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Visa Prepaid Debit Card Call Recording Class Action Settlement

By Sarah Pierce


Visa prepaid debit cardVisa has reached an $18 million class action lawsuit settlement for illegally recording customer service telephone calls without notifying the callers. As a result, some prepaid Visa debit card customers living in California, Florida, Maryland, Nevada, New Hampshire or Washington can file a claim to receive cash benefits from the class action settlement. 


The Visa settlement will resolve a class action lawsuit, entitled Marenco v. Visa, Inc., that alleges Visa violated certain statutes in California, Florida, Maryland, Nevada, New Hampshire and Washington by recording customer service phone conversations without providing notice to or obtaining consent of all parties.


Class Members of the Visa call recording settlement include all persons who (i) called any Affected Phone Line prior to October 1, 2010 and spoke with a live person, and (ii) at the time of the call resided in or were located in California, Florida, Maryland, Nevada, New Hampshire or Washington. The Affected Phone Lines are customer service numbers for some kinds of prepaid Visa debit cards. You can determine if you’re a Class Member of the Visa class action settlement by looking at the back of your prepaid Visa debit card or checking your telephone records to see if one of the numbers listed here is provided. 


Under the Visa call recording class action settlement, Class Members who file a valid claim form before the deadline of October 19, 2011 will receive an equal share of the remaining $18 million class action settlement fund after all expenses have been paid out. The maximum that Class Members living in California will receive is $5,000, while the maximum that Class Members living in the other five states will receive is $1,000.


Claim forms and more information about your rights in the Visa Prepaid Debit Card Call Recording Class Action Lawsuit Settlement can be found at the Settlement Administrator’s website: Detailed instructions on how to file a valid claim and ensure that you receive your settlement benefits can be found in our Open Lawsuit Settlements section. 


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Updated August 17th, 2011


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Please note: Top Class Actions is not a settlement administrator or law firm. Top Class Actions is a legal news source that reports on class action lawsuits, class action settlements, drug injury lawsuits and product liability lawsuits. Top Class Actions does not process claims and we cannot advise you on the status of any class action settlement claim. You must contact the settlement administrator or your attorney for any updates regarding your claim status, claim form or questions about when payments are expected to be mailed out.


1 Comment

  • Rosanna Reyes August 17, 2013

    I feel momentum took alot of money from me

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