Verizon Landline Third-Party Billing Class Action Lawsuit Settlement

A federal judge has granted final approval to a class action settlement between Verizon Communications Inc. and customers who say they were billed for unauthorized third-party charges to their landline phone bills. Class Members have until October 21, 2013, to receive either a $40 flat payment or a 100% refund of the unauthorized charges they paid.

Who’s Eligible

Class Members include all Verizon landline customers nationwide (including individuals, businesses and local governmental entities) who were billed for third-party charges from April 27, 2005 through February 28, 2012.

Potential Award

$40 or a 100% Refund

Proof of Purchase


Claim Form Deadline

Group 1: 12/15/2012
Group 2: 6/7/2013
Group 3: 10/21/2013

Case Name

Desiree Moore, et al. v. Verizon, et al., Case No. 9-cv-1823 SBA, U.S. District Court, Northern District of California

Case Summary

Some Settlement Class Members may have a claim for hundreds or thousands of dollars in refunds from the Verizon third-party billing class action settlement. That’s why it’s important that Verizon landline customers take advantage of one of the benefits available to them under the class action lawsuit settlement, which provides a free summary of all third-party charges they incurred. You can request this summery here or by calling the Settlement Administrator at (877) 772-6219.

Claim forms and more information on your rights in the Verizon Landline Third-Party Billing Class Action Lawsuit Settlement can be found at

Final Hearing


Claims Administrator

Epiq Systems

Moore v. Verizon Settlement Administrator
P.O. Box 4655
Portland, OR

Class Counsel

John G. Jacobs
Bryan G. Kolton

David Schachman

Jeffrey F. Keller

Michael W. Sobol
Jahan C. Sagafi

Defense Counsel

Henry A. Weissmann

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  • Anonymous October 10, 2012

    I miss placed my postcard you mailed me, can’t you please email in to me with all the info. on it so I can fill out the form… Thank you so much in advance…
    Respectfully yours.

    Mr. Davidson

  • Anonymous October 10, 2012

    Please email postcard, I forgot to give you my info…

    2923 Pennsylvania Ave.
    Halethrope, Md. 21227

    Old phone @ 410-789-6885
    New # 410-916-6078

    Thank you again

  • Anonymous October 18, 2012

    I can’t find my post card- How can I get my pin #?

  • Anonymous November 11, 2012

    I requested my detailed charges and called to follow up and the lady that called back told me that they were emailed november 2, 2012 and to check my email and spam again as I did I KNOW they were not emailed to me. she told me to fill out the claim form for the 40.00??? I dont feel comfortable doing that as I was a customer all the years in this time period.
    If they emailed it I would of received it, I also requested that it be mailed to me and she said beause I have the email address that is how it was sent. Not sure why the option was given to send it them then. It is due in four days and I still do not have my summary of charges. Please instruct me of what to do, I reqested them in a timely batter as was requeted by me.
    Thank you,

  • Anonymous November 15, 2012

    I requested the amount due me to be emailed confirmation # KGLQ9UOX I never received it and I am unable to to reach anyone by phone

  • Anonymous November 24, 2012

    I misplaced my postcard. I didn’t realize there was a deadline.. My unauthorized charges were 149.95. I couldn’t submit a claim.
    Rachel Heller

  • Anonymous November 29, 2012

    I requested the amount due me to be emailed – confirmation #T1EDCH7E. I have not heard from anybody.
    Raymond Banghart

  • patricia satterwhite January 22, 2013

    My name isPatricia Nelson Satterwhite I sumited my claim.On May 11,2012 case no.09-cv-1823 SBA comfirmation# is vyufbqae .

  • rhonda schmeltz January 23, 2013

    this postcard concerning charges from 4/27/2005 thru 2/28/2012 claim to be submitted by 11/15/2012 should just be sent to customer. Being sick with heart problems plus other problems if it is owed to me I’m still a verizon cust. and it is not like they dont know how to find me. So now i’m not going to get the money because I missed the deadline even that small amount can be used in my houusehold. thanks for nothing. sincerely Rhonda Schmeltz

  • Robert January 30, 2013

    I submitted a claim back on June 20, 2012, has this payment been sent out?

  • Terry Fanning February 1, 2013

    I submitted a claim on 5/30/2012 and I haven’t heard anything yet my confromation # Is HNXQBFVH

  • Lori Ably March 19, 2013

    I canceled my Verizon account for fraudulent billing practises and I am still paying that bill after over 12 months. I was never contacted as a damaged member or party to the suit

  • John Harris March 20, 2013

    Verizon sent me a post card with no pin # on the back, what do I do?

  • Carmine Petrella March 25, 2013

    when will payment be made on this claim?

  • judy torres March 26, 2013

    I requested a summary for third party charges on november 2nd.2012 and never got a respomse. When a re-requsted that info in Feb2014,I got a letter sayin g the deadline has passed. WHAT GIVES???

  • E. Holt March 31, 2013

    Been over 2 weeks now since the final approval hearing and I have not received any letter in the mail letting me know the outcome??

  • Donna April 1, 2013

    I notice the settlement date keeps changing. First it was March 2013, then April 2013. Now we have until June to file a claim. When do we get our settlement. We have waited long enough to recover money we already expended.

  • Denise Duncan April 8, 2013

    My bill has never been straighten out and I have been trying to reach your office and not return calls please contact me at 4797 1/2 Walford Rd #17Warrensville Heights Ohio 44128

  • Deborah Fochler April 16, 2013

    Would like a summary of charges. Had multiple phone numbers during that time. 757-565-3198, 757-???-8487. Under name of Deborah Fochler, Debbie Fochler or Mrs. Ray Fochler. Addresses would be Williamsburg, Lightfoot or Newport News, VA. Thanks.

  • Loretta S Hopson-Bus April 17, 2013

    My elderly mother who lives with me just handed me a stack of mail, that she assumed was hers. I saw my post card. Is it to late to get in on this claim?

  • Marlene Lippman April 22, 2013

    I have the post card & the Verizon Third Party Billing Statement…The confirmation # NWIWJ9CT….Why are we being jerked around on this? Send me a statement on what i spent from the time i had Verizon third party billing from 2005 to 2013…You people figured if we don’t get in touch with you & forget about it there is more money in your pocket…You know the term “Send Me The Money” DO IT !!!

  • ugh April 26, 2013

    I had verizon for years, had them do teh switch on me like 3 times BUT since I cancelled them, they “lost” their records and I don’t get a dime back,, crooks thru & thru

  • ugh April 26, 2013

    and when I say years, I mean over 25 cos they ARE the only provider int eh area… monopoly at it’s finest; rip people off, get caught and then ream em even more….

  • zollie kilgore May 7, 2013

    how much will be paid

  • Jacqueline Alexander May 13, 2013

    I sent my paper work in before 11/15/2012 I haven’t heard anything or received anything in the mail . What’s taking so long to receive my refund?

  • simona May 17, 2013

    what’s going on they keep changing the approval date .are we ever going to get what’s owed to us .or are they going to keep playing games. and will I get a reply on this comment. asap

  • John Amsterdam May 25, 2013

    If you are one day late Verizon will charge you a $5 penalty fee. Why can’t I get the money they owe me? Can I charge them $5 per month for every month they don’t pay? Verizon stinks to high heaven, will switch as soon as my contract is up.

  • connie sheley May 30, 2013


  • Joyce July 28, 2013

    Send them letter certified. This is outrageous and I want all of my money. Sick of this.

  • Joyce July 28, 2013

    Send them letter certified. This is outrageous and I want all of my money. Sick of this.

  • Shelley August 20, 2013

    Why are you people submitting your claim numbers and names addresses..thats silly……seriously these people aren’t lawyers they ain’t going to do nothing for you…if you missed the deadline you missed it….too late…it took months for me to receive the postcard telling me what was owed…….you should have responded as soon as you got it…period….handle your business if you want to get paid……

  • Patsy Wampler September 8, 2013

    I was part of the first group that you sentinforubmation to about the class action suit. I filed a claim and have never heard another thing about it nor have I received any funds.I have my pin number.Please cntact me.

  • Valerie Van Zile September 10, 2013

    Hi i do not want mine sent thru my email,but i have a real problem,i still have not received any paperwork since August 16 of 2012. i sent my paperwork back on the 17 of August.but have been waiting for anything to come back.but that is not the problem,the problem is Verizon sent in to the credit bureau twice on the bills and i asked for the two bills to be removed and they only did the one for 2009 not the earlier one which was for 2005.or they still have the one i was sueing about in.can you get them to take it off,it is for $320.00,which is still ruining my credit.

  • Marva September 16, 2013

    My father filed his claim with the first group and he has not heard or received confirmation that his summary and claim was received. How can you confirm that the information was recieved and compensation has been approved? Thanks!

  • Megan COppetti September 25, 2013

    Still no check and I’m in Group 1. What’s the hold up here? Are you going to give people the money you owe them or just play games with them? Enough is enough already…pay up or shut up!!!!!!!!

  • Joy October 7, 2013

    I would be in group 3 but link does not work!

  • benjeana butler October 7, 2013

    submitted claim and third billing charges on before nov.15 2012 got a letter today I missed the dealine I also have the postcard.I say we start a class action case against the lawyers in the Moore vs Verizon Case why do they get to keep all the money!!!!!!!

  • Ronald Misencik October 10, 2013

    I hope that class action settlement includes interest. If so, Verizon would pay up really quick!!!!!

  • Manuel A. Flores October 13, 2013

    Verizon should pay up quickly since they created three (3), possibly four (4) false account numbers on my phone number in order to collect on behalf of the various companies they (Verizon) claimed to represent, and Verizon has been doing this since before 2005. Hope this class action lawsuit isn’t just a scam!

  • alfreda glover October 14, 2013

    im on line wit Alvin Hardy our payment be high noe month the low the next 2 months then high again we ask whats the problem wit the bill we never add extra but it goes up a down a Mr Hardy is 77yrs old wit the flip phone wit 6 numbers he no

  • paula October 17, 2013

    My claim was submitted sucessfully and I have the conformation # from group 1. I have still heard nothing or received no money from this settlement. They owe me nearly $1000.00 what is the darn hold up. If I owed them that money, they would be sending me to collections.

  • Karen October 23, 2013

    I am part of Group One. I submitted my claim on time (for a few hundred dollars) and got my tracking number but have still not received anything from Verizon or the Class Action Lawyers, not even a letter. What is the hold up ???

  • Lindsay October 25, 2013

    I want to know if I should be included in this! I have had this home line for a while now

  • William Thorpe October 25, 2013

    I am part of Group 1, I send my claim for the fill amount after waiting a lengthy amount of time period to receive the actual over charges. I sent the claim on time, have not heard from anyone since.

  • Marlena Monroe October 28, 2013

    Why is this taking so long. The $200 we are be due should be raised for interest.

  • Karen November 12, 2013

    I just read on the website that the final review won’t be completed until April 2014 at the EARLIEST !

  • Paula November 14, 2013

    If you filed a timely Claim Form for Group 1 or Group 2, your claim is currently in process and the Settlement Administrator will notify you in writing of the outcome of your claim.

  • Kat November 19, 2013

    I sent for my statement of accounts well in advance of the deadline but they did not sent me the billing statement until after the deadline. Just another way to hose the people.

  • Mahmood Ghasemian November 19, 2013

    I have been Verizon customer for many many years

  • Lavon rogers November 22, 2013

    That cheated me out of a lot of money.

  • kimberly November 22, 2013

    I missed and didn’t know about class action suits but when i had surgeries several times i couldn’t believe that i was billed $300.00 on one occassion for 4 husband was pissed.another was 700..I didn’t know that this was actually going on and that said pay or your credit is ruined!!

  • John A November 24, 2013

    I am conviced Verizon is a criminal entity. I am part of Group 1 and still haven’t been paid my stolen money. I have NEVER had so many problems with a company in my life. Turning 50 soon. Confirmation numbers are useless, records are routinely lost, mistakes in their favor only happen all the time, lying occurs. I finally cancelled my service with a penalty and will NEVER go back no matter what.

  • Keith Letterlou November 25, 2013

    I had verzion in my name but the service didn’t work properly as what they said as a landmind and my internet that was along with anonymous high bill

  • elijah miller November 25, 2013

    i had verzion for 3 months and im getting problems with internet and my phone cut off rite after i paid my bill the bill was $120.00 i paid that then they tell me i own them $50 more or they are not going to put my phone back on so i paid the $50 and just cancelled my plan contract

  • melvin letterlow November 25, 2013

    well i have verizon and the service sucks im paying all this money and i cant log in the internet go’s off everytime and i had to cancel my plan and go to another

  • Theresa D. Ali December 4, 2013

    I was scammed by verizon between 1999 to 2003

  • Denise Scott December 5, 2013

    Service sucked and we always had to call to find out about beinging charged so much. Never good explanation, said it was part of bill

  • irvin maslow April 8, 2014

    This “lawsuit” was filed in 2009(?) and was FINALLY supposed to be paid..approx $40 (enough for about a 1/2 tank of gas) last year. Now the LIARS (er Lawyers) have extended probably most of the “class” with a bogus rebuttal AFTER the settling of the “lawsuit”….. Can ANYONE find their 2008 verizon bills??? I may be able to. Did they “repay” the customers they cheated? The ‘rebuttal form’ or “challenge form” said they refunded some charges in 11/08 but the “support document” shows a phony acct/phone #, ILD Aggregator record showing post billing adjustment for PBA VMAIL MTHLY FEEs from 3 OTHER months refunded in MAY 2008??? LAWYERS (or LIARS) should learn to pay attention to detail(S) It now appears I am lowed many MORE months of charges…..NEW REAL C.A.S. with REAL lawyers including a recoupong of all the fees the phony disreputable…….

    • irvin maslow April 8, 2014

      The words of Irvin Maslow are ENDED

  • LJ April 8, 2014

    Basicly this whole thing is Bs.Verizon doesn’t want to pay any kind of refunds out.They are making up bogus claims so they won’t have to give you a cent.Gl to all those who thought they were getting money back.This is just another slap in the face by the phone company :/

  • EJ April 29, 2014

    Settlement Administrator Review Process will end April or May 2015………………..

    • EJ April 29, 2014

      Correction 2014

  • EJ April 29, 2014

    Might be 2015 by time the vulchers get done.

  • David Brown May 24, 2014

    Still waiting…. Anyone get a check yet?

    • Marci June 9, 2014

      Nothing !!

  • Marci June 9, 2014

    I received a letter telling me how much they owed me in this settlement in April! If I agreed to the amount, I was told to do nothing and I would receive payment! It’s now June 9th 2014 and not a thing in the mail ?

  • marsh June 13, 2014

    So whats going on are we getting a payment or what?? I cant find anymore info on line….no money yet

  • mike June 20, 2014

    I think we should file a class action lawsuit against the administrators for fraud and negligence. The website still says we should be settled no earlier than April 2014. They can’t update a site to give more information. April was when the company could contest the charges. Wish they could get their act together. It’s now June two months later and no update on the website. Who can you write to to complain about the administrators. I’ll bet they got their money.

  • Karen June 29, 2014

    I was part of the 1st phase and had all my info done in a timely manner. They gave me a tracking # and I was told the amount owed to me (a few hundred $) way back in 2012.
    Since then, nothing. I’ve contacted the admins a few times and they just send me a form email telling me to “be patient”, they are still going over the claims.
    This is ridiculous, I think they are hoping we will forget or give up and just go away.

  • Marci July 15, 2014

    Still no payment!!!!! It’s July 15 th !! Anyone receive their payment yet ? UGH !

  • ED July 17, 2014


    • ED July 17, 2014

      Should be at least $40 per line.

  • Loretta July 28, 2014

    Yep, I was part of the first phase, requested the detailed 3rd party billing data and was shocked to see I had been billed over $1,033 by unauthorized 3rd parties. I submitted all my data in a timely manner, got a confirmation number but unlike one of the above posters, never received a letter stating how much they owed me, a promised pay out date or any further communication from them in any way. Interest, compounded daily from April 27, 2005 thru 2014 should be included in the still to be seen settlement.

  • Still waiting August 7, 2014

    I received a notice many months ago that I would receive payment and still have received nothing. Its over $400. Are the lawyers collecting the interest on the settlement? Is there any court oversight on the administration of the funds?

  • Donna Gillian August 15, 2014

    I filed my first papers in Sept of 2012 since then I have recieved several pieces of mail in ref to the Moore v Verizon lawsuit. When will the payout be settled

  • Priscilla Esquilin-Hernandez September 19, 2014

    haven’t received anything yet. i was told either August or September payments will be sent.

  • Edward October 2, 2014

    Merry Christmas everone!

  • Paua October 24, 2014

    Have sent several emails to all the different addresses they give on their web site and have not received a response. Shouldnt someone be responsible enough to answer

  • Paula October 30, 2014

    August Gone September Gone October Gone NO CHECK! No answers from any of my emails. What is gong on? Was this a joke or scam???????

  • mike December 4, 2014

    There should be someway we can sue the administrator. This was settled over a year ago. got one letter saying the checks would be out shortly and that was 8 or 9 months ago. There is some sort of negligence or incompetence going on here.

    • Diane Kennedy December 9, 2014

      I agree. I also got a letter on April 1st stating the same thing. I’d like to know what the hold up is.

  • Karen December 8, 2014

    My husband received a $500.00 check for service he had at his previous address. I however, never received a penny on my claim. I sent my claim in before his claim. In fact I filled out his claim for him!!!!
    Not sure what’s going on.

  • Lori January 3, 2015

    I am owed close to 300.00. I got one letter stating some portion of it was being disputed, and I did not challenge that so I am still owed about 274.00 but no payment? The website tells you nothing. Anyone know who to contact?

  • Paula January 6, 2015

    I have sent email after email to all the contacts and called all the numbers and left messages and not one person has ever gotten back to me. They owe me $898.00 and I have heard nothing since the letter stating that is what I was going to receive. It is bullcrap.

    • Diane Kennedy January 6, 2015

      I agree, Paula. It is bullcrap. If this was money that any of us owed Verizon, we would have to pay a penalty. I think Verizon should have to pay interest on all the money that we were unlawfully charged. Fair is fair, they are collecting interest on this money, and we should be entitled to that as well. Interest or no interest, I would just like to have my money, as I’m sure everyone else involved would.

  • David Weigle January 26, 2015

    I would like to know when I am getting my settlement. I filed my claim on time, received a letter stating how much I was going to get, did not dispute anything, and to date I still have not received a check. Who can be contacted in order to find out the status of the claims? The website and phone number are useless.

  • Karen February 4, 2015

    Still no check. I think there should be a Class Action Lawsuit against the admins of this lawsuit. We should be getting back all the interest accrued.

  • Josephine Rivera February 11, 2015

    What is going on I would like to know where is my refund I am one of those who belong in the first class act. So what is going on the case was settle last year I do not understand this I think you have the money in the bank it getting interest and we are hold on until you get a lot of the interest on it so you can keep it.

  • Crystal Justice February 19, 2015

    I finally got my check yesterday! I was shocked that it finally showed up!

  • mike April 3, 2015

    Well here we go again. In July 2015 it will be 2 years since the court approved the settlement. I don’t think we are ever going to get our checks.

  • ricesinice April 9, 2015

    Anyone getting their check lately? I am still waiting!

  • Mickey J. Hamilton April 13, 2015

    I understand the checks are being distributed. What is the status of mine? I spoke with someone last week, they said my application could not be found eventho they had my confirmation number. She was to call me back, but I have not heard a word. PLEASE, someone look into this for me. Thank you. Mickey Hamilton

  • Crystal April 15, 2015

    I still have NOT received anything at all. I called and left another message. This is ridiculous.

  • Diane Kennedy May 12, 2015

    All over the news Verizon is purchasing AOL for 4.4 billion dollars. Its a shame that they don’t pay us the money we are due. This just makes me sick to my stomach.

  • N. Wilson March 17, 2016

    Anyone know when the disbursement of funds from the class action lawsuit will be sent out?

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