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HughesNet Satellite Internet Class Action Settlement

By Mike Holter

 

HughesNet settlementHughes Communications has reached a class action lawsuit settlement that will provide either $5 or $40 cash to certain former HughesNet satellite internet subscribers.
 
The HughesNet settlement will resolve a class action lawsuit, entitled Walter v. Hughes Communications, that alleges Hughes misrepresented the actual speed of its HughesNet internet service, unjustly cut off customers from their Internet for violating the company’s “Fair Access Policy,” and charged improper Early Termination Fees.
 
Class Members of the HughesNet class action settlement include everyone in the U.S. who, at any time from May 15, 2005 to March 2, 2012, subscribed to any of the following Hughes Consumer Service Plans: Home, Pro, Pro Plus, Small Office, Business Internet, Elite, ElitePlus, ElitePremium, Basic, Power 150 and Power 200.
 
As part of the class action lawsuit settlement, Hughes has agreed to make cash payments to eligible Class Members who submit a valid claim form postmarked no later than September 28, 2012. Claim forms can be downloaded or submitted online at www.SatelliteInternetSettlement.com.
 
Class Members who paid an Early Termination Fee before December 6, 2010 will get $40 from the class action settlement, while Class Members who were no longer a Hughes Consumer Plan subscriber as of March 2, 2012 and did not pay an ETF before December 6, 2010 will receive $5.
 
Claim forms and more information on your rights in the HughesNet Satellite Internet Class Action Lawsuit Settlement can be found at www.SatelliteInternetSettlement.com.
 
Detailed instructions on how to file a claim for the HughesNet settlement can be found in our Open Lawsuit Settlements section. 

 

 

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Updated July 20th, 2012

 

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17 Comments

  • Anonymous May 16, 2012

    they lied to me too!!!!!!!

  • Anonymous May 18, 2012

    It’s funny how Hugesnet is able to slip out of this with a slap on the wrist, oh but all the lawyers made out on it. But it was decided that a settlement should be reached (so hugesnet could continue to rob people of there hard earned money!). I suspect the judge to be a crock as well, seeing as he does not have to live from pay check to pay check! Nor does he have to wait five minutes for a single Email to open, but he let huges net still charge people for early termination fees for what? and people wonder why this country is a mess with no money, oh but that judge is living large out in Cali. I’ll bet he/she has horses we pay for……. If he/she losses everything,see how they get by living hand to mouth!

  • Anonymous May 19, 2012

    I love the fact that I got a letter from a collection agency on behalf of Hughes Net before I could return the equipment and pay the final bill of nearly $1000 for terminating early because the service was slower than dial up if it even worked. Just another example of the rich getting richer and oh well to everybody else.

  • Anonymous May 20, 2012

    I do not believe a business such as Hughes.net is allow to do business. The customer services is bad, the equipment installation is worst, but the internet Service is the worst. To claim better than dial up..I had dial up…and it was faster.
    That time I had hughes.net was the worst internet service i have ever had…I would rather not have internet than ever use Hughes.net ever again. I believe Hughes.net charges such a high early termination fee is due to Hughes.net their services is the bad and consumer’s get so frustrated change internet service, but the good thing is the word is getting out…Hughes.net is the worst..

  • Anonymous May 21, 2012

    I agree with Juan 100%. I had Hughes.net. And my account is on hold tell july. They had said free installation. And then i had moved. And have there service for one year. It cost me a seervice fee. And an extra $ 125.00 just for haveing to put in on a pole. And it would take hours, if not all day.
    To update something. I changed to wildblue. No one had told me about the money one would have to spend To make my Hughes.net to run faster. So at this time i have suspended my accout with Hughes.net for 6 mounths. I have no intentions of going back to hughes,net. So I will have to pay a early termiation fee. This is one of the biggest scams I have ever seen ! Im just hopeing to get out of this contract. With as low cost as posable. God speed in bring AT&T to the rule arias.

  • Anonymous May 21, 2012

    I also have Hughes Net. The reason I used them is because I live 6 miles out of town and there was no other service available except dial up and I didn’t want that. I was told that the internet service through Hughes Net was fast. They lied and I have had nothing but trouble and internet service that is slower than a turtle. I can fix me a cup of coffee and my internet still isn’t ready to use. I called to cancel because I am now with Verizon for all my services. It is amazing how fast the internet is. I am going to cancel my service next month and they will never get another penny from us. I disconnected the Hughes Net equipment and I am enjoying Verizon Internet Speed!!!!

  • Anonymous May 22, 2012

    I feel bad for all of the Hughes Net customers. I lucked out and didn’t subscribe to them simply because when I was chatting with a customer service representative, I asked him, “how can you guarantee me a higher download speed without first letting me try it out?” He didn’t quite understand the question, so I put it simpler, “Do you offer some kind of free trial to see how fast the speed is?”, and he said no. So with that, I said I’ll stick with dial up. I’m glad I made that decision, and I hope that the ones who fell for the lame service get justice of some kind.

  • Anonymous June 24, 2012

    It is funny with all the mis-information here. I have been with HN for 3 years now, they DO offer a “trial” phase, the first 30 days, cancel then and all you had to pay was the month of service and the install fee. No cancellation fees.

    Second, HN is the ONLY wireless service aside from a WISP(which those are very rare) that offers potentially unlimited downloads. It is idiot customers that don’t understand laws of physics, nor how technology works that gives HN a bad name.

  • Anonymous June 24, 2012

    Oh, just to bring up something else. I have never heard of a contract NOT having an early termination fee. AT&T has had them, every cable and DSL provider as well. I feel this lawsuit includes nothing but people who feel they are entitled to the whole world.

  • Anonymous November 16, 2012

    It is strange that when they settled it was not even a fair settlement. Early termination fees are $300.00 and they give you $40.00 if you paid the $300.00. What kind of crap is that? And then you call them up and the people on the other end of the phone are not located in this country. I am not paying their f%^$#@n termination fee. They did not deliver what they promised.

  • Anonymous December 1, 2012

    could we all contact our state representatives or the attorney general .. corrosive probably works for hughes net. I feel I am entitled to a service I pay for monthly ,,,, not the whole world. Let’s give corrosvie hughes internet service for his home. LOL

  • Melissa Mudd January 14, 2013

    Hughes net is a joke and a scam. I was told at the time of installation that their service would offer gaming, videos and internet. WRONG! Now to cancel is $400.00! I have cancelled and til my dying day will not pay them another penny. I have even cancelled my bank account and once it gets to collections I will dispute that as well. BEWARE OF HUGHES NET and their lies!

  • katkuk January 25, 2013

    billing cycle ended the 8th canceled the 15th they wanted to charge me for the WHOLE month! can hughes net say PRO-RATION ! apparently not. had a heck of a time getting them to do it. I told them you cannot charge some one for services they did not use. I am so glad our contract was up. they have not been honest with us from the start! WE HATE HUGHES NET….hello att your slowest dsl is faster. will be facebooking this too!

  • Lance February 6, 2013

    Thay lie to me and I thay cut me off I’m puting law sit I was pay 65.00 mo and I ony have thim for a year I have he’ll

  • Cathy March 6, 2013

    I beg to differ Corrosive. There is, of course, the trial period. I contacted HN repeatedly during this time regarding issues I was having. Slowness, disconnects, etc. My bad that I took their explanations to be sensible and true. Nothing got better, but after the 30 days I was locked in. 1.5 years later I was so fed up with the horrid service, physics or no, that I ordered another service and gladly paid both for 6 months in order to have decent service and avoid my early termination fee. Funny, physics hasn’t prevented my new provider from meeting my needs and exceeding my expectations. Yes many contracts have an early termination fee. Yep, that was more than the fee, but the principal matters here. We have become immune to ETFs in many cases. None of that makes them right. I am in management in the insurance industry in California. Many companies have early termination fees in our state. Mine does not. Why? Because we honor our promises and as a result have so small a percentage of new customers that leave us that the cost we suffer establishing new customers does not cause us issue. I am always proud to announce this to our new customers. I would love to see more service organizations give up the ETFs and actually just start earning their customers loyalty. Novel concept eh? Not something I would recommend to HughesNet however since their service is horrible, both the internet and the customer service. Probably my favorite part of my interaction with HughesNet was when I finally reached February 28, 2013 and could cancel without a fee, and called them to do so, they all of a sudden loved me. Had never loved me before. Had not been willing to do one thing for me. But once I hit that date, there were all kinds of things that could be done for me……for free. Really? Gotta go, looking for the next place I can bad mouth HughesNet. It’s a big world and I am entitled to spread the love through every opportunity available. Have a great, HughesNet free, day. I will.

  • Julie K May 1, 2013

    We got our $5. settlement check 2 weeks ago and cashed it. The bank returned the check for Insufficient Funds!!!

  • Dana August 13, 2013

    Do not fall for any of their lies. I cancelled service after 4 yrs(couldnt get anything else where I live) in June. Here it is August and they have their equipment back but are still billing me! Got a letter from collection office today for $600. I have called them but always get put on hold and then never answered again. This company has major issues!!! Should be shut down!!!!!!!!!!!

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