Best Buy TCPA settlement

Best Buy Stores LP has agreed to settle a class action lawsuit alleging it made unlawful auto-dialed telephone calls to consumers without their consent. If you received a telephone call on behalf of Best Buy regarding the Best Buy Reward Zone certificates or go digital policy between Oct. 8, 2007 and Nov. 30, 2011, you could be eligible for benefits from the class action settlement.

The Best Buy class action lawsuit alleged that Best Buy violated Washington law by making telephone calls to Washington residents regarding its Reward Zone certificate reminders or go digital policy by using an automatic dialer. The class action lawsuit also alleged that Best Buy violated federal law by placing phone calls relating to the go digital policy to non-Washington residents even after they had requested not to be called.

Best Buy denies any wrongdoing but agreed to settle the class action lawsuit to avoid the expense and inconvenience of ongoing litigation.

Who’s Eligible

Class Members of the Best Buy automated phone call class action settlement include:

(1)    Washington Class: Individuals who had Washington State area codes and received a telephone call from (or on behalf of) Best Buy regarding Best Buy’s Reward Zone certificate reminders or its go digital policy placed using an automated dialer and artificial or pre-recorded voice between Oct. 8, 2007 and Nov. 30, 2011.

(2)    National Class: Individuals who did not have a Washington State area code and received a telephone call from (or on behalf of) Best Buy regarding Best Buy’s Reward Zone go digital policy between Oct. 8, 2007 and Nov. 30, 2011, after making a request to Best Buy not to be called. (If you asked the Federal Trade Commission or the Federal Commerce Commission to add you to the National Do-Not-Call List but did not ask Best Buy to stop calling, you are not a member of the National Class.)

Potential Award

$50-$100 per call. Washington Class Members may make claims for up to three telephone calls, while National Class Members may claim only one call.

Proof of Purchase

None required. The Settlement Administrator will verify the accuracy of the information and determine whether you are entitled to a cash award.

Claim Form Deadline


Case Name

Michael Chesbro v. Best Buy Stores LP, Case No. 2:10-cv-00744-RAJ, in the U.S. District Court for the Western District of Washington

Final Hearing


Claims Administrator

Chesbro v. Best Buy Stores LP
c/o GCG
P.O. Box 35111
Seattle, WA 98124-5111
Phone: 1-888-985-9895
Fax: 206-876-5201

Class Counsel

Beth E. Terrell

Rob Williamson

Defense Counsel

K. Michael Fandel
David C. Lundsgaard
Aimee K. Decker

Anne M. Lockner
Michael D. Reif
Denise Rahne
Lavid Leichtman

Join a Free TCPA Class Action Lawsuit Investigation

If you were contacted on your cell phone by a company via an unsolicited text message (text spam) or prerecorded voice message (robocall), you may be eligible for compensation under the Telephone Consumer Protection Act. Learn more and see if you qualify for a legal claim at the Text Message Spam, Unwanted Cell Phone Calls TCPA Class Action Lawsuit Settlement Investigation.


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  • tamiko June 23, 2014

    I can’t get to email to sum it claim

  • Phyllis Flanders July 15, 2014

    I’d like to join the TCPA class action lawsuit investigation mentioned above. I did not see a way to join. I have received unsolicited text and phone calls.

  • David F Raynor October 24, 2014

    Hello, I was awarded a 780.00 claim in this suit. I was sent a Best Buy version of a W-9 to fill out which I did. That has been a month and a half at least. I am just curious. When will funds be sent out to claimants?

    Thank you.

    David F Raynor

    • jessica houston November 3, 2014

      I am in the same boat as you david. I have contacted them 4 times. Only method is to leave a message and I have yet to recieve a call back. We have been more than patient but seems like we will be waiting for quite some time!

      • Lori V November 19, 2014

        Have you heard back from them yet?

  • J November 6, 2014

    When is the distribution day??

  • Corrine November 14, 2014

    I also filled out a W form for settlement money and thought we would of heard by now but nothing yet if anyone knows any info plz update thank you

  • Lori V November 15, 2014

    Hello, I was also awarded a 700+ (can’t remember the exact amount) in this suit. I received some paperwork to fill out for taxes and made sure that went out in plenty of time to get to them by the date they requested. From all I have read in the court documents, the distribution should have happened. This being in limbo is disconcerting. I too would like to know what is going on?

  • Cindy November 18, 2014

    Has anybody got there check yet?

  • jennell November 20, 2014

    still waiting myself

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