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Verizon Wireless Reaches $10M Class Action Settlement Over Fees

By Matt O’Donnell


Verizon WirelessVerizon Wireless has reached a $10 million class action lawsuit settlement over allegations it violated California law by charging consumers fixed fees for late charges and reconnections, regardless of how much their plans cost.

According to the Verizon Wireless class action lawsuit, Verizon customers were charged a fixed $5 late fee if they did not pay their bills on time and a $15 reconnect fee to begin service again. These fees were allegedly the same regardless of the monthly cost of the plan. The class action lawsuit alleges that California consumer protection laws make such flat fees illegal.

Under the proposed $10 million class action lawsuit settlement, Verizon has agreed to distribute funds to individuals who paid a $5 late fee between June 12, 2003 and July 20, 2012, or a $15 reconnect fee between December 1, 2004 and April 26, 2012.

Keep checking Top Class Actions for details on how to file a claim for the Verizon Wireless Fee Class Action Settlement as soon as the Settlement Administrator website is up.

In the meantime, you can read the class action lawsuit settlement agreement, filed in the U.S. District Court for the Northern District of California on May 25, at

The case is Joseph Ruwe, et al. v. Cellco Partnership d/b/a Verizon Wireless, U.S. District Court, Northern District of California, San Francisco Division.


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Updated June 14th, 2012


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Please note: Top Class Actions is not a settlement administrator or law firm. Top Class Actions is a legal news source that reports on class action lawsuits, class action settlements, drug injury lawsuits and product liability lawsuits. Top Class Actions does not process claims and we cannot advise you on the status of any class action settlement claim. You must contact the settlement administrator or your attorney for any updates regarding your claim status, claim form or questions about when payments are expected to be mailed out.



  • Anonymous June 18, 2012

    I have received notices for these

  • Anonymous June 19, 2012

    How can I join the class action?

    • sandra mason September 4, 2014

      336-553-8411 verizon and 3 more numbers

    • Robert brakefield December 31, 2015

      How do I join the class action lawsuit

  • Anonymous July 2, 2012

    We just got charged these $15 reconnect fees now (june 2012)!!!! Anythibg I can still do????

  • Anonymous July 18, 2012

    They want to charge me $5 per page to send me my past statements. How do I handle this?

  • Anonymous July 23, 2012

    what if you do not live in california? i live in north carolina and get charged these rates. if you are just one day late they suspend your service and charge you a fee per phone to reconnect.

  • Anonymous July 23, 2012

    i live in north carolina and get charged these rates. if you are just one day late they suspend your coverage and then apply the fees per phone on your account.

  • Anonymous August 8, 2012

    Verizon not only charges a late fee of 5$ every month before the dates of the service begins, they have told me that they don’t care if Fed-ex has a signature from Verizon for a phone I returned – they are charging me $350.00 for it, and told me if I dont pay I will be disconnected…and if I dont like it I can sue them, they don’t care. and if I go to or call the local verizon store they will just disconnect my service, which they did. I tried to get them to file a R.O., so that I could at least get them in front of a judge, but they won’t bite. any suggestions?

    • Judy December 20, 2013

      I don’t have a reply but do have a very similar situation and am receiving at least 5 calls per day to try to get me to pay up to Verizon Wireless for disconnection and early termination fees when Verizon Wireless caused the problems in the first place.

      This has been going on since May 2013 and I need some answers to get this proverbial monkey off my back. Please help. I will go into complete detail if asked. Thank you.

    • Devon Browning December 30, 2015

      I am glad people are doing something about this now! My husband and I switched from Verizon to another company and our final bill (including discontinue fee for two phones, data overages, etc.) was about $1,100. As you can imagine, we were furious!!

  • Anonymous August 16, 2012

    In May I open an a line for my computer then I have threeday for trial and canceled if it doesn’t work out. Then I
    return Item. But two month later I recieved a late billed that charge to my account one hundreds ninety two for the item that I have return in three days trials. They make me dispute it over the last couple years.

  • Anonymous August 18, 2012

    I’m waiting for the next one that targets false fees invoiced when you close your account with them to elect another service provider.

    I called Verizon to “manage timing” of the close of my account to return to Comcast and gained the date needed.

    Then I received a bill (after I was current at the time of closing the account)

    I called Verizon and they said, oh…we’ll credit you

    I then received a check for 147.00

    AFTER…they started billing me 114.00 for my phone bill advising oh, the phone fee wasn’t included and that date was different than ISP/Cable. Bunch of nonsense because I ordered all 3 services to be turned on and paid ongoing as a bundle package.

    That began mid February and just recently….after “several calls and collection agencies” that my invoice was reduced to “0”

    The are dirty scammers when it comes to closing your account and they did the same with my cell phone when I closed the account to move to T-Mobile. That was how I learned of their dirty tactics so I made it a point to fight the fees when I changed to Comcast

    Amazing…they are making money hand over fist on their so called fees based on noting but complex nonsense.

    Soon…you will see another class action lawsuit over their fees when you cancel their cable, ISP & phone services when organizing under the bundle package and I can’t wait!

    • Jean White December 2, 2014

      We cancelled Verizon and got another company. My husband paid off an early discontinue fee. We were done.
      Now are getting called from a collection agency for over $300.00. They asked the last 4 SS numbers and the ones they have are not ours but they will not give US any information. We continue to get collection calls. What do we do?

  • Anonymous August 18, 2012

    I have try to get the $5.00 dollars late fee resolve. but verizon just doesn’t care. I glad there is a claim against
    them,it’s about time !!!!

  • Anonymous August 19, 2012

    they rob u money anyways they send me wrong phones 3 times and that service its sucks i keep complainig they didint do anything they dont let me get out a tha 30 days and when i desconect that phone they charge me 1000 and i still recive that bill.

  • Anonymous August 21, 2012

    I was billed over and over $5.00 dollar late charge for a long time. and my acount was paid up.

  • Anonymous August 23, 2012

    May I ask why Verizon is the only cellular carrier that is in a class action lawsuit for this? I know for a fact T-Mobile charges a $5 late payment fee or a % if its less than $5. But the reconnection fee is $20/line?

  • Anonymous September 9, 2012

    I got charged 60 dollar (had four phones))re connection fee for about 8 times and a five dollar fee every month for about a year in a half. I finally stopped paying and was left with almost a 1,000 dollar bill at the end of my two year contract.

  • Anonymous September 14, 2012

    It’s called pay your damn bill on time people!! That’s how all bills work. Be responsible and stop trying to make a quick buck all because you can’t take care of your responsibilities. What happens when you pay your mortgage late? Late fees! And every single cell company does this. Not just Verizon. They have great coverage so you can’t sit here and say they don’t. Verizon sends you the bill with more than enough time for you to make sure that it’s paid. You have the power to avoid late and reconnection fees.

    • LegendsOfBatman December 22, 2014

      It’s called ILLEGAL in California.

    • Zing March 24, 2016

      I always love it when teen age minds try to be part of an adult conversation.

      • Zing March 24, 2016

        that was @Anonymous

        • Zing March 24, 2016

          OH, they are almost all anon, lol. The kiddie talking about paying your bills on time, as if the phone companies arent trying to rob everyone blind.

  • Anonymous September 26, 2012

    Honestly, this is RIDICULOUS!! I have paid soooo much in late fees, and I called to disconnect my services months ago! Turns out they were not disconnected and late fees were charged MONTHLY while I was still making payments!! This needs to stop. I JUST got off the phone with them, I was on the phone for over an hour, transferred to 3 people and they still gave me the run around!

  • Anonymous November 30, 2012

    This kind of things happen, because , somebody has to look very close how many companies like this take advantage of their mistakes , and nobody says none of this and we are the loosers.

  • Anonymous December 3, 2012

    I called to ask verizon about their cheaper plans and a lady put me on a plan that is $320.00 a month. I was paying $186.00 and didn’t want a higher bill. She said the cheapest plan was unlimited everything and i didn;t tell her to change it from my original plan which was $186.00, so now my phones are shut off because i can’t pay the bill. They also charged me a reconnect 2 times in July and August. They sent me a final bill of over a $1000.00. I can’t pay it. Any suggestions on what to do about this nightmare?

  • Caleb Brown January 4, 2013

    My phone service is through ATNT because I have had dissatisfactory service with Verizon in the past. My problem is the Verizon landline and high speed internet. I called a service tech to my home to fix a problem that was admittedly, by them, on their side of the phone lines. I was to be charged nothing for this service .Long story made short, my bill is over 7 times higher than agreed upon after all the charges. I think I will just find another provider and save some money until I can get through to Verizon’s customer service, (unlikely) or they call me to ask why I have not paid this outrageous bill (most certainly). I really just want to automate my own phone so that they have to speak to a computer for 30 minutes before being told I’m busy, call back later.

  • Al Rende January 5, 2013

    A supervisor at Verizon suggested I remedy my issues by joining a class action suit against verizon. Where do I sign on

  • Bahluol January 7, 2013

    My son had his phone stolen and we went to get a new one and for 2 yrs for some reason verizon charged me 10 dollars a month for my son’s stolen phone. It was very frustrating because they used the excuse that i have to pay for the stolen phone because it was part of our contract even though I got my son another phone.

  • Angie January 13, 2013

    To #9 and 16. I too had 4 lines with Verizon,I let my lines run out,didnt use the phones at all,I went to a whole new company,and still they charged me a total of $620 for line usages etc. really,I told them I wasnt going to use the phones,they said to just shut the phone down and pay the line fees til they run out,We did that,and they over charged,they wont let it go,we need a class action for over charges

  • david February 1, 2013

    wow. this is dumb. smh. at&t charges $5 late fees and $40 restoral fees. they are way worse. verizon charges less than any of the carriers and someone sues over it and won? wow. simply wow.

  • Regina February 1, 2013

    When is pay day!

  • Kathie February 17, 2013

    I am with you Regina…when will “WE” be compensated from the settlement with Verizon?

  • Alfredo Texaca February 24, 2013

    Has anyone collected any information on suits against Verizon Wireless?? How about in the State of Texas, they are constantly changed there “TOS” and User Agreement… If its a contract, then a party to the contract has to be given proper notice. This required is Never accomplished.

    They changed my plan when my 2003 Nokia phone died, I had Assurion Insurance, they replaced with a LG chocolate smartphone. What they failed to mention, that this phone required a more “Expensive” smart phone plan, and there idiots employees at their store front store, are morons, they don’t understant Contracts, or the legal process, they are pretty much Drones..
    I need caselaw from Texas… Thank you.

  • Alfredo Texaca February 25, 2013

    Has anyone collected any information on suits against Verizon Wireless, like in the State of Texas.

    Verizon is constantly changed there “TOS” and User Agreement…and If its a “contract” as they state, and if you are a party to the contract, then you have to be given proper notice. This requirement is Never accomplished.

    They changed my plan when my 2003 Nokia phone died, I had Assurion Insurance, they replaced with a LG chocolate smartphone. What they failed to mention, that this phone required a more “Expensive” smart phone plan, I don’t understand how they can do?

    And there idiots employees at their store front store, are morons, they don’t understant Contracts, or the legal process, they are pretty much Drones..
    I need caselaw from Texas… Thank you.

  • melissa March 5, 2013

    How do I join in on this lawsuit? I never received any info from Verizon and I think this applies to me as well… is it a re-imburse for the $15- per line? I have 5 lines

  • Karen March 10, 2013

    What good is a class action suit if they continue to change the $5 fee?

  • linda April 30, 2013

    ya when is payday!!!!!!!!!

  • Kameel June 12, 2013


  • Jarvis Heyward June 18, 2013

    Verizon is a rip off. I was a loyal customer for about ten years until I said enough is enough. I received an outrageous bill an their explanation was “I didn’t have a text message plan”. After talking with customer service who gave me the run around I said the hell with it an switched providers.

  • Angel June 19, 2013


  • kathie August 19, 2013

    I understand that Verizon’s appeal was denied. It has been months since the ruling and I haven’t heard anything since.The last newsletter stated $21M not $10M. Has anyone else? Calling them is turning out to be a joke. Their not even responding to emails anymore. I’m sure the lawyers have received their payments. So, was this just a scam?

  • Angel September 12, 2013


  • ANGEL September 28, 2013


  • DM8296 September 29, 2013

    I just received my check in the amount of $103.97…..woot woot!!!!

  • Bv September 29, 2013

    How do I find out if I was issued a check?

  • liz October 3, 2013

    Just got my check in the amount of $153.00! Although I’m sure I’ve paid more in late fees LOL

  • Matthew Dievendorf October 9, 2013

    I called verizon later in august 2013 and told them to cancel my service september 9th 2013 and was told by them that the phone was no longer in service after that day. So when i got to korea i noticed that i was able to make phone calls through video chat as along as i was able to be in an active connection. I thought that It was free because i was using wifi. I used the video chat for about a month so i could see my wife and kids. So yesterday i Logged into my account and found out that I have a $3725.48 charge to my account. I called them to see why there is 3725.48 charged to my account, they told me its because i was using my phone. Does anyone think this is wrong for verizon to be charging me so much?

  • Shawn October 9, 2013

    I got a post card telling me to file a claim – yeah I was charged over $1600 in the time frame. Now the settlement administrator says my name wasn’t in those sent by Verizon??? I would think they had court ordered their records and I must be on there but they say I don’t have anything coming?? What the heck is that all about anyone know how I can get what I have coming?? HELP

  • Chris October 9, 2013


    I’m interested in knowing if Verizon is still allow to collect late fee charges in California after this settlement? Apparently, Verizon still charges late fee in California.


  • Penny October 15, 2013

    My phone bill seems to go up every month. I always pay on time and feel I’m getting ripped. I was grand fathered into data but if I upgrade I loose it.. I don’t understand. There customer service is the worst. Once in awhile I get someone pleasant. U can talk to 3 different persons and get 3 different answers about the same question. The only reason I stay is they’re service. I’ve had good luck with prepaid in the past and may just go back to it. Unsure. Not happy customer.

  • Peter Long Island June 16, 2014

    Problem cell phone companies:
    Verizon – the left hand doesn’t know what the right hand is doing… sometimes evil
    Sprint – Pure Evil
    T-Mobile – Evil squared

  • Ron Boles June 24, 2014

    Recently, while residing in the State of Maryland (came to this state, by way of Texas), I received notice of the bill on a Family Plan. The amount stated on the invoice is $400.00. Typically, $100.00-$120.00 is charged to the account. Albeit, I was charged a significant amount of that bill because of calls made to a number out of Minnesota. However, the number that I was calling is to someone that resides in the state of Maryland (just like myself), but the person lives 30 minutes away with a Minnesota area code. I will be pulling cell phone and cell tower records in effort to vindicate myself from this incredible disposition. Its impossible, and moreover implausible to suggest that I pay a fee for a service that I live in for that amount….I’m open to suggestions while I take this matter up with the appropriate division of the FCC.


  • Trini July 3, 2014

    What do you do when this problem is still happening? Please help!!

  • Robert January 8, 2015

    My Issue is I received a Verizon router to replace a defective one. Returned the new one as my original router was fine. Shipped back to Verizon via UPS, have documentation and Tracking Info. Verizon has been denying that they received the returned router even though UPS shows that it was shipped back to Verizon. This all started back in September 2014. Have tried several times to resolve this with Verizon Reps with no satisfaction. They just do not care, they just want to charge me anyway. VERIZON SUCKS.

  • Linda Blankenship August 12, 2015

    I was overcharged by Verizon for years! I would like to be included in the lawsuit also.

  • Theresa December 30, 2015

    I agree that Verizon is a huge rip off. At one time I thought that they were the best until I bought a new laptop and had an internet plan with them. I started getting charges on the internet that I did not do. I was never told how to lock the broad band or what ever it is called and then some one started using my internet. I was charged for someone else downloading videos and movies that I had no idea of. Only my husband and I had access to the internet from our laptop. we never had anyone else using it. Next thing we knew my bill started going up and up. Finally I had a bill of over $1,000 which is refused to pay especially when my monthly bill was never over 60. They started adding all kinds of fees to my account that I cannot and will not pay.

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