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Verizon Landline Third-Party Billing Class Action Settlement

By Kimberly Mirando

 

Verizon
 
Verizon has reached a class action lawsuit settlement over allegations it illegally billed landline phone customers for third-party charges. If you were billed for one of these charges, you may be entitled to either a $40 flat payment or a 100% refund of the unauthorized charges you paid.

The Verizon third-party billing settlement will resolve a class action lawsuit, entitled Moore, et al. v. Verizon, et al., alleging that Verizon billed its landline customers for charges from third-party companies that were not authorized by the customer (a practice known as “cramming”), in violation of federal and state law.

Verizon denies any wrongdoing, but has agreed to settle the class action lawsuit to avoid ongoing litigation.

The Verizon third-party billing class action lawsuit settlement covers all Verizon landline customers nationwide (including individuals, businesses and local governmental entities) who were billed for third-party charges from April 27, 2005 through February 28, 2012.

Class Members will be able to recover 100% of all money they paid in unauthorized third-party charges during that period by submitting a “Full Payment Claim” or recover a refund of $40 by submitting a “Flat Payment Claim.” Both forms will be available at www.verizonthirdpartybillingsettlement.com and must be submitted by November 15, 2012. There is no dollar cap on the monetary recovery to be paid under the Settlement.
 
Some Settlement Class Members may have a claim for hundreds or thousands of dollars in refunds from the Verizon third-party billing class action settlement. That’s why it’s important that Verizon landline customers take advantage of one of the benefits available to them under the class action lawsuit settlement, which provides a free summary of all third-party charges they incurred. You can request this summery here or by calling the Settlement Administrator at (877) 772-6219.

Claim forms and more information on your rights in the Verizon Landline Third-Party Billing Class Action Lawsuit Settlement can be found at www.verizonthirdpartybillingsettlement.com. You can also find detailed instructions for how to file a claim in our Open Lawsuit Settlements section.

 

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Updated January 24th, 2013

 

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102 Comments

  • Anonymous May 3, 2012

    How do I know how much I was charged for this billing?

  • Anonymous May 5, 2012

    oh,oh this was since 2005 noooh…?how do I know what to do.

  • Anonymous May 5, 2012

    I want my money, and i want it now
    and don’t forget to add 30% of interest

  • Anonymous May 5, 2012

    how much money is due to me

  • Anonymous May 5, 2012

    I hope it is enough for dinner

  • Anonymous May 5, 2012

    I really want my money back!

  • Anonymous May 5, 2012

    i dont know what third party charges are but if it was billed to me i do want the money back

  • Anonymous May 6, 2012

    So how do you get the answers to the question of what is a third party charge? If I’m due money how do I get it?

  • Anonymous May 6, 2012

    I remember paying high monthly bills and couldn’t figure it out.

  • Anonymous May 6, 2012

    I had a 3rd party charge to my Verizon bill knowingly because it was my internet service provider. They would charge 39 dollars a month for 2.8mbps. It would come up on my bill as 3rd party charges. I knew what they were and would pay it cause I know how to read my bill. But since so many people have been charged things they weren’t aware of I think I should jump on the bandwagon and try to get a refund. I’ve been paying for this internet as a 3rd party for a year and half now so that would be a refund of around 700 dollars is that fair to request?

  • Anonymous May 7, 2012

    What supporting document do I load/

  • Anonymous May 7, 2012

    this is great a nother big company screwing custamers out off alot of money .they should pay pay back all the money

  • Anonymous May 7, 2012

    If you have money coming back you will receive a card about the suit in the mail like I did today. Their website tells you how to find out how much you paid so you know whether to file for the short form ($40.00) or the longer form for a higher cash payment. You must have the card because there is a pin number on it that must be listed on your claim. Hope this helps.

  • Anonymous May 7, 2012

    If verizon made a mistake about thirdparty billing i expect to get a reinbursement from verizon

  • Anonymous May 7, 2012

    how do u find out how much money you is getting back ??

  • Anonymous May 7, 2012

    i have all my bills for 2005 to 2012 it looks like my kids and i will be going over every one.

  • Anonymous May 8, 2012

    If you want to find you how much you’re owed, go to the link above and enter your name and address and it will be mailed to you.

  • Anonymous May 8, 2012

    all of the huge companies in u.s.a. constantly screw the working class take bailouts and hide in tax shelters so unless we want to live without cell phones computers or cable tv we just need to bend over and accept it

  • Anonymous May 8, 2012

    And i bet that third party company was MCI…..

  • Anonymous May 8, 2012

    Where do I get a claim form??

  • Anonymous May 8, 2012

    If I’m owed over $40.00, why should I accept only $40.00. I don’t think so. Give me what Verizon took from me!

  • Anonymous May 8, 2012

    read the instructions, it tells you what you need to do, you can opt for a one time payment of $40.00 or if you would like your full payment, you have to download the form or call the number to request a paper form in the mail, fill out the form and mail it back, at that point, they will do what they need to do on their end and respond back to you. thats what i get from it anyway. But who knows how much is due to you if any at all??? im not sure, but im sure there is a way they can research your billing statments to find a dollar amount.

  • Anonymous May 8, 2012

    go this site / it will mail u info whats best for you

    https://www.verizonthirdpartybillingsettlement.com/(S(zpdj5gbwljzo1mvkb4qhozme))/Default.aspx

  • Anonymous May 8, 2012

    I want all my money back owed to me—these big companies are freaking rip offs & it should be paid back w/interest —–

  • Anonymous May 9, 2012

    I got the card in the mail today…immediately requested the info for a full payment…why should anyone accept only $40…for almost 6 years being charged that comes to about .55 cents a month…the charges have had to be higher than that…I WANT THE MONEY BACK AND ALL OF IT !!

  • Anonymous May 9, 2012

    They are the worst company I have ever dealt with in my life! Every month calling and getting nowhere…Hopefully this will be a welcome relief for the exhorbedent amounts of money I had to pay them over the years. They would always tell me, that’s not our dept., that’s the cell phone side of the co., or that’s not our dept., it’s the landline side of the company. We do not work together, so you will have call them directly., etc. I would never ever recommend that company to anyone!

  • Anonymous May 9, 2012

    They have added extra charges to my bill several times. I check my bill faithfully every month because of this. They always give me credit for what they tried to rip off.
    I WANT MY MONEY BACK NOW!!! and with interest.
    I’m shopping for a new provider now.Berliet onsapb

  • Anonymous May 9, 2012

    where did I find out how much money

  • Anonymous May 9, 2012

    its my money!!!!!!!!and I want it now…….!!!!!

  • Anonymous May 10, 2012

    Give me my money back beach !

  • Anonymous May 10, 2012

    I dont wanna wait, but if thats what I have to do then its done because I want whats owed to me. “”ITS MY MONEY AND I NEED IT NOW”

  • Anonymous May 10, 2012

    I totally agree with all comments. I had a charge from Verizon, refused to pay it, now it is on my credit rating! Not only do they owe all us all money, they tarnished my good credit rating!

  • Anonymous May 11, 2012

    Yes, I would like my money!

  • Anonymous May 11, 2012

    Yes, I would like my money!

  • Anonymous May 11, 2012

    How do I get my money.

  • Anonymous May 11, 2012

    i would like too know how much money im getting back

  • Anonymous May 11, 2012

    yes , i would like back owe too me .

  • Anonymous May 11, 2012

    yes i would like my money back that is owed too me thanks

  • Anonymous May 11, 2012

    OF COURSE!!!! its my money! and I want it now.

  • Anonymous May 11, 2012

    I was in a dispute with verizon and they said charges were increased and had been for a while without our permission! So money back wiould be good!

  • Anonymous May 15, 2012

    5/15/2012 i was charges for land and inter net 4’2 it was all got and that blassing fast

  • Anonymous May 15, 2012

    THEY KNOW WHO THEY HAVE CHEATED, THEY SHOULD JUST GIVE BACK THE MONEY! WHY DO WE HAVE TO JUMP THROUGH HOOPS TO GET OUR MONEY BACK?

  • Anonymous May 16, 2012

    I remember paying huge amount on my telephone bill. That’s crazy!!! I am hoping to get more money back.

  • Anonymous May 21, 2012

    no comment

  • Anonymous May 22, 2012

    I am a bit confused about this judgement. I did get a Class Action Settement notice. By getting such dose that mean I am getting a refund. Perhaps, so one can share that information with me. I have always paid my way…would be nice to get afew dollers back.

  • Anonymous May 22, 2012

    How can I tell what my refund will be?

  • Anonymous May 22, 2012

    why don’t they say what are rebate will be?

  • Anonymous May 22, 2012

    how can we tell what are rebate will be. verizon.should know.

  • Anonymous May 23, 2012

    ATT: Settlement Administrator

    Please mail my Summary of Charges & Claim form for the VerizonClassActionSettlement to:
    Robert M. Martinez
    130 South 3rd Street Apt:1007
    Harrisburg, PA. 17101
    NOTE: PIN# Upon Official Request

  • Anonymous May 24, 2012

    So are they going to refund me the money that I had to pay to put a “cramming” block on my line after I finally discovered the charges!?? Since they seemed to feel this was totally legal, and that it was my responsibility!?? What a bunch of incompetent idiots!! I will never use Verizon again!

  • Anonymous May 24, 2012

    You should have gotten a post card in the mail with a pin number on it. There are directions on that post card to get a free summary of all charges. DO NOT throw that card away!! There is a PIN number on the bottom of it that you NEED to have to get your summary AND claim form!!

  • Anonymous May 24, 2012

    I always felt that i was being overcharged and always inquired about it and was always told no we bill a month in advance for something that i haven’t used yet

  • Anonymous May 24, 2012

    I have been with the company for more than 35 years, so if they owe me I want 100 percent back.

  • Anonymous May 31, 2012

    Wow I thought I was the only one. Good luck everyone.

  • Anonymous June 1, 2012

    Yes I second that, good luck with receiving a refund before 2050.

  • Anonymous June 3, 2012

    Yes, I too would like my money back. If these big
    companies were more honest up front none
    of these class action suits would be necessary.

    w

  • Anonymous June 4, 2012

    I tried submitting online but am not sure it was received. I thwn called the 1-877 # and was unable to complete saying the phone#. This has not been a customer friendly process.

  • Anonymous June 9, 2012

    I WOULD LOVE TO GET MY MONEY. VERIZON HAS OVER CHARGE ME FOR YEARS. AND ALWAYS HAS A EXCUSE FOR IT. THEY OWE ME FOR HOUSE PHONE, CELL AND THE INTERNET. THEYWAY OVER PRICE ME I WANT EVERY BIT THATS OWE TO ME. I AM BROKE AND IN CREDIT BUREAU CAUSE OF THEM.

  • Anonymous June 11, 2012

    I have tried 2 times to get a free copy of my third party charges. I have done this on line and by telephone. It has been 2 months and I still have not received my free copy. Whats up with that? Also how do I make a 3rd attempt?

  • Anonymous June 12, 2012

    i want all that is do to me now. how long will it take before i get my money?

  • Anonymous June 12, 2012

    i just want my money back whit 30% interest.

  • Anonymous June 13, 2012

    I lost the postcard that said I would get $40 back or more if I cold prove more was coming to me. I also noted that you need a pin number. Well since I know longer have the postcard (it looked like junk mail and someone at my home threw it out), I’d like you to send me another one. I’d also like all my statements reviewed by Verizon. If not I want them to send me all my statements and tell me how to find the figures I should not have been paying. I want them to come up with an accurate amount, that’s only fair.

  • Anonymous June 17, 2012

    Finally they got caught. The entire company and its subsidiaries should be investigated as they cheat wherever they can get away with it. I have never had the same bill two months in a row and it is always higher.They are as crooked as any thief on the street only worse. They
    pry on unknowing individuals. The poor, the illiterate as well as the prosperous who don’t have time for mundane things like a few extra pennies.

  • Anonymous June 18, 2012

    I requested a summary of charges at least a month ago. I have received nothing. Just made a second request for these charges.

  • Anonymous June 22, 2012

    I would like a SUMMARY of THIRD-PARTY CHARGES.
    I want to know if I’m due any overcharges return.

  • Anonymous June 25, 2012

    I ‘M VERY MAD, VERIZON OVER CHARGE ME FOR YEARS, 2 YEARS AGO AFTER CALLING THEM MANY TIMES THEY GAVE ME A CREDIT OF $138 DLRS, THAT THEY HAVE BEEN DEDUCTING MONTH TO MONTH FOR THE SERVICE, LIKE AROUND A YEAR LATER, THEY SEND ME A LETTER TO PAY THE 138 DLRS AFTER THAT THEY SEND ME TO COLLECTION, AND NOW ITS MORE MONEY, TWO MONTHS AGO I FINALLY CANCELLED THE SERVICE..

  • Anonymous June 28, 2012

    I would like to know if I qualify for this settlement

  • Anonymous July 4, 2012

    Reading these comments I have realized that the majority of people that are posting here are completely ignorant. The article TELLS YOU HOW find out how much you’re owed, But obviously you stopped reading right after the mention of money you MAY be owed. The guy who said that he wants his internet payments refunded was the stupidest one here. Most of you don’t even know what third party charges are, yet you sign your name to a contract and pay your bill for years. Another person said if you want internet and cells etc. you have to bend over and take the corruption up your keester. Say WHAT?! There in lies the problem in this world…a little bit of corruption has to be tolerated…Let me guess you all watch Swamp people alligator snuff films and know all of the charactors names.

  • Anonymous July 6, 2012

    Thank God!!!!

  • Anonymous July 14, 2012

    Like Rhonda, I made 2 requests to verizon for my 3rd party charges but I have yet to receive so much as an acknowledgement from them. I’m wondering if this is a delay tactic on Verizon’s part until the deadline date so that customers will either rush and request the $40 flat fee (even though they may be entitled to a higher refund) or miss the dealine altogether. I know for a fact they have allowed cramming on my bill because I havbe questioned ALL of those mysterious charges on my phone bill but the explainations were mind boggling, to say the least, but I did get them to stop one of the charges (probably the cramming) and now that I have a clearer understanding of just what they were doing, I, like all the others, with the exception of maybe one, (and you know who you are) want retroactive reimbursement of every penny of these illegal charges. Has anyone out there been successful in getting a response from verizon regarding the total amount of these charges? Thanks so much!

  • Anonymous July 16, 2012

    Like some of you I too have requested the the summary of the 3rd party charged twice now and still have not gotten anything!!! I’m getting a little angry over this. Has anyone Requested this and received it?
    Thanks

  • Anonymous July 18, 2012

    This settlement run through February 28, 2012. What about the time from then till now (July)!! It was on my bill during that time!!

  • Anonymous July 28, 2012

    Hi! I wanted you to know, that I never recieved a claim form to fill out for thee money that is owed to me from verizon. I keep emailing you’ll and no one is getting back to me. My phone number is ( 609 ) 254-7011. that’s my new phone number. You can also reach me at ( 609 ) 471-0878. My address is 4216 Arborwood Sec 3 Lindenwold, NJ 08021. Please, do get back to me as soon as possible. I’m trying to get my claim form in before the deadline. I have been contacting you’ll since you’ll sent me the settlement card in the mail. I do thnak you for your time qand help in this matter. Ms. Felicia Colon

  • Anonymous July 30, 2012

    I got 2 postcards,1 for me &1 for my husband.Who is now deceased. Does that mean I get 2 refunds. If we get a refund,at all. This thing is going to drag out for who knows how long. If we get a refund at all. 10 mil. isnt going to go far with all the customers Verizon has. Maybe we will get 50 cents.ha ha ha !!!!!

  • Anonymous August 4, 2012

    Waiting

  • Anonymous August 4, 2012

    I sent for a summary of my third party charges, and they said I eould have an answer in 2 weeks, but it has been over a month. Please tell what I am intitled too. Thank You

  • Anonymous August 7, 2012

    I sing in in may of 2012, I hope I get some money, Im in need of it.
    Thank You
    GOD Bless

  • Anonymous August 14, 2012

    received my “Summary of Third-Party Changes” from Verizon, approx. 6 weeks after requesting. Good Luck

  • Anonymous August 20, 2012

    I have sent the email (ClassAction said to do this)asking for a copy of all my bills from 2005 to present in order for me to see how much these charges were each month. I haven’t received anything yet since sending the email Aug 13th. I will wait a couple more days to see if I get this email, if not then I’ll have to call. I know they owe me a lot. And I believe they don’t want to pay. Cause it’s so much easier to ask for the $40.00 payment then it is to get the whole amount owed.

  • Anonymous August 21, 2012

    please send a copy of my unauthorized charges.

  • Anonymous September 13, 2012

    Verizon’s corruption goes beyond 3rd party billing. Cancel your service and the charges keep coming. Show proof and they turn the billing over to a collection agency. You can help stop this by filing a complaint with the Federal Trade Commission and your state’s Attorney General, Consumer Protection Division.

  • Anonymous October 23, 2012

    TRULY 100% verizon riff off a senio citizen like my mom after i complained the costomer service,then to the manager long time ago.
    yes they charge from the third party when my mom call to vietnam by her phone card by using land life basic phone service for low income people paied 5 dollars per month.O.phone card already paid for itself,why she pay aroud 50 dollars more.And the connector oprator tried it longer time,so they charge for what called connection fee..I DONT NEED MONEY.I ONLY THANK TO AMERCAN JUSTICS FOR MAKING THOSE BIG SUCKER COMPANY RIFF OUR TAX DOLLARS WHILE WE DONT KNOW WHERE TO SEEK HELP .THANK.JIM 714-383-7919 THIS PHONE NUMBER STLL BE RIFFED OFF TOO.

  • Anonymous December 4, 2012

    YES FINALLY SOMEONE HAS THEM PAYING BILLS,YEA I HAVE BEEN A VICTIM OF SEVERAL BILLING DISPUTES LIKE WEB-FEES PROTECTION THEY DID’T ARNOR, BUSINESS ACCOUNTS WITH SOMEONE ELSE NAME ON MY BILL, ONECE I RECIEVED PAYMENTS FOR INTERNET SERVICE I NEVER HAD WITHOUT AN COMPUTER IN THE HOME AN LETS NOT FORGET ENRON MCI” FEES EITHER WITHOUT CONSENT APPEARED ON MY ACCOUNT AS WELL? I WANT ALL MY MONEY BACK NOT SOME BECAUSE THE MORE I SPOKE WITH CUSTOMER SERVICE THE MORE IT GOT WORST NO SUCH THING OF CREDIT OR AJUSTMENTS MY MONEY PLEASE!!

  • EPONEALJR January 7, 2013

    VERIZON IS A GOOD COMPANY,BUT LIKE ANY COMPANY,THEY USE THEIR CLIENTS TO THE HILT! NO ONE CAN EVER MAKE HEADS OR TAILS OUT OF THE BILL THEY SEND YOU EVERY MONTH! MY BILL WENT FROM $220.00 USD PER MONTH TO 330.00 USD PER MONTH, FROM 051409 TO THE PRESENT DAY! I WANT 7000.00 USD TO SETTLE!

  • clifford Lincoln January 14, 2013

    i need my money i am unemployed

  • clifford Lincoln January 14, 2013

    i need the money i am unemployed

  • DK February 6, 2013

    Verizon is billing landlines here in D.C. and the metro area. The Baltimore Examiner did a story about this in 2006 and the Washington Examiner did another story in 2012. Verizon feels entitled to your (our) money and it takes a Court order for them to refund your money back. This should speak in volumes to all those who feel Verizon is a reputable company.
    I first sued them in December 2010 and I expect to be in small claims court every December as long as I have them as a carrier.

  • vickie March 19, 2013

    I filledout my form as soon as got it and sent it back right away8-1-2012 and haven’t got yet. now here saying wait till may 7 2013. how much longer do I have to wait. I am on disability and I need the money.

  • Bridget March 23, 2013

    I filled out my forms as soon as I got them because Verzion allowed 3rd parties to bill be to the hilt.. and without my knowledge. Here I am waiting, waiting, waiting.. Let us be late on a bill to them and they are ALL over us, but they can be as late as they want to pay us back.. THIS is why I HATE this phone company!

  • Sheryl April 27, 2013

    Whatever happend to the wireless claim? I’m owed money for that service as well. Verizon charged me for wireless service that was discontinued at my request, was still be billed five months afterwards. The company really expected me to pay for service that was not used. I was put into

    collections for the payment, they discovered their mistake
    over a year later and try to received the correct payment that was owed and refused to accept. Not my fault. With a better company “good riddence to them” rip-offs.

    that was originally owed. Keep waiting for it, you

  • Sheryl April 27, 2013

    I want ALL of my money including the wireless money you tried to rip me off for.

  • Pamela May 21, 2013

    They keep moving the date of the final settlement, will that go on forever????

  • Priscilla July 1, 2013

    around September of 2012, as soon as i received the notice regarding the lawsuit, i requested the third party Summary of Charges, which i received, totalling around $350.00. signed the claim, made copies requesting for a full payment due me. it’s july 2, 2013, how long does it take to to get what’s due to me?

  • Stephen D. Akers July 2, 2013

    I filled out this lawsuit form years ago and as of right now…nothing has been sent to me.
    Why don’t the lawyers do what they say they’ll do and send the money.

  • nancy zalusky July 8, 2013

    did my claim had list of charge’s from verizon,still no check,when is check coming,waiting long time

  • margaret m July 17, 2013

    it has been a long time waiting just for some info about the suit not to mention any money i am due these companys with their smiley faced ads acting as if they have your best interest in mind do not care a bit about anything except what they can get out of you quick to take your money you see how long it takes to get it back good luck to us all

  • Megan August 8, 2013

    The final hearing was a month ago & still no check. What the heck is going on? I want my money!!!! My husband is unemployed right now so I could really use the over $300 they owe me.

  • C.W. Lloyd August 26, 2013

    It sounds legit. I’m not holding my breathe; waiting to receive any settlement.

  • C.W. Lloyd August 26, 2013

    It sounds legit. I’m not holding my breathe; waiting to receive any settlement.

  • Semaj Williams November 8, 2013

    I am still waiting to here about my settlement for 201 871 0551 the bill was listed under James Williams, I legally changed it to Semaj but the number is still the same and AND I am still a Verizon customer and Veteran who could use the settlement asap!!

  • Michael November 29, 2013

    And would you believe I’m still waiting for my $40, too!

    Meanwhile, Verizon has managed to overbill me by a couple hundred dollars by completely unrelated means. They do seem to have a gift for this sort of thing.

  • sharon root March 4, 2014

    it is march 4th 2014…..What is going on ? I thought this was finalized…. why haven’t I seen my money that someone illegally charged me in past years. I’m looking to be reinbursted. I turned in all my papers in the time frame that I was told and also found out that the case was won. So what is the problem with paying the customers back that you over charged it is our money that you took ….. looking for my money that I am owed because you incorrectly charged me for many years..

    .thank you …..it has been about a year since the the lawsuit was settled so whats the excuse now??

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