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Sports fans in the United States are being denied full refunds to the Tokyo Olympics, despite the fact they can no longer attend the event due to pandemic regulations, a new nationwide class action lawsuit alleges.
Texas Plaintiff Suzanne Caruso filed the class action against Jet Set Sports, trading as CoSport, in the District of New Jersey Friday, alleging the company breached its contract with customers when it only offered them 75 percent refunds on their tickets to the Olympic Games.
CoSport is the sole entity authorized to sell tickets to the American public, Caruso says.
Because of the pandemic, the Summer Olympics in Tokyo were postponed to 2021. However, the Japanese Olympic Committee recently announced no international spectators will be allowed to attend.
“As a result, the Olympic tickets and accommodations purchased by Plaintiff and the putative class through CoSport are worthless. They are of no value whatsoever,” the class action states.
CoSport has allegedly refused to grant its customers a full refund. Instead, it is offering only a partial refund of 75 percent, and only if the customer agrees to their refund by an eight-day deadline and agrees not to hold CoSport liable for keeping the remaining 25 percent of their payment.
Caruso says she is an avid supporter of the US Olympic Team, having attended several Olympics in the past. On Dec. 2, 2019, she bought the “Tokyo 2020 Olympic Games SS Package” from CoSport for $16,375, which included tickets to see athletics, volleyball, diving and more.
“Instead of making good on its prior promise to ‘work with Tokyo 2020 to secure your refund based on the terms and conditions of your purchase,’ it offered only a refund of seventy-five percent of the purchase price,” the class action states.
“Essentially, CoSport seeks to retain its profit from selling worthless tickets and accommodations in direct contradiction to its own contractual obligations.”
Caruso added that CoSport did not allow customers to seek a refund without also agreeing to absolve CoSport of further liability, breaching its “contractual, legal and ethical” obligations.”
Caruso is suing for breach of contract, as well as suing under the New Jersey Consumer Fraud Act and the New Jersey Truth-in-Consumer Contract, Warranty and Notice Act.
She is looking to represent any United States resident who bought tickets and accommodation packages from CoSport for the 2020 Tokyo Olympic Games, and is seeking certification of the class action, a declaration that CoSport is in breach of its contracts and owes damages, an injunction stopping CoSport for repeating the alleged behavior in the future, fees, costs and a jury trial.
This is not the first company facing a lawsuit over coronavirus event cancelations. As of April 16, consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million class action settlement.
Read our complete guide to coronavirus lawsuits & legal issues here.
Do you think CoSport should give customers a full refund? Let us know in the comments.
The plaintiff is represented by Jacob M. Polakoff of Berger Montague PC and Brian W. Warwick and Janet R. Varnell of Varnell & Warwick, P.A.
The CoSport Sports Class Action Lawsuit is Suzanne Caruso et al., v. Jet Set Sports, LLC, Case No. 3:21-cv-09665, in the U.S. District Court for the District of New Jersey.
Read About More Class Action Lawsuits & Class Action Settlements:
6 thoughts onCustomers Denied Full Refund on ‘Worthless’ Tokyo Olympics Tickets, Class Action Alleges
Still have not received my refund from Cosport. Our daughter was in the Olympics and we sold shirt and raised money to attend as a family. No money has been refunded to me and 25% fee is unfair.
I thought when you buy tickets to any event ever, you absorb the risk of the event being canceled. Concerts, football games, or anything can be cancelled for any reason and you don’t get your money back. Why should the Olympics be any different? I think people should be grateful that they are being offered a 75% refund as that seems generous considering they technically don’t owe you anything. Also if you can afford to spend that much money on the Olympics then not getting 25% of the refund is not going to break you. This pandemic has hit everyone hard, some people have lost everything and you’re just whining about the chunk change you think you’re entitled to?
I saved for a entire decade to pay my way to this event. $2,000 lost for a hospitality package is not chump change!
shoppernow, you haven’t been to any event, concert or game that has been cancelled, correct? Otherwise, you’d know that when any event gets cancelled, they give you a full refund.
You are wrong. When you purchase an item, goods, or services, the seller is obligated to deliver the goods and services you purchased. In this case, CoSport entered into an agreement to provide tickets and accommodations to customers and then failed to deliver the purchased items. The customers are due a full refund because CoSport failed to deliver anything of value to the customer.
Add Me. Cosport is keeping a bunch on money I spent on tickets also. So much for checking a box on my 72 yr. old mothers bucket list.