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LG, Kenmore French Door Refrigerator Class Action Settlement

By Mike Holter

 

LG Electronics
UPDATE: This class action lawsuit settlement has been APPROVED! See our detailed instructions on how to file a claim for the LG Refrigerator Class Action Settlement
 
LG Electronics has reached a class action lawsuit settlement over allegations it sold defective LG and Kenmore-branded French Door Refrigerators that failed to shut off the interior light when the doors were closed. As a result, consumers can receive several settlement benefits if they have ever owned one of these defective refrigerators.
 
The LG Electronics settlement will resolve a class action lawsuit, entitled Connie McLennan v. LG Electronics USA, Inc., that alleges the interior lights on some of its LG and Kenmore refrigerator models remain on when the refrigerator doors are closed, resulting in overheating, food spoilage, melted plastic, and even fire. LG Electronics denies any wrongdoing, but has agreed to resolve the litigation through a class action lawsuit settlement.
 
Class Members of the LG Refrigerator class action settlement include U.S. residents who currently own or owned one or more of the LG or Kenmore French Door Refrigerators with a model number listed on page 1 of the class action settlement notice.
 
Under the LG, Kenmore refrigerator settlement, Class Members can receive a 200% cash reimbursement for any money they paid for parts and labor to fix their defective refrigerator if they can provide sufficient proof, such as a copy of a repair receipt. Class Members will also receive an extension of the manufacturer’s limited warranty if they need to repair their refrigerator because its interior light remains on when the door is closed for the next 10 years.
 
To receive your cash reimbursement from the LG, Kenmore refrigerator class action settlement, you must submit a claim form and proof of repair to the Settlement Administrator no later than November 7, 2012.
 
Claim forms and more information on your rights in the Kenmore, LG French Door Refrigerator Class Action Lawsuit Settlement can be found at www.McLennanSettlement.com

 

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Updated July 23rd, 2012

 

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13 Comments

  • Anonymous May 25, 2012

    My Kenmore/LG Fr.door fridge died 5/22,5yrs almost to date of end of first yr. warranty.Did not renew warranty as parts/repairs/installation took 5 wks when bottom freezer drawer broke 3 dys. before initial 1yr expired(5/24/08). 5/22 incident with lights not going out charred bulb sockets,melted interior cabinetry,melted light brackets, interior liner&gasket,&motherboard.Sears will only send tech to replace light fixture in 11 days.If my tech’s diagnosis proves to be accurate,Sears will order other parts as necessary.My previous freezer drawer experience tells me it could be July before unit is made whole.This is criminal!The only compensation they will admit to is reimbursement for food damage&no charge for parts/labor.I am 68y/o, husband is 76(diabetic/legally blind/kidney failing/heart by-pass survivor);trying to keep our retarded/disabled 32y/o child at home.fridge/freezer in garage but this is a dangerous situation.

  • Susan Vuarnet January 6, 2013

    Our LG refrigerator started to fall apart approximately 4 months after purchase. The plastic shelves and drawers began to snap and break in multiple places. Yes, our light fixture also stayed on and melted light brakets, all surrounding plastic food containers, etc. But, from our perspective, this was just one more problem to add to the list. There should be a class action suit requiring LG to reimburse for the full cost of all interior repairs for the life of the refrigerator because whatever they used to make the interior parts is absolute junk. It is truly criminal. How are they allowed to get away with this?????!!!!!!!!!

  • Ruth Ann February 28, 2013

    LG sucks, I bought my refrig in 2007 the french door type and today it started smoking and stopped working when I called LG they stated no recall on my model. I have had no luck with LG, my stove was only 1 week old and the electric panel went out, my washer is also only 5 yrs old and has had to be repaired. So much for LG will never buy another LG Product!!!!!

  • allen tannen November 5, 2013

    purchased Kenmore elete model#795.77543600 in2007, just this month(October) the refrigerator light stays on. tech informed me that the main control board needs replacing. please advise. thank you

  • Jennifer January 12, 2014

    My LG French door bottom drawer fridge/freezer also started falling apart several months after purchase. Today, the bulbs did not go out and the entire assembly melted and burned! I am outraged! This unit cost over $2500 7 years ago! If they knew their was a problem, why didn’t they contact the consumers and notify them? I have a suite of LG appliances and they are all garbage! The dishwasher was $700 and does not clean on any cycle except for the 3 1/2 hour one!!! I am so disgusted. Thousands of dollars wasted on garbage!

  • Cathy April 2, 2014

    I purchased a suite of Kenmore Elite kitchen appliances in the 2006/2007 period, including a 3-door french door refigerator. Within a year, my ice maker water line busted and flooded my kitchen, ruining my basement ceiling. Fortunately, because the 3-door fridge was so expensive, I purchased an extended warranty, so that problem was eventually fixed. Also, I have had numerous occasions over the last 7 years with the temperature fluctuating in the unit causing food in the fridge to freeze and food in the freezer to thaw. I didn’t know until reading these type blogs that there was a known circuit panel issue and weather stripping problem causing temperature fluctuations and excessive energy use. I’ve certainly never received any information (e.g., service bulletins, recalls, class action suits) from Sears or Kenmore/LG about these or any other problems regarding my refrigerator model. So how did I find out about these issues you might ask…

    A week or so ago, I came home from work, opened the fridge and found the internal temperature usually warm and some food jars in the door panels hot to the touch. When I opened the other door, I found that the plastic light cover had dropped down from the fridge ceiling far enough to sit on top of some food. As a result, the cardboard wrapper on a pudding pack was melded to the plastic cover. Once I finally managed to peel away the cardboard, I found it black from being burned and found several holes had burned through the plastic cover. I tried to push the light cover back up into place but it wouldn’t stay. I found that the plastic holders that keep the cover in place had melted through causing the cover to drop down. My first thought was that the whole fridge was busted but I found the air in crispers to be fine and the food and ice in the freezer to be intact. So I closed the doors to keep the internal temp stable, and then went to the computer to google replacement parts. But instead of a Sears parts page popping up, the first dozen links were complaints about the lighting and control panel problems. I started reading and was shocked that the first complaint mirrored my experience exactly so I kept reading. I eventually learned that the cause was the lights staying on so I pushed the button inside my fridge and sure enough the lights would not go out. My experience happened in March 2014, so you can imagine my anger at realizing that the majority of the complaints I read were dated 2010-2012 and that a class action suit had been filed and settled regarding this issue…all without my ever being notified.

    One of the blog entries mentioned that in lieu of paying the hundreds of dollars Sears wanted (to reactivate an extended warranty) in order to send a repair person out, he simply removed the light bulbs allowed the fridge to cool down to normal temps. My son came over and removed the entire light fixture. Not only was the plastic light cover melted and destroyed but the light sockets were charred black on the inside and out and part of the wires on the back of the bulb panel were also charred. The ceiling of the fridge is bubbled and has one large hole burned through it. I am furious and horried at how close my refrigerator was to catching fire and all for a problem that Sears/Kenmore/LG have known about for YEARS!

    • Jim December 11, 2014

      Did Sears repair the refrigerator based on the class action settlement from 2012?

  • Lisa Schlueter May 27, 2014

    I am now having a problem with the lights not working. Staying on when the food is shut and not turning on when we open the door. The fidge came with the house when we bought it last August. What do we do since its too late for the deadline of the lawsuit to file a claim. Iti s the specific model number of the claim.

  • Lisa Schlueter May 27, 2014

    That was suppose to say door is shut.

  • charles alspach June 24, 2014

    Did lg ever fix the problem with the lights staying on

  • P.A. Hudon June 28, 2014

    my LG lfc25760sb French door ,bought july 2007, had the refrigerator lights staying on and overheating with the doors closed…..I detected an odor of burned plastic…..luckily I caught the problem before it got worse…..I removed the bulbs.
    If the above class action ended Nov. 2012….what am I going to get to fix my defective LG refrigerator?
    As said an other customer :”LG knew about all this and did not have the decency to inform the buyers involved…….that is an extremely poor conscience from such a leader in appliances.
    Who can help? Tks

  • Gary Conrad November 8, 2014

    Our LG refrigerator model LFC25760ST was purchased in November 2006. The control unit has now dropped about 1″ from the fridge ceiling, the crisper door broke and I found small drawer wheels inside the fridge. This is used at a vacation home so it has not had heavy use. What should be done now that the class action suit time has expired?
    Also our LG microwave door is falling apart and is being held together with duct tape. I have had other brand appliances last 30 years with very little repair. This stuff is junk!

  • FRANK JSKUSE November 8, 2014

    I PURCHASED A KENMORE REF. IN 2001 HAS BEEN OK BUT WHEN I PURCHASE IT, IT WAS SOLD TO ME AS A STAINLESS STEEL FRONT DOORS,WELL COME TO FIND OUT, I KNOW ITS TO LATE BUT,WIFE WENT TO PUT SOME DECORATIONS ON WITH TAPE,YUP IT PULLED A SPOT OF THE STAIN OFF, LOOKS LIKE S–T OH WELL I GUESS ITS BUYERS BEWARE,JUST A BAD SALESPERSON.

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