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Award (how much your claim may be worth): You can receive a cash refund from the Citizens Bank overdraft fee class action settlement.



Class Action Lawsuit Settlement Case(s):  In Re: Checking Account Overdraft Litigation, Case No. 09-md-02036-JLK, U.S. District Court, Southern District of Florida.



Citizens Bank


Website of the Class Action Lawsuit Settlement Administrator (FILE YOUR CLAIM HERE):


Address to submit a claim form (REQUIRED):


Some Class Members (see below) must submit a Claim Form in order to receive a refund from the Citizens Bank overdraft fee settlement. Claim Forms must be submitted online at or mailed to the following address no later than May 6, 2013:
Citizens Overdraft Settlement
P.O. Box 3410
Portland, OR 97208-3410


Phone Number to call for assistance: (888) 273-0426


Details: The Citizens Bank overdraft settlement will resolve a class action lawsuit, titled In Re: Checking Account Overdraft Litigation, that alleges the bank reordered debit-card transactions from highest to lowest, rather than in order to maximize the number of overdraft fees that could be charged to a customer. The plaintiffs allege that, instead of declining transactions when an account had insufficient funds to cover a purchase, Citizens authorized the transactions and then processed them in highest to lowest dollar order, which had the effect of increasing the number of overdraft fees the bank charged its customers.

Citizens Bank denies the allegations but has agreed to a $137.5 million class action lawsuit settlement to resolve the litigation.

Class Members of the Citizens Bank overdraft class action settlement include anyone who:

• Had a Citizens consumer deposit account that you could access with a Citizens debit card anytime between January 1, 2002 and August 13, 2010, and/or had a Charter One consumer deposit account that you could access with a Charter One debit card any time between July 25, 2005 and August 13, 2010; and/or

• Had an Acquired Bank consumer deposit account that you could access with a debit card between January 1, 2002 and August 27, 2007; and

• Were charged one or more overdraft fees as a result of posting Debit Card Transactions from highest to lowest dollar amount.

Some Class Members do not have to file a Claim Form to receive a payment. They will automatically receive their refund. However, a number of Class Members will have to file a Claim Form by the deadline of May 6, 2013 to receive any money from the Citizens Bank overdraft class action settlement. See Page 5 of the Settlement Notice for more details.

The amount of money you can receive from the Citizens Bank overdraft fee settlement will depend on the number of overdraft fees charged to your Citizens, Charter One or Acquired Bank consumer deposit account as a result of the improper debit card transaction reordering between January 1, 2002 and August 13, 2010.

A Final Fairness Hearing is scheduled for March 7, 2013.

Claim Forms and more information on your rights in the Citizens Bank Overdraft Fee Class Action Lawsuit Settlement can be found at

Purchased or Leased From:  

Citizens consumer deposit account: January 1, 2002 to August 13, 2010

Charter One consumer deposit account: July 25, 2005 to August 13, 2010

Acquired Bank consumer deposit account: January 1, 2002 to August 27, 2007


Claims must be postmarked by: 5/6/13


Settlement Administrator(s): Eqiq Systems, Inc.


Class Counsel:


Bruce S. Rogow, Esq.



Aaron S. Podhurst, Esq.



Robert C. Gilbert, Esq.



Ted E. Trief, Esq.



Defense Counsel:


David F. Adler, Esq.
UPDATE 10/7/13: Payments for the Citizens Bank Overdraft Class Action Settlement went out on September 19, 2013.

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  • Karen Barkes January 2, 2013

    I was a customer of charter one bank.Yes i was one who repeatedly got hit with overdraft fees & then some.My acct. was getting hit electronically several times a day without permission,I had to pay money removed & overdraft then shut acct. down.They would hit my acct. that was shut down permenatly , the bank would re-open my old acct. pay them & hit me with fees. I again paid all,shut it down again,they again was hitting closed acct. & Charter one bank again open the acct. back open,I was stuck paying everything. I was livid, how can they break federal law and people like myself are the ones paying for it and their greed.It is wrong! and I alone in my opinion, refuse to deal with them ever. If more ppl. did so maybe it would shut down this white color crime/lies to steal a buck. Oh I was also told that all the money that I was stuck paying,I can only take them to court on where it was coming from,which was out of the country, a place that was randomly sacking my acct. What was I suppose to do? so i had to take loosing money I couldnt afford to loose and hear from Bank management, WE UNDERSTAND YOUR FRUSTRATIONS BUT THERE IS NOT MUCH WE CAN DO!!!!!!!!!! So yes, I dont feel bad about the suit,I just hope I/we get the proper satisfaction for what they have put each of us through & not a joke, anotherwards where the bank gets a slap on the hand & the attorneys get most of the settlement and ordinary people like us get ripped off and sorry for what they did but here is a few bucks.

  • Marilyn m Armstrong January 2, 2013

    I was a charter one customer . I was constantly paying overdraft fees. the same I had to pay overdraft then I closed my account. But for months this happen to me. I think I did have a citizens account at that time but not positive. Thanks Marilyn Mardale Armstrong

  • Kellie January 8, 2013

    In order to file a claim you need to get your bank statements from Citizens Bank. They took their old statements off the website and to get your old bank statements you need to pay 6 dollars per statement and $25 per hour. That is insane!

  • celia gettridge January 12, 2013

    I had a acct with charter one bank and continue to get hit with overdraft fees one after the other i paid those fees and it started all over again. I finally close out the acct.
    all these banks need to be sued they all do it they steal our hard earned money and get away with it. So thank you for this suit maybe i can recoupe some of my money back.

  • james February 28, 2013

    What a joke this settlement is. I guarantee less than 20% of the people who were ripped off by citizens bank will ever get anything back from this. To submit a claim you have to go through years of statements (most of which you can’t access anymore) and submit an asinine amount of documents for even a chance at getting some money that was STOLEN back. Yes, they say that some people will “automatically” get refunds but we all know this is bull. It amazes me how a guy can walk into a bank and steal 2 grand and if he gets caught he’s going to jail for 15 years minimum yet a bank can steal hundreds of millions of dollars and all they get is a slap on the wrist. Disgusting.

  • pain March 10, 2013

    To #5 James- I was told on the phone that I don’t have to do a thing but wait for my check. Clearly the law firm has access to the data. I can only guess you work for RBS and want to discourage people ?

    I took the time to call and VERIFY that I do not have to provide any account statements. They have all of that. They sent me a card, I called and they said if it’s approved by the court, do nothing and the check will come in the mail.

    Citizen’s hit me for WELL over $2000 in NSF fee’s over the years. I am happy to see this. I would say to their branch manager “But you processed these out of order” and well ? They DID and now ? They can indeed return the money they stole from me.

  • Denise March 11, 2013

    You’re both right. For one period of time you are supposed to just get the money, but for a seperate time period you have to go through your account month by month and figure out if you have any that would count toward this and then fill out forms and show proof. Pain, you will be ripped off if you discount that time period and just take what fits into the first time period. Another bank did this same thing, only on that one you had to prove it all and it was an old account I had and I had no access to the account unless I paid for the old info. Now that was a rippoff!

  • Peg March 12, 2013

    I also received a card and called. I was told I had to do nothing but wait. Now the question is when are they going to begin processing these payments? I was told the beginning of March 2013. Has anyone heard anything as of yet?

    • Susan April 15, 2014

      we received 2 checks the 1st week of April 2014. So if you have not received anything yet I would call them.

  • lisa March 16, 2013

    I am one of Citizens banks victims like all of you and reading some of your stories about the blatant thievery these banks have been been allowed to get away with for so long just blows my mind! Citizens has stolen thousands of dollars from me,caused me so much embarassment and grief and I am wondering why they aren’t being criminally prosecuted? Can anyone tell me if they have been compensated or have any idea whether we will see anything close to what they owe us?

  • Jack Durk March 21, 2013

    Eny Body know how long it’s going to take to get some money? or what’s going on.

  • Lisa S March 29, 2013

    You will find all the information you need to file a claim at the following website.

  • Steven April 10, 2013

    The funny thing is I got hit by this do many times from Citizens it was ridiculous. I even went in and complained once because I was charged $35 dollars for a $2 cup of coffee when they moved everything around. It was the straw that broke the camel’s back. The guy told me it was bank policy and that it was put into place to protect me. How stupid is that? Protect me how? By stealing my hard earned cash? I want my money now.
    I was told we should see money anytime now. It also said I didn’t have to do anything.

  • Peg April 10, 2013

    Steven I was also told that many times. “to protect me” Really????
    Hope your right and we see the money soon.

  • robert April 11, 2013

    One would think that the courts would have demanded Citizens to allow access to all accounts in the time frame of the law suit .I also
    tried to access them and was told about the $6 a page and $25 per hour . I too have lost thousands to them .I can not afford to buy up 8 years worth of statements , I only hope the above is true and that everyone entitled gets a fair settlement .

  • Verdell Monroe April 11, 2013

    My dad banks with you> He has been in two accidents since during business with your bank.

  • Leslie Howard April 15, 2013

    Why do you not file a class-action against PNC Bank? They followed the exact same procedures for Overdraft Fees.

  • Leslie Howard April 15, 2013

    I was also told that you should do nothing to get a claim. But I have also tried to open up each link where you can find one and I can’t seem to get through.

  • K Montplaisir April 15, 2013

    I had over $700 in fees in one month! I only banked with them for 6 months. When I brought in my statements, the branch manager couldn’t even explain why at one point, my ATM withdrawel was fee’d when I had the money in the account at the time, as no other pending transactions had come through until after (I printed the pages from homebanking to show I had the money in the account at the time of the withdrawel and what the balance was after). I was in her office crying. I was laid off and I felt like they were completely raping me! I closed my account that day and vowed I would NEVER bank with them again… I went back to credit unions. I’m done with big corporate banks.

  • robert April 19, 2013

    Has anyone have any idea when the payouts will begin ? I have heard conflicting reports that it could be 3-6 months . Since Citizens paid the
    fee of $137 million on Apr 26th 2012 it would seem that it should be coming sooner than later .

  • kathy cobb April 20, 2013

    has anyone contacted the local news media, so they can look into it, maybe they can help us.

  • crystal April 23, 2013

    I had over $2000 in 1 year. When I asked, I was told they take all debits before credits, even though there was cash available for atm, all of a sudden I was in minus. I believe S&T does same thing.

  • BobT April 25, 2013

    Hate to say it but it looks like we won’t get all that was stolen when the payout does go through. My reading of the settlement tells me that the payout to each account holder is prorated to a percentage of the total that was taken by the bank. That’s because the $137.5 million settlement is far less than what was actually stolen by Citizens.

    And the math looks bad too: $137.5 million – 30% for the lawyers = $96.25 million left to distribute. Divide that by the 2 million acount holders estimated to be effected = $48.13 per account. That’s about one overdraft fee per account holder.

    If you had more than the average number of overdrafts you’ll get more than $48 and if you had less than the average you get less than $48. Overall I don’t see how anyone gets close to what was stolen. The only people making out in this are the lawyers.

    Citizens must have made many hundreds of millions on this scheme. Going in they probably figured what the potential lawsuit payout would be and saw that it was a money maker even if they got caught.

    The whole thing makes me feel powerless and sick to my stomach. I can only hope that there is a special room in hell for these guys.

  • robert April 27, 2013

    Bob T , Wow that would be a slap in the face I have lost around $4000 in fee’s over that time frame . But the math makes sense if there are that many involved with the law suit .Its amazing that they pet some womans name in the paper for $195 in food stamp fraud yet these wall street people and Bankers just open there Golden parachutes and laugh .

  • Lane May 6, 2013

    I have a question: How does anyone rack up over $1000 in overdraft fees? Isn’t that statistically impossible?

  • Denise May 11, 2013

    So still not one bit of news?

  • Robert May 13, 2013

    I thought that this would be a nice refund from these common thieves but the more I read It seems that the Law Firm is the only one that is getting anything worth while out of this . I can honestly say that over that time frame I have lost 3-5 thousand and something tells me I will be lucky if I got $100 back .

  • Steve F May 13, 2013

    I hope to God that Bob T’s math is way off!! If, after all the money Citizens stole from me, I only receive 48 bucks out of this suit, I’m going to be furious!! Hundreds of dollars over the years. Probably a thousand dollars. I better get close to all of it back. If not all of it.

  • carol May 14, 2013

    It seems hopeless!! I am so disgusted and was wondering who to sue for our frustrations and embarrassment!

  • Heather May 15, 2013

    What kills me is that this suit is only up to the date of 2010….from what I can see they have not changed their practices! I think they are deliberately ripping people off and we have to just bend over and take it! I had an instance this morning where they charged me 4 overdrafts…$148 and only one transaction was actually an overdraft the other 3 were not but they list it so that they can charge for 4. REALLY NOT COOL with me. I have opened up a new account somewhere else and I will be pulling all of our accounts out of Citizens Bank. I am going local no more big banks for me.

  • samantha May 20, 2013

    Has anyone heard anything on when the payouts will begin?

  • jeninne May 21, 2013

    Does anyone know when the settlement checks will be mailed? And how do we find out how much it will be?

  • monique brown May 21, 2013

    they overdrafted me then tryed to threated me with the law if i dont pay so they had me pay a settlement too clear it out but neaver did now i cant go to any bank to open up a account they messed up my credit as while with this!!!!!

  • jeninne May 25, 2013

    so according the the overdraft website, we have to wait till September for our checks.. Does anyone know if we can find out how much they will be..?

  • Deb June 1, 2013

    As it stands now, the payments are supposed to be given out in September. If you have the account still open, my understanding is they will put the money in your account (Citizen’s bank account). If you do not, they are supposed to mail a check.

  • Kathy July 1, 2013

    Is there any way of finding out how much people will be getting?

  • jeninne July 1, 2013

    @ kathy i been asking that for awhile now and not getting anywhere. i wanna know too

  • Kathy August 23, 2013

    any news?

  • Annie August 28, 2013

    I called and they just say award checks are scheduled to be mailed/distributed in September, Here is the catch “SUBJECT TO CHANGE” keep checking the website

  • Annie August 28, 2013

    I called and they just say award checks are scheduled to be mailed/distributed in September, Here is the catch “SUBJECT TO CHANGE” keep checking the website

  • Annie August 28, 2013

    I called and they just say award checks are scheduled to be mailed/distributed in September, Here is the catch “SUBJECT TO CHANGE” keep checking the website

  • Annie August 28, 2013

    I called and they just say award checks are scheduled to be mailed/distributed in September, Here is the catch “SUBJECT TO CHANGE” keep checking the website

  • Denise September 1, 2013

    And so the real wait begins. I wonder if I’ll get a whole $20 for the thousands they stole from me.

  • Mandee September 6, 2013

    As soon as someone receives a payment please post it here. I keep checking my bank daily!!

  • Denise September 11, 2013

    Someone on another page said they wrote them and were told payments would go out on the 19th, but I wouldn’t count on it.

  • jeninne September 12, 2013

    denise what page was that? wouldn’t that be nice!!!

  • jeninne September 12, 2013

    I just called them they did say the checks are going out on the 19th !!!!

  • Annie September 18, 2013

    From: Citizens Overdraft Settlement []
    Sent: Wednesday, September 18, 2013 12:00 PM
    To: Annie l
    Subject: RE: Annie

    Dear Annie ,

    Thank you for your email.

    Currently, the distribution of awards is scheduled for September 19, 2013. This is subject to change. Please continue to check the website for updates.

    If you should have any further questions please don’t hesitate to call our toll free number (888) 273-0426 or visit the website


    Jacob G.
    Citizens Overdraft Settlement Administrator

  • Neena September 19, 2013

    I will share with you this story. In 2004 I was hit for $58,000 worth of overdraft fees and unauthorized transactions due to a manager in the Lockport, NY’s offices inept ability to cancel my stolen debit card. I lost my annuities and my savings. Tell me why this bank is still practicing. The only thing they changed was their name from Charter One to Citizens Bank.

  • Denise September 19, 2013

    Not one red cent

  • Penny September 19, 2013

    Well, it is the 19th and there has been ZERO money added to my account. What’s going on? Has ANYONE gotten their money back?

  • Mandee September 20, 2013

    nada from me, jusy check my bank.

  • Penny September 20, 2013

    $21 ????????!!!!!!!!!!!!! You have got to be KIDDING ME! $21 ????????! I paid them HUNDREDS OF DOLLARS and I get $21 ?????????!!!

  • Denise September 20, 2013

    119.43 … I lost thousands. Still better than the 30-50 I was expecting.

  • jeninne September 20, 2013

    so they are saying if your account was closed with a negtive balnce you wont get nothing, wtf why do you think we closed because you took all our money im gonna be pissed if we dont get any money

  • Mary September 20, 2013

    It doesn’t seem right, I paid thousands in fees and I received
    only $243. back. That amount is what they charged me per month over a 10 year span :-(

  • Peg September 20, 2013


  • Mandee September 20, 2013


  • Jeninne September 20, 2013

    Has anyone got a check by mail today

  • Pale September 20, 2013

    $175.00. Better then I expected.

  • Melissa September 21, 2013

    Received a $267 settlement. AS bad as it sounds, it’s SOMETHING.

  • Andrew September 22, 2013

    I got $584 deposited into my account on Sept. 19. Damn, those were a bad few years for me.

  • lynn September 22, 2013

    did any checks go out yet? did anyone get one?

  • leah September 22, 2013

    I had an account close with a negative balance but was paid off as well. Wonder if I will still be part of the settlement.

  • Denise September 22, 2013

    I noticed that there are big issues with these payouts. Someone said they had 1 overdraft but got 36 dollars. There are other people who got as little as 2 and change, That is impossible if someone with 1 overdraft got 36. I got less than 120 when I lost thousands to them. What a load of crap. As for people who left owing money. They probably deducted what was owed first. Since they don’t have to tell us anything about how these payouts were calculated, you’ll never know for certain.

  • Tina Garner September 23, 2013

    Did any one receive check in mail yet?

  • Brandy September 23, 2013

    I received my check today. It wasn’t much. I think 7.00 and change.

  • Kathy Sidusky September 25, 2013

    I got two deposits one for 14.98 and one for 11.98 wow big freaken deal..

  • BobT September 25, 2013

    I got about 5% of what was taken. I’m switching to a local credit union.

  • Annie September 25, 2013

    Received 2 checks $173.00 & $53.00, I’m good ! considering I walked away from the maddness years ago with nothing.

  • Ang September 26, 2013

    I left Citizens about 5 years ago. $823.35!

  • Justin September 28, 2013

    My check for $21.42 arrived yesterday. Went to a branch today. Was told there would be a $7 fee to cash the check because I didn’t have an account there.

    Yes, you read that right. An unfair fee to cash a payout from a settlement regarding unfair fees.

    Anyone else get that?

  • fawn bent September 28, 2013

    over draft .79cents they charge me 35.00 one day . than day two 35.00 more than 120.00 in 2 weeks … so than its up to 500.00 .. nice so I get a check for 11.17 gee that fixs it

  • Leah September 29, 2013

    We recieved $98 in a check. Wondering if we shouldve gotten more. Wasnt there somethign that sd if it were negative and closed they would cover that cost first and we’d get remaindeR? I could be wrong. But due to ID theft, we closed our account, then a month later got a notice saying our acct was overdrafter over $2000. Impossible if it closed when it was suppose to be closed….

  • jeninne September 29, 2013

    got a check for $17.73 they took $650 from me bunch of crooks

  • Catherine October 15, 2013

    They’re still doing it!!!!! WTF?
    checks for 87.00 & 17.00. A slap in the face after the total they took.

  • Nat October 25, 2013

    The bank is STILL doing this. I recently overdrew on two transactions – one for $3.00 and the other was for a check of $110.00 (on the same day). At the time of the withdrawals, I had a little over $100.00 in my account and the bank, instead of paying the small transaction and just charging me a fee for the larger check, ordered it from largest to smallest so I would be fined twice – $37.00 for each transaction! This bank is sooooo corrupt!

  • Marchlene Franklin October 28, 2013

    I close my account in 2012 because they keep taking money all the time telling me i was over drawen so i close it

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