 2015

    Is it to late to join in on the class action suit?

  • Kristie July 20, 2015

    If there is a lawsuit please add me.

  • sandie July 27, 2015

    how does one get included in the lawsuit against Samsung

  • sandie July 27, 2015

    my clothes have to be run thru a rinse cycle because they make us itch. This is the only solution I have found to be effective. We have had itchy bug bite like places all over our body.

  • Maria Salazar July 30, 2015

    I so regret buying Samsung washer and dryer!!! My clothes do not smell clean, and I have to clean rubber around the door every time I wash. In addition, I have to keep the washer door open to minimize the awful smell, but now the whole washroom smells like stagnant water. If there is a lawsuit pending, please add me to the list, these machines are about 2 years old and I am still paying for them. Bought them at Lowes.

  • Alicia Crowley July 31, 2015

    I have model WA40J3000AW top load and have only had them for 2year’s, i can not get the cloths yobspin out all the way. The machine keeps giving DC code. I have no clue what to do as i dont have the money to have it fixed or replace it and samsung will Not do anyanything about it. I have been trying to findout online how to fix it but have not been able to. If anyone can help please do. Thank you.

  • Marcia C. August 22, 2015

    I,too, am having very similar issues with my Samsung top load washer that I’ve owned less than 2 years. After clothes are washed, they smell like mildew and several garments have come out of the washer severely stained that they no longer can be worn. My washer constantly repeats washing a load of clothes..started a load at 10:30 a.m. This morning and now it is 9:51. Washer stays on 4E error code and now it is making a weird noise even after it is powered off. My husband just unplugged it because we were afraid it may start a fire. If possible, PLEASE include me in on the lawsuit.

  • Lynn September 14, 2015

    Well. we bought one last year and sadly the company never fixed the problem. I wish I had googled this product. Complete garbage.

  • Dawn Theobald September 16, 2015

    I have the same washer, my husband also thought he did me a favor getting me this garbage Samsung washer. Takes 71 minutes to do a load then the clothes are dry in some spots, there is not a time I don’t have to untangle my cloths. I can’t wash because water pours out the bottom over the floor. I was lucky enough to to get a Samsung dryer, (NOT) 75 or 80 minutes to dry a load then it may turn off with them still wet. I would rather have a washboard and a creek wouldn’t take any more time. Oh how I HATE Samsung!!!

  • Shelly October 1, 2015

    I have a Samsung front load and I get a huge amount of mold growth in the detergent tray area. I have to clean it every 7-10 days. Big chucks of mold come off the water dispenser in the tray area. I even took the tray out after I was done washing clothes to see if that would help the issue and it did not. Its not because there is a lot of humidity either its next to the dehumidifier and the two digital read outs we have show the space at 41% humidity. What a piece of crap and a health hazard.

  • Renae October 5, 2015

    I have a 5 year old Samsung Front load and noticed my cloths not really smelling all that clean. I never put much thought into it and just add more fabric softner. Other than the mold/musty smell my drain pump went out last week. No problem easy fix. Now a week later it just error with nd again. Only to find no water was even in the washer. Not sure what the problem is but am getting tired of it not working. As for customer service with Samsung I called them right after I purchased it with some problems and they told me my model was a carry over model and no longer had warranty even thought I had just bought it. Add me to the lawsuit if possible

  • Kim October 6, 2015

    My top loader doesnt even want to pump water into the machine. then gives me a error code. Has anyone had this problem? and it fixed, what am I looking at in price? should I just get another washer? I bought mine 2 years ago

  • Dan Sweeney October 20, 2015

    As did I and they came over to fix and they totaled it. They told me to buy another one. Did they do anything for you? We had to pull out of house. They wanted to charge me for a warranty to fix it. I am done! I hate these companies.

  • Paul October 21, 2015

    I have a Samsung front load washe (red in color) bought 3-1/2 years ago for $1099.00 my washer on night started jumping all over the place, it was enough to make the detergent tray extend out. Thank God I bought the extended warranty! After a month of repair man ordering parts and installing new dampners and springs that were still good the washer continued to jump. I noticed that the inner basket was loose and the next wash it finally stopped working. I have spent 2 days all day looking at reviews from all the top named brands, I have watched videos from several people on different models on how to replace the bearing myself. ALL the manufacturers have allmost the same interiors and ALL of the complaints from people like you and me are the same for all models. It’s quite clear that the bearings are going to fail due to a design flaw of all the front load washers – why ? The bearings are under a lot of stress due to the lack of support on the other end of the basket. It’s like holding a book with your are extended and you can’t let it move. It spears to me they took a top load washer and turned it on its side with out doing much engineer work at all. Had all of the front load washers had rollers installed under the opposite end of the basket for support the washers would last longer than 3 to 4 years based on normal usage. If I’m able to keep my 3 years old samsung instead of them taking it to a land fill I intend on trying to modify the unit by adding micro rollers around the front basket to see if this helps the unit seal and bearing last longer. I would say that this lawsuit needs to include manufacturers of front load washers as they all have the same design on the inside. if I get lucky with my project we might see front load washers last 20 years again like the good old days . I wish each of you good luck with your washer and if you want it to last stay away from front loads and Samsung brand washers even samsung top loads, but cell phones and tablets are great !

  • Joe October 22, 2015

    I bought a Samsung washer model WA400 from Home Depot. After TWO years the machine gets noise during spin. First I went to HP but they were more interested on why did not You the extended warranty!!! then call Samsung and got the round around from customer service department. It looks like I have to call my own service repair because theirs are too expensive. If anybody could help I would appreciate it.

  • Joe October 22, 2015

    You are right. This a design problem but they are NOT willing to accepted it because it means lots of $$$$$$ they have pay.

  • Tabitha November 1, 2015

    I too have the leaking washer problem and its about 3 years old. I have repaired it twice as well as my dryer having issues with not working. It smells of mold every few months and I have to bleach it out frequently. I purchased it from Sears and they said that a lot of people are experiencing these problems. They even recommended me to buy a different brand that can be locally repaired. I refuse to buy a new one as i believe that this one should work. Today in the middle of drying clothes my dryer decided its not going to blow hot air. I am very disappointed with this purchase.

  • J Thom November 11, 2015

    Another crap appliance died after one year and one week Samsung said we do not see a recall, the Samsung 800 number on the unit itself was disconnected WF331ANW/XAA JK095wBBA08**** they want to send out a Samsung repairman for a fee , even if I have to replace it I also have to replace the drawer which was real the best selling point. It started then boom boom boom the inner tub separated from the belts, smells like burnt electrical wires, I drained all of the watter, the catch basket full of parts. What brand do I buy now? I don’t need a fire hazard I’m tired of the run around. ya try corporate scare tactics on me, I’m the one who leaves my purse in the shopping cart and just steps far enough away from it , I’ve been waiting for that person my whole life, I understand folks are a kinder gentler type in the Midwest, but here in Jersey we will sit back and smile and plan carefully don’t over react quickly. Take a few months to check out who is threatening you, may. Suggest ancestry and Facebook ? What we have here is a company that has no regard for our lives only their shareholders. Well a not to the share holders , Chances are you have a laundry room too. Don’t get mad, do your research . Share your research. If my unit is not replaced in one week . I will stay up nights and comb the net for every mistake the company has made , then I will see which CEO is related to other companies , this is not a game, I’m tired of being taken advantage of over and over again.

  • J Thom November 11, 2015

    Sign me freaking up ! Contact. Your friends at MIT. Enough of this . Contact me directly time for a focus group

  • Ana G November 30, 2015

    Tengo casi 3 años con lavadora de carga frontal samsung, terrible!! Justo al año, después de vencerse la garantía esta dejó de funcionar, se prende pero no activa ni el seguro de la puerta ni arranca a funcionar, en samsung me dijeron que estaba por fuera de la garantía y que llamara a un servicio tecnico, fueron reemplazaron la pieza de bloqueo automático y luego volvieron y dijeron que tocaba reemplazar la puerta porque tenía dañada una pieza, después de varios técnicos y diferentes conceptos al dia de hoy todavía sigue sin funcionar. Tengo otros equipos Samsung en mi casa, pero la lavadora ni el pésimo servicio de Samsung hace que no lo recomiende ni lo quiera seguir comprando.

  • Millie January 1, 2016

    I wish I had researched Samsung before i bought one. Bought a washer and dryer in 2012 from HHGregg with the 5 yr extended protection program.. First thing I discover was you could not put in two sets of king size sheets and have them clean, there was not enough water to get them all wet. Then the washer started to rush on the left side. The soap dispenser and bleach dispenser are all rusted along with hinge on left side of the door, but not the right side. Definitely looks like a fit and finish problem in production. When I had a repairman, the water level was good and rust is not covered because it is cosmetic. All ever got was the run around from Samsung and HHGregg. I wish I could post my pictures.

  • Monica January 19, 2016

    I totally agree with all of these claims. I found this bc the washer wont drain. Ive tried ever detergent to get rid of smell and dirt is left on the clothes even in a short wash. Definitely not like my parents speed queen that lasted decades

  • IZ March 6, 2016

    SAMSUNG WASHING MACHINE SHOULD RECALL TO FIX DRAIN PUMP WA456DRHDSU/AA

  • jan March 17, 2016

    You described the smell perfectly,I have tried every thing to get rid of that smell.What do the samsung people say about it? The machine is only one year old,i have the warrenty on it,but i guess it doesn!t help solve the problem.

  • jan March 17, 2016

    The washer smell is hurting the family,it smells like a dirty wet kitchen mop. I have try to use all the hints on the internet,nothing works.My washer is only a year old, i still have a warrenty on it ,but i guess it does not mean a thing to them.this is mold and is very dangerous to our health,thats why i have been sick for so long.I have been breathing in the rotten mold smell.Please help,thank you.

  • elle Jay April 4, 2016

    Hello all my fellow duped Samsung owners of washers and dryers. My washer spins so hard plastic parts are falling off the machine. I sent in photos of the washer and the handles they say are not on the side of the machine. They are designed there but mine have been knocked out and are on the floor, and the dryer does not dry. I had this brought into my home on 8-6-2015. I can not get a service person to repair either appliance. I did get a refund of the total price verbally with a ticket number. However I still need the washer refunded. I can not use this machine. I warned them it spins so violently that if the stacking kit breaks it could knock off the dryer and kill someone. I however have a app on my phone and record all important conversations. I was advised they will contact me in 48 hours to do what?? I hardly could understand him. The call center is not in the USA no problem but there was a communication barrier. I really feel after seeing this class action law suit I am going to try to return this to Home Depot. maybe they will return it if I buy another set with them. I am afraid to use the washer after today. My dryer is stacked on the top of the washer it is gas. Attached to a gas line. BOOOOMMM would go my house and Family. NOT GOOD!!!!! 48 Hours are they serious ?????? OMG I wish I would have known. My clothes stink, My house shakes, it eats clothes, 58 minutes should be 58 not 27, my dryer just does what ever the heck it wants to but never heats up much. I think the song it plays gets stuck and is secretly laughing at all of us Samsung owners. lol JK but really. I just want to wash my clothes. it isn’t right Samsung QUIT MAKING THEM!!!!

  • Debbie S May 6, 2016

    I have the Samsung front loader machine and dryer. I have had it with these machines! The smell of mold is atrocious! ( yes I do leave the door open, I have owned front loaders for about 8 years now and I have 3). This one is the worst!!! It rips apart my underwear and bras puts small holes in the bottom of my shirts! It has ripped apart my sheets! And yes I get the error message a lot! I am extremely disappointed with Samsung and will not ever recommend them to anyone

  • BFrat May 14, 2016

    My top load washer wasnt even a year old and had to be replaced by Samsung. The new top load vrt washer constantly has a mildew smell. It retains water in it, not where I put the clothes. I always leave the washer door open but it doesnt prevent the horrible odor! Ive ran the pure cycle, Ive used bleach or vinegar to try and get rid of the smell but nothing works. I think it is because water is always in the area that spins. If I were to manually spin my washer you can hear a ton of water in it! The water is always in the machine. I paid a lot of money for both the washer and dryer and I regret my purchase every day! I will never buy or recommend Samung products again! Their refrigerators are horrible too!

  • sr June 5, 2016

    SAMSUNG WF45H6300AG WASHER PURCHASED 2.27.16 REPLACED DRAIN PUMP 6.2.16 AFTER UNIT FLOODED AREA AND STOPPED TAKING IN WATER. REPAIR PEOPLE ORDERED PARTS AS SOON AS THEY HEARD WHAT HAPPENED; SEEMED ALMOST EXPECTED… 6.5.16 AREA FLOODED AGAIN. AWAITING CALL BACK FROM SAMSUNG.  MY MISTAKE IN BUYING SAMSUNG.  LOOKS LIKE THEY ALREADY HAD ONE CLASS ACTION SUIT WITH WASHERS.  DON’T BUY!!!!!!

  • Narelle June 5, 2016

    I’m in Australia and have had same problem with the smell, clothes not washed properly and am currently in my fourth month of being unwell and just diagnosed with COPD, also been battling a debilitating itch for many years however am now joining all the dots together and they are all pointing to my Samsung machine WF0754W7V!!! I will never purchase any Samsung product ever again and will go back to a top loading machine not a SAMSUNG though!

  • Robert T June 9, 2016

    I had bought Samsung products since the 90’s, DVD players, tv’s, phones, all great. So when it came time to get a new washer/dryer I had faith in them. MISTAKE! Top load model #WA400, absolute GARBAGE! Within 6 months had 2 drain motors installed, main board replaced, and for the last 6 months not one error free (dc) load. Machine is perfectly level, suspension rods are good, nobody knows whats wrong. All Samsung knows is that they won’t pay for it. I recently bought a new tv, phone for me and the wife and guess what? They are LG. They knew these designs were atrocious, defective and utter s**t. I, nor my family, will never purchase another Samsung product EVER! They wanted $600 to fix this clunker. Brilliant business strategy, assure that customer purchases competitors product.

  • Brad June 16, 2016

    Bought a top load washer in July of 2012. It worked for 2 years then the discharge hose snapped. I replaced it myself and then it snapped again 3 months later and so on about every 3 months a hose snapped or disconnected and flooded my basemen. A few days ago the whole discharge pump mounting bracket exploded and flooded my basement yet again. I never thought it was this much of a problem and knew it was out of warranty so never attempted to contact Samsung. Now I am washer less and Samsung refused to admit there was a problem when I called and said they had no recorded data of any issues with my washer model. Which obviously is a lie considering there are about 4 years worth of complaints on this page alone. I will never buy another Samsung product for the rest of my life!

  • Z June 23, 2016

    My washer and dryer are two years old and are giving me problems the washer leaks from time to time repair guys can seem to find the problem the dryer makes this terrible squeaking noise that got fixed and still is making the noise the warranty I bought for five years doesn’t seem to care and just want to basically screw me over and not fix my appliances they want me to pay out of pocket for the repair guys to come need help not happy with the appliances at all

  • Amber Wimberly June 29, 2016

    I own a Samsung frontload washer and it has been making a very loud noise supposedly it’s a VRT model and also has a terrible mold odor even when the door is been left open after each wash. I have paid out over $450 to maintenance and service my washer and trying natural remedies in between to maintain the cleanliness and it still has such a foul mold smell. Very dissatisfied with my Samsung washer!

  • Terry Weatherington July 25, 2016

    im not happy either,had the same problems sense day one, never own another one my wife and i hate both machines!

  • Robert August 7, 2016

    Bought samsung he top loader in 2013. Within 6 months had drain pump replaced twice. From day 1 machine was GARBAGE. Main board went out, dc error code, broken drum. No matter how much or little was put in to be washed it would never finish the spin cycle. Spin-stop-fill-spin-stop-refill-repeat till error. Samsung appliances are total GARBAGE, their customer service us total GARBAGE.

  • Casita August 8, 2016

    I have the Samsung VRT Stream front loader. We got the washer from Lowes. When I called for service because iwas NOT cleaning my clothing. The serviceman discovered the hot and cold was switched when Lowes installed it and suggested I use Tide “he” tablets. I showed him the tablets. I have owned Kenmore without problems using Tide, Cheer, Gain or All. This is by far the worst washer I have ever owned. If you are expecting clean clothing, do not waste your money. I am buying more white t-shirt than ever. You can’t wash them before wearing without the color looking aged. Husbands, buying the Samsung front loader maybe grounds for divorce.

  • Leona Smith August 18, 2016

    Having the same problem with the Samsung VRT top load machine not spinning all the water out of the clothes. It does the spin, fill, spin, fill for hours then the clothes are still wet. The timer goes from 12 minutes remaining to 17 minutes remaining and never spins all the water out of the clothes. It also leaks and makes noise. Machine was brought in 2013 and already has rust around the bleach reservoir. Inside the machine when the panel was taken off is nothing but plastic. What a waste of money. Last machine I had lasted 30 years with one repair which was less than a hundred dollars.

  • PETER HOBMAN August 21, 2016

    The drum of our five year old Samsung front loader WF210ANW/XAA started to wobble seriously and make noises while running. When I took it apart I found the aluminum support brace that connects the drum to the motor was so badly corroded only one of the three legs was still connected to the motor shaft, the others had completely corroded away! Even the dumbest first year engineer knows that you can’t mix aluminum and stainless steel in a wet environment, especially when electricity is involved. This is a very dangerous, poorly designed, piece of equipment that should never be on the showroom floor! I can furnish photo’s if necessary!

  • Linda Harkins September 18, 2016

    I bought a washer thru Blue Ribbon rental.It is a Samsung.It has always had a leakage when running.I has gotten worse and the error,DC comes on more frequently now.I had a repair guy check it and he said maybe I was putting too lg a load in so I made them smaller.I still does it.I am going to get a new one shortly and it won’t be a Samsung.It also doesn’t have an agitator and doesn’t clean good.

  • Sherri September 21, 2016

    We just replaced our 4 year old Samsung front loading washing machine. Repair man noted rubber torn from door seal needed to be replaced, musty moldy smell and I CLEANED it regularly and left the door open, the drum had warped from it spinning badly so it was cheaper to replace it rather than repair it! VERY unhappy as I’m disabled and husband is retired so we can’t afford this!

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