CountrywideThe Federal Trade Commission announced last month that it is mailing out refund checks to 200,000 American homeowners who were charged excessive fees in their mortgages by Countrywide Home Loans.

The FTC sued Countrywide last year for using unfair and deceptive practices while servicing the mortgages of homeowners in default or Chapter 13 bankruptcy.

According to the Countrywide lawsuit, the lender “abused” and overcharged 200,000 struggling homeowners who fell behind on their mortgage payments. These abuses included:

– charging excessive fees for default-related services like property inspections;

– making claims about amounts owed by homeowners in bankruptcy that were false or couldn’t be backed up; and

– not telling people going through bankruptcy when new fees or charges were being added to their loans.


The FTC Countrywide settlement will provide $108 million in refunds to homeowners who were charged inappropriate fees or were victims of false statements made in bankruptcy court.

The Countrywide refund checks began going out in late July 2011. Eligible homeowners will automatically receive a check in the mail. However, if you have moved, you can submit your change of address in writing to:

FTC v. Countrywide Home Loans, Inc.
c/o Gilardi & Co. LLC
P.O. Box 808054
Petaluma, CA 94975-8054

For more information on the FTC v. Countrywide Home Loans settlement, call (888) 230-3196.

Please note: Top Class Actions is not a settlement administrator or law firm. Top Class Actions is a legal news source that reports on class action lawsuits, class action settlements, drug injury lawsuits and product liability lawsuits. Top Class Actions does not process claims and we cannot advise you on the status of any class action settlement claim. You must contact the settlement administrator or your attorney for any updates regarding your claim status, claim form or questions about when payments are expected to be mailed out.



  • Anonymous September 25, 2011

    I have not received a refund yet! I was sued by BAC Home Loans/Bank of America toward my second mortgage! A cocky attorney would not listen to anything I had to say and slapped an additional $20,000 on my second mortgage!!! COUNTRYWIDE HOME LOANS HAS RUINED MY CREDIT AND MY LIFE! I NOW HAVE BANK OF AMERICA IN MY FACE, AND RECENTLY HAD THE SHERIFF DELIVER FORCLOSURE PAPERS TO TURN AROUND AND SAY OOOPS! THAT FORCLOSURE WAS DONE IN ERROR…BULL SHIT! Where is my check???

  • Anonymous October 16, 2011

    Refunds were reissued on September 19th, when am I expected to get mine? Lorette Karr was deceived with loan 12/05 they padded her income by $3000. Full Spectrum Lending and Countrywide took advantage of woman in her 80s.

    • Ms. Townsel August 30, 2016

      My husband an DC myself brought a home though countywide and have sent in a claim awhile back I haven’t heard back from anyone about this matter .I’m so upset about this was hole thing I’ve lost my house I ve lost my husband due to cancer from the military ships and losing my house due to this mix up County wide going under. I want some justices it not fair to me to have to lose all of this in my life All at once . I was told that this would be taking care of !!! I feel like I’m being put in a corner… I had to move out of my house I was forced out to Your Country wide mess which left me out of my home the took my car from in my drive way I was trying to take care of my dieing husband and you guys wouldn’t even talk to me about the matter so now I want this to be know I want to be heard I want my House Back!!! I can’t Bengals him back but I’m going to fight for what is rightfully my… I miss going to the BBQ ON THIS NO ONE HAS TRY TO CALL ME OR EVEN HELP ME IT’S MINE AND I WANT IT BACK MY HOUSE AND MY CAR !!!!!!! THAT WAS TOWED FROM MY DRIVEWAY !!!
      MY NAME IS :

  • Anonymous December 27, 2011

    My mother bought a house through CountryWide. My mother is 77 years old. She is on a fixed income. She had excellent credit (820)…but her income was less than her payment!!!! They told her that the payment would be adjusted after the loan was finalized. She is a trusting woman…and she believed the lies they told her. To make a long story short…she couldn’t pay the payments which, of course, were NEVER adjusted and she lost her home and her credit was ruined. We have not received a check or even a lousy apology for what they did to her. This company (and Bank of America) needs to be forced to pay ALL of the people to whom they lied. Where is my mother’s JUSTICE?????????

  • Anonymous December 31, 2011

    Where can I find to claim the settlement?

  • Anonymous December 31, 2011

    I had a mortgage with country wide, another company refianced now my question is do I recieve a refund? I believe that I should. I am sure I was bamboosaed also.

  • Anonymous January 24, 2012

    I did not understand why my co-worker home loan with countrywide mortgage, interest rate, was so much lower than mine, we both were nurses, and my credit score was higher than hers. The only difference between her, and I was that I was black, Iater countrywide foreclosed on me in the middle of having my home refinanced. When I questioned what happened they said they could not find my loan papers, and my agent no longer worked their….

    go figure…

    • Lee January 4, 2014

      If you closed on your loan on a different date than your co-worker, then your rate probably would have been different. When you got your loan, did you call several lenders to find the best rate? If you did, and Countrywide had the best rate, then it was just a matter of timing. Rates were lower when she got her loan. Rates usually change daily, but in a turbulent market, can change multiple times during the day. Locking in your rate guarantees that rate as long as you close within the lock-in period. I can’t imagine a mortgage lender charging a higher rate based on race. It has always been a very competitive business and whoever offers the lowest rate usually gets the loan application. Ask your friend when she applied for her loan and you will have your answer.

  • Anonymous February 4, 2012

    i have not yet got my check whats is going on

    • JOYCE H PETERSON April 5, 2014

      I never recieved a settlement check – while other people I know have. How can I find out if it was “lost in the mail”

      • Alesia August 15, 2015

        Contact the attorneys. Look it up online

  • Anonymous February 4, 2012

    whats up with my check

  • Anonymous April 17, 2012

    I have n ot received a check either and my home loan was also with Countrywide?

  • Anonymous May 2, 2012

    They said chks were being mailed out as of last april 2011, have anyone recived a check, after filling out that claims form, and should i call them anymore, all i get is that they are very busy..

  • Anonymous May 3, 2012

    I got my check today! A whole $83.00! Fuck you Bofa and Countrywide!

  • Anonymous May 9, 2012

    I was in part of the lawsuit because some one in country wide sold personal information from lenders, I called once and some one told me that I will get a phone call in return or mail, I never got anything.

  • Anonymous September 24, 2012

    I received a check in the amount of 100.00. However, what can be done about what they did to my credit by refusing to accept my payments for 10 months? Answers anyone?

  • Anonymous October 3, 2012

    We bought our home in 1997 and we paid 74,000,4,000 down. My husband lost his job we still tried to pay and did pay so much…countrywide aka Bank of America says we owe $110.000 dollars. I wish you could see our home it was built 1981 and we have had so many floodings from toilets,electrical fixtures dont work,roof falling leaking,garage roof feel due to over flow upstairs toiltet. we have a son with asthma and if someone were to care to see they would know that we have been cheated and we are suffering with hardship. I wish someone would help us with information. I will do the running I just need contacts…so that we won’t lose our home..why stay? it is our home…were do we go….I am 54 unemployed paralegal and my husband is a retired teacher…and we have three kids ranging from 19,20,24 with a wife and two grandchildren., God help us… We don’t want charity we just want a chance to make it right….

  • Anonymous October 25, 2012

    My brother and I have called the number. I do believe we meet the requirements for the settlement but have not received any notice. I deeply feel we are a prime example of what this lawsuit is intended.

    In 2005, my brother and I was sold a 3 bd 2 bath home for around 240k a home we also shared with our mother. Although this was an investment between my brother and I we gave the master bdrm to our mother who must sleep with a breathing machine. My bother and I made several improvements to our home including instilling a new driveway ourselves. We had two loans that started with Country Wide (B of A) for $2,400 a month. I do believe the loans were manipulated by the finance company. We lost our home to foreclosure sale in May 2008. My brother and mother now share an apt. and I stay with my girl friend. But we all miss our home.

  • Anonymous October 25, 2012

    Haven’t heard anymore about the outcome. Know settlement has been made. I haven’t received any settlement from all
    this. Please respond with information. thank you

  • Anonymous October 25, 2012

    Please forward information. I haven’t received any refund from this settlement

  • Anonymous October 25, 2012

    Countrywide (BOA), U took my house & I want my $25,000 down payment back.

    We All want our money back.

  • Anonymous November 24, 2012

    they charged me for a fake forclosier. now my credit is shot, thousands of dollars gone. and I never received a penny from them or anyone. crountry wide are nothing but scamer’s. ty from a divorced single mother of five. I hope your proud

  • Tim January 8, 2013

    in May 2007 i refinanced my home my per month payment including taxes and insurance was set at $1100.00 per month to be put into escrow, it was a fixed mortgage.i made the payments every month online. when i was set to make my Jan. 2008 payment that according to the contract i signed was to remain $1100.00. I was shocked to see the statement required a $2100.00 payment.How could this be? i wondered and was sure there was a clerical error.So i contacted Countrywide expecting to have the situation resolved when i was informed that no i owed for some sort of back insurance and i needed to pay to avoid any late fees or foreclosure proceedings for refusing to pay the additional $1000.00 per month. I inquired if it was a one time payment and they responded with a no it is a new monthly payment.I was bewildered beyond belief and was feeling that they purposely were trying to financially put me in a bind to acquire my property I am an honest working man and was comfortable with the $1100.00 a month payment that was stipulated in the contract i signed. the only way i could make the payments on time was to charge the additional money to my Visa card until i could get some answers as to why the payment suddenly changed which made my credit card payments unbearable for the next six months. my life ,and american dream became a nightmare. I juggled bills as long as i could hoping to get answers or a call saying that there was a mistake made. I received neither. The stress of a dream turning to a nightmare got worse not only with struggling financially but receiving a letter stating my bank account was being closely watched by the F.B.I. because a “former” Countrywide employee had sold my identity. I thought to myself maybe there was a scam and someone was taking money from me that shouldn’t have and my homeowners dream would be set right, but by this time my Visa payments with the extra $1,000. was adding to the stress of the juggling money to make ends meet and my once set future of happiness began to unravel even after taking on extra work to hold on to what any person strives for a piece of property to call home and the dignity of being a part of the land of prosperity. Being a construction worker… my time to consult lawyers and seek counsel was slim to non-existent. I kept my nose to the grindstone and worked hard to keep a hold payments became late and skipped for my Visa and late for my mortgage which required late fees, just so i could keep basic amenities of power , water ,food, gas, and communication I did without luxuries that i once could afford such as cable television or internet and the fridge became increasingly bare. I was a grown man crying, my life was taking a downward plunge that i could do nothing to avoid, “helpless” was a word that became a reality. I knew my sovereign secure feeling i once had was doomed. When BAC homeloans acquired Countrywide I was hoping that maybe they would help and may have some answers as to what happened… I was again bewildered to learn that they had no records of my dealings with Countrywide but my payments went down to $1350.00 a month which at the beginning i may have been able to swing but i was too far in debt to climb out. My Visa has a $10,000 debt my home has since been foreclosed by BAC and auctioned off , to add to my misery i was laid off from a job that i had for 22yrs. I am now a statistic of the present times ” An American Homeless Person” with no hope, no American Dream and no future of ever being as happy again as the day i owned a piece of the “Land of Prosperity” barring a lottery miracle :)…Anyway I hope whoever at Countrywide that wrecked my life doesn’t get a good conscience nights sleep knowing that they alone have ruined the American Dream for i assume countless others besides me. I have been swindled down to a panhandler i assume by the end of this month and America has lost its luster thanks to shady corporations, their greed of pocketing what isn’t theirs

  • Philip January 28, 2013

    Had a loan with them for 10 years, If I was late they would hit me with thousands of dollars for nothing, borrowed 193,000 and ten years later I owed them $210,000 I figured I gave them a total of 260,000 over the course of ten years. Even tried a lawyer to go after them and all I got was another bill for three thousand. The system is so messed up to allow these lenders to suck us dry. God help our kids!!!!!!

  • Stacy Mayberry January 30, 2013

    They took my money, home, and hope. I had to leave a house that my husband and i work 8 years on and the place our children were born and called home. I was mad and fustrated but know all I want is the loan showing paid in full and off my credit. So I can go forward and get this behind me. Anyone how to ho about doing this or who to contact let me know please.

  • Alex March 27, 2013


  • Sarita April 12, 2013

    I received notice I would be receiving a check. Where is my check?

  • Bethani April 24, 2013

    Just got my class action check yesterday! So happy, I was finally compensated for the financial damages that whole fiasco caused me emotionally and financially. I received $6000. Good luck to the rest of you.

  • joe June 13, 2013

    i dont know why they didnt go back further..i got a load from courtry wide..of course the payments went up every year for the 3 yrs i lived there…lost my job due to 911..was on unemployment..barely paying my a job in feb.2003…got in a major car accident at work..had 3 comp..held my check for 3weeks…couldnt make march mort.pymt….told them i got in a bad car accident at work and that i would catch up..they said they needed the payment now…so by the time i starting getting my at a time..i got 2 months behind because they would accept partial payments…so they foreclosed on me…made me move out july 2003 with 6screws in my back and had surgery on both arms…still have major neck problems and still see a doctor…long story short..i got my settlement of $150.000….in 2009…if countrywide didnt screw me..i would have paid off my house…now i have to rent a room from somebody….makes me sick…still…..they screwed alot of homeowners…..

  • nicegirl35 July 20, 2013

    Still waiting for my check afterbfilling out the settlement letter and return it in janurary 2011. How ling will ittake fir me to get it.

  • Donna February 12, 2014

    I was a victim of their crap. The first month I knew I was going to not be able to make my payment I called to try to make arrangements. They told me I couldn’t do anything until I was actually late. So once I was late I called them back. They said to pay what I could. I did. They raised my payments from $2300 to $3200! If I could no longer afford $2300 I certainly could not afford $3200. So I started painting every wall and making the home perfect. I enlisted a real estate agent and listed my home. But the foreclosure notices in the paper had ridiculous offers coming of less than 50% of the value. I moved into a crappy rental. B of A Countrywide gave me an amount that I needed to get out of foreclosure. I wanted to get it caught up and sell it. I sold my Corvette that I had inherited when my dad died. It broke my heart to let it go. I had the money in less than two weeks from the date of the notice. When I called to find out where I could take the check I was told I needed $4000 more. There was no way I could come up with it. By the grace of God I was able to close the day before the foreclosure. But, I had to take $130,000 less then what the house was worth. It still went on my credit as a foreclosure even though both mortgages were paid in full. Here I am almost 5 years later without my dream home, living in a double wide. Without my dad’s beloved Corvette. It sent me into such a tail spin that I have lost more than just my home. I lost my self esteem. I was trying so hard to save my home I let a motorhome go back and now I am stalked like a rabid beast by the lawyer for the bank. They try to seize my bank accounts and will take my pay check if they ever find where I work. I know I will never be able to own a home thanks to unscrupulous banking practices. I just want the money they caused me to lose. I am sure I will never see a dime. I also would like to see these people in jail for the hell they have put us all through. Jail will never compare to the hell we have lived in since they destroyed our lives.

  • Lonnie February 23, 2014

    I was also a victim of Countrywide Home loans in 2004. I settled for 3,000. At the time I was so broke and financially destroyed I had know choose. Now I look back on it all and wonder if Country stole my home from me shouldn’t they have paid market value at the time of settlement. I got screwed.

  • annoyed March 17, 2014

    I went to the Attorney General! Please people file a claim with them, the more that file will help all of us……..

    • SHAME ON YOU...COUNTRYWIDE,,BAC TOO March 17, 2014

      I tried to get my interest rate lower.BAC WOULD NOT HELP NEITHER WOULD COUNTRYWIDE PAYMENTS WENT UP AGAIN…I PRAY I DONT LOSE MYHOME…. NEVER BEEN LATE,PAID ALL MY PAYMENT’S…STARTED IN 2005 trying to get my interest rates lowered…..

  • eugenebaltimore July 14, 2014

    yes iam stealwaitingfor aletter fromsettlment andit bensincejuly of last year

  • Joe July 17, 2014

    Phone number no longer in service! Crooks!

  • CHARLIE ISAAC III July 29, 2014

    Who do I go by finding out if my name is on the list for refund ; I’v been my house for 8 yrs. and been asked have I recoeved my refunds.CHARLIE ISAAC III

  • Tonya Gulley July 31, 2014

    Never got a refund thinking back as to how my first home experience was crushed due to my rates increasing and they knew in the beginning I was already a candidate for default still upsets me to this day. I just heard on CNN that BOA bought Countrywide Loans and has to pay back 1.27 Billion dollars and came up on this website. I hope I get something back for all the pain and suffering they put me through. #Stillscarred

  • Judy August 2, 2014

    I was a victim of the Countrywide mortgage scandal. Not only did they sell my loan, I was also a victim of identity theft. I am still in the home and did not get a refund check or a letter. What can I do?

  • Jose Ortiz September 8, 2014

    I lost my home through a quick sale, because countrywide kept raising my mortgage rate when I lost my full time job in the military. I was paying to catch up, but they told me that I was still behind even when I was making a double payment. I only just found out they were getting sued. how can I my process of a claim against them.

  • wood October 9, 2014

    i been told several times ,that im in a lawsuit and done wrong by countrywide , but no money yet. i filed bankruptcy and countrywide came out of no where and said i owed them $10,000 in reareage. i had to paid this, but i kept telling my lawyer i didnt owe it. but i still had to pay it, still no money yet. wtf

  • Miller October 16, 2014

    In 2009 my wife and I had issues with Countrywide also during the takeover from BOA I wrote them, I paid them and I still lost our home with a new baby and to this day I still am haunted from it. I received a small check for settlement and I don’t even know where it was from, I am trying to get information on the settlement because we after all these years are now trying to get a home and the lender wants the information on our settlement. Both my wife’s family and mine helped us with letter writing, sending thousands of dollars to keep the home but in the end, it ruined my credit which to this day is keeping us from home owning. If anyone has contact information on the settlement I have made several calls to be told that it wasn’t BOA, it wasn’t the discrimination case and it wasn’t the countrywide who paid me???? so help me if you know any information I need it asap to help me my wife and our kids purchase a home after all these years for a new respectful lender! That year, that situation brings many heartaches but we have tried to move on, and now it’s still haunting us—please forward any information you might have on the pay outs they did in 2011 – 2012. I and my family thank you for helping and reading and I’m sorry we all have gone through such a mess, it’s a shame. Thank you, desperating seeking my payor for my credit lender!

  • anomynous February 4, 2015

    I Lost my first/nice house,payments went up,i sent 10 -15 times the paperwork to bank,everyday call,modification done,waiting for documents in fed -ex the way they told me,they told me we denied,then try to do short sale,approved for short sale,never did and never told me sold the property to other person less offer,called for short sale and status they told me it is already sold a week ago,so stressful ,i can not work,got very sick,can not get any loan due to forclosure,high bp,diabetes,lost eye sight,lost my job due to economy,lost my house,got depression.i had so many memories,that is the only house i own ,put down payment.i need my house back or the money i lost and value of that house now,it was in a good town/good neighbourhood.

  • Cynthia Woolbright May 19, 2015

    Me and my mother purchased a house in 1998 and stayed in the house until 2013 after we were told that we did not own the house any more and the sheriff was coming to put us out. We never received a notice about a class action suit or any other thing about the company treating people unfair. We are in Jacksonville, FL and we are widowed black ladies. I think we were totally discriminated against. We have no money or did we have monies to hire a lawyer.

  • Ana October 4, 2015

    Yo recivi mi checke de 1,500 gracias alas organisaciones que estuvieron envueltas en esta demanda por ser nuestra voz yo aplique tarde para calificar a este renvolso pues me canvie de direccion pero como fui unas delas que aplicaron tarde me dijieron que talves calificava si sobrava dinero meses despues el checke llego cuando mas lo nesesitava pues soy una madre soltera con 4 hijos el dinero me alludo mucho ,muchas gracias a todos por alludarnos aser justicia

  • Patty Martin November 12, 2015

    Where can I find out where and when I get my refund?

  • Amy Kinney January 22, 2016

    Tried calling the number again and it’s invalid so how do I find out when if ever I will be getting my check. Interest rates were supposed to go down over time and the payment with them. Instead it went up even though I paid on time and they tacked on a bunch of insurance and a fee so they would have to pay my taxes for me. The whole thing was a scam, the person who did my loan joked about it later. They made me do a “refinance” and resign papers because they lost them….

  • Ms. Townsel September 16, 2016

    I am still waiting on my check ,some answers Ive Lost My Husband, my House . I just pray to GOD !!! That I will receive my refund check soon this has put me so deep in a hole . Please send me my refund money I have been waiting for 2009 for this I just want to be able to move on in my life.
    Countrywide settlement & Bank of America please do the right thing by us if the shoes where on the other foot you would want yours
    Please contact me at
    I did move I had no choice.
    Thank you
    And may GOD BLESS YOU !!!!

  • Marisa Johnson September 20, 2016

    I also never received a check! I would like to know how to trace it down!

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